Mediator, Accounts Receivable

Kylee Johnson

**** *. *** **. • Milwaukee, WI ***12 • +1-775-***-**** • adx7vl@r.postjobfree.com

PROFILE

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Direct service professional with emphasis on customer relations and a proven track record of revenue increase and fiscal responsibility. Experienced in account management and inter- team leadership, with a passion for creating unified processes and streamlined approaches. A team leader dedicated to continued learning, and the growth of team success via streamlining onboarding and employee oversight systems. An overall passionate and dignified approach to work product which encompasses an understanding of legal processes, financial mediation, client retention, and risk mitigation. Experienced working with diverse groups from various ethnic, cultural and socio-economic backgrounds including working and living in developing countries.

EDUCATION

University of Notre Dame Law School Notre Dame, IN Juris Doctorate Candidate November 2021

Faculty Award: International Law in African Human Rights

Journal of Law, Ethics, and Public Policy Editor Bates College Lewiston, ME

EXPERIENCE

Referral Exchange Boise, ID

Conflict Resolutions Specialist -Account Mediation Feb 2022- Current

Highest producer of financial and work product for dispute and conflict resolution and payments team

Exceed quota for revenue expectations on weekly, quarterly, and yearly markers

Positively engaged team member bridging relations between both mentor and mentee

Point of reference for expanding risk mitigation, client retention and overall system structure

Oversees training and workflow of new employees

Redesigned, streamlined and implemented onboarding process for new hires

Delivered record profit increases by development of relationships with current and new client accounts

Continued success in conflict resolution management utilizing an ethos of human centered mediation strategies

Passion for expanded learning opportunities, including but not limited to obtaining licensing, certification and training across a multitude of professional development areas Ada County Prosecutor’s Office Boise, ID

Associate May 2020- Dec. 2021

Obtained a high proficiency in communication and writing through submission of successful and persuasive motions, dismissals, and search warrants.

B.A. Classical History, cum laude June 2017

GPA: 3.72

Counseled the senior management team on a variety of business, commercial, strategic, and risk management issues.

Litigated arraignment hearings daily, gaining proficiency in court and in high- stress environments

Slashed turnover and failed litigation rate by 43% by working directly with victims and offenders inside and outside court

Sidley Austin

Summer Associate Notre Dame, IN

Engaged in high stakes negotiations with opposing council May 2020-August 2021

Negotiated 10-million-dollar contract by re-vamping legal approach

Exceed expectations in legal research, leading to the drafting of memoranda on discrete issues of law

Prepared due diligence for complex civil litigation case, concluding in large client payout

COMMUNITY ENGAGEMENT & VOLUNTEERISM

Volunteer Emergency Medical Technician (EMT) Jan. 2014 – Aug. 2017 Paid volunteer for Tri-County EMS in Boston MA

Consistently dealt with inner-city medical calls involving but not limited to routine hospital transport, 911 dispatch calls and hands on medical care for traditionally vulnerable populations

Animal Foster & Rescue Aid Feb 1 2021- Current

Worked with Boise Bully Breed Rescue in Boise, ID to foster a 9 week old puppy for 3 months while it recovered from traumatic early life. Lead to successful adoption, facilitated via organization and direct transport with new adoptive parent

Work currently with Wisconsin Humane Society in their Foster-Facilitated-Adoption area as well as in shelter breaks and overnight care. To date have facilitated the adoption of a middle aged cat (3 month process) and the care of, for medical emergency reasons, a 65lb 1 year old dog

Assistant Rector – Notre Dame University August 2020 – June 2021 Worked in an all women’s dormitory, specifically women in STEM. Mentorship opportunities for 200 + women between the ages of 17-22. Offered safe, empathetic, compassion based mentorship for students looking for guidance in how to proceed with their careers, relationships, families and grief counseling. Many students specifically sought out mentorship from me regarding LGBTQ+ needs. LICENSING

Licensed Real Estate Agent—Idaho

Licensed EMT – Maine & Massachusetts

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