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Supply Chain Customer Service

Location:
Westlake, LA
Salary:
$82,000.00 - $145,000.00
Posted:
July 10, 2023

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Resume:

KAVON RENI ROBBINS

*** ******** **, ********, ** 70669 318-***-**** 318-***-**** adx7vw@r.postjobfree.com

SUPPLY CHAIN & OFFICE MANAGEMENT PROFESSIONAL

Innovative and solutions-driven supply chain management professional with extensive and varied experience in scalable integrated supply chain organization and manufacturing operations on a global scale. Expertise in business process requirements definition and improvement, buying, A/R – A/P, distribution, receiving, pick/put away, inventory control, human resources & qualified vendor onboarding, and project management. Effective communicator with proven history of supplying exceptional customer service. Versatile team leader committed to exceeding target goals.

AREAS OF EXPERTISE

Strategic Budget Planning & Cost Control ● Business Function Requirements Analysis ● Warehouse Logistics & Supply Chain Operations ● Inventory Optimization, Demand Planning, & Forecasting ●

Team Leadership ● Motivation and Coaching ● Change Management ● Process Improvements ●

● Identify & Execute JIT Policies & Procedures ● Developed & Executed Transportation Scheduling ● Training & Development ● Cross-Functional Collaboration ● Internal and External Resource Monitoring ● Superior Customer Service ● Expectations Management ● Relationship Building ● Business Ethics ●

● Cultural Sensitivity and Diversity ● Database Configuration and Administration ● Maximize Stock Turnover

TECHNICAL SKILLS

Microsoft Office 365 ● American Software Logility Voyager Solutions WM/IC/IP/DP/IO/TMS ● Quality Control Inspector ● QuickBooks ● Job Nimbus CRM ● Windows OS AS-400 ● Google Workspace ● Claim Express CRM ● Warehouse & Logistics Management Software Systems ● Inventory Control ● Enterprise IQ MFG/ERP ● SAP WM/IM/MM ● Integration, Installation, & Configuration ● Accellos WMS ● SharePoint ● Perform Training Document Recording ● HP Quality Center

EDUCATION AND CREDENTIALS

SOWELA Technical Community College, Associate of Applied Science in Accounting

SOWELA Technical Community College, Associate of Applied Science Business Administration

LOGISTICS AND SUPPLY CHAIN EXPERIENCE

Coordinated product flow from plant to depot or retail outlets in compliance with DOT regulations.

Ensured delivery of products following order accuracy, schedule, verifying receipt of correct products free from damage or contamination.

Monitored driver logs daily to ensure compliance, developed transportation schedules.

Purchased, tracked electrical and instrumentation materials, tools, safety PPE issuance and office supplies.

Compiled, analyzed, delivered monthly job(s) site cost reports.

Reconciled company-owned equipment inventories each week for cycle count billing balance.

Performed daily and weekly balance, reconciliation, and processing of associate and equipment time.

Processed daily billing reports and delivered to clients for review and approval.

Led distribution, shipping, and transportation strategy, planning, and scheduling.

Managed nine staffed utility sites and for receipts, transportation coordination, tool and material issuance, including utilization of automated tool tracking software.

Designed and implemented integrated supply chain management strategy for purchases, inventory location metrics, & transportation route delivery.

Managed Ryder dedicated and common carrier fleet use, routing, dispatching, scheduling, and maintenance for multiple accounts, as well as safety protocols and compliance.

Ensured compliance with government agencies, including DOT, EPA, DEA, OSHA, and HAZMAT, in handling, coordination, reporting, storage, transport, and containment of hazardous materials.

Procured and verified annual approved manufacturers and negotiated contract services.

Managed daily operations and tracking of materials for the United States Navy.

KAVON RENI ROBBINS, Page 2

LEADERSHIP EXPERIENCE

Facilitated new hire orientation, audited new hire packets, and sent documentation to HR.

Tracked workforce and developed programs to ensure labor flexibility and volume maintenance.

Developed and managed department projects, including capital and consumable budgets.

Supervised, trained, evaluated, and coordinated operations staff.

Coordinated volunteer activity and community events.

Pursued funding through grants and partnerships to offset expenditures.

Managed projects, enforcing deadlines, schedules, and standards.

Assigned project resources to productivity scheduling.

Negotiated contracts with vendors, suppliers, & contractors, ensuring compliance with contract language.

Led cross-functional teams, internal and external sources.

COMMUNICATIONS EXPERIENCE

Conducted needs analysis with client organizations and made recommendations for improvement.

Established and supported strategic relationships with staff, community partners, and businesses.

Responded to customer complaints and inquiries resolving in a prompt manner.

Collaborated with core teams & executive committees supplying technical & operations recommendations.

Attended meetings and public hearings to address questions and presentation details.

Communicated technical changes needed for client to development team.

BUSINESS ANALYSIS AND TECHNICAL EXPERIENCE

Developed functional and system design specifications for client engagement.

Led technical testing efforts and ensured issues were found, tracked, reported, and solved.

Deployed, installed, configured, and executed testing of scenarios and business analysis, Go-No Go.

Trained staff and client employees in systems and upgrades.

Served as consultant on twelve (12) + project implementations, performing installation and configuration of software and troubleshooting as needed.

Collaborated with clients and development teams in writing functional specifications for software.

Supplied onsite support before, during, and after implementation.

WORK HISTORY

Field Office Manager-Roofing and Reconstruction Contractors of America LLC, 2020-2023

Director/BA– Animal Services and Mosquito Control, DeSoto Parish Police Jury, 2010-2015

K Robbins SCE Management & Consulting Services LLC, 2010-2023

Business Systems Analyst, ProKarma, Inc./Nike, 2008-2009

Office Manager, Industrial Specialty Contractors, LLC, 2005-2008

Shipping/Distribution/Transportation Supervisor, Interstate Brands (Cotton’s Holsum), 2005

Material Control Manager, Fru-Con Construction Corporation, 2003-2004

Implementation Manager/BA, Warehouse Management Solutions, Inc., 2002-2003

Implementation Manager/Product Application Specialist/BA, Logility, Inc., 1999-2002

Logistics Manager, Ryder Integrated Logistics, Inc., 1998-1999

Central and Power Plant Warehouse Distribution Manager and Buyer, Cleco Corp., 1986-1998

Supply Division Officer, United States Naval Reserve, 1982-2003

PROFESSIONAL DEVELOPMENT

Manager’s Role in Administering DOT Regulations ● Managing a Drug-Free Workplace ● Purchasing.

● DEA, EPA, & OSHA Compliance ● Finance ● Planning ● Global Logistics

Business Law and Small Business Enterprises ● Freight Transportation ● DOT Straight Truck Driving ● Certified Train-the-Trainer Forklift Instructor ● Accounting & Bookkeeping



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