Lynette Tierney

**** *. **** ******

Elgin, IL **120

adx7vh@r.postjobfree.com

Home 224-***-****

EXECUTIVE SUMMARY

Dynamic, creative, and initiative-taking IT Senior Technical Program/Product manager with vision to steer technology initiatives towards organizational strategic goals. Methodical decision maker with proven ability to initiate and deliver projects involving global teams and external vendors. Thoughtful written, oral, and interpersonal communicator; team builder who excels in managing multiple complex projects. Proven competency in analyzing business processes, issues, and risks; quality assurance and testing processes and building partnership with client and stakeholder management.

PROFESSIONAL EXPERIENCE

Senior Technical Project/Product Manager – Information Technology Group The Packaging Wholesalers ERP, WMS, Shipping, eCommerce, EDI/API Integration, OEM 1717 Gifford Lane Elgin, IL 60120 (08/17 – current) Technical and business process leader responsible for delivering and supporting technology solutions across all business units. This includes Accounting, Procurement, Sales, Marketing, Customer Service, Inventory and Logistics. In this capacity a deep understanding of how the end-to-end business works is paramount for the successful delivery of technological solutions to business problems.

In addition to managing a strong relationship with all leadership levels within the organization, this role requires collaborating directly with EDI and API customers and trading partners to ensure uninterrupted data flow of sales orders, purchase orders, demand planning, carrier quotes and shipping documents. Major accomplishments:

• Implement and manage EDI/API processes with trading partners. Today, the electronic data exchange of orders accounts for 85% of sales. This technology solution reduced order entry errors by 95%, returns by 90% and increased sales on average by 150% year over year.

• Migrated the company from an obsolete ERP and WMS system onto Oracle NetSuite. This reduced revenue loss from missed invoicing and reduced the workload for the AP/AR department allowing the team to focus on business-critical tasks.

• Implemented warehouse solutions to accurately pick, pack and code skids to reduce freight profit loss and carrier fines.

• Migrated the ecommerce site onto a scalable platform, improved performance and streamlined checkout to grow the business by 200% annually.

• Onboard an offshore IT consulting company to develop and support the ecommerce site. This change was necessary since Magento skillsets are extremely difficult to find and allowed the in-house IT team to focus on business-to-business development.

• Participate in meetings with current and future business partners as a subject matter expert. Technical Program Manager III – Information & Technology Group Software Engineering Sears Holdings Corporation Marketing Technology, Pricing Systems and Signing Systems 3333 Beverly Road Hoffman Estates, IL 60179 (04/14 – 08/17) Technical Leader responsible for initiating a project by pitching the problem or need and the value proposition based on customer needs, technical trends, business priorities, enterprise initiatives and procuring estimated project funding for the Marketing, Pricing and Singing portfolio.

Major accomplishments:

• YOY operational cost reductions > 1,000,000 by prioritizing initiatives that reduce operational redundancies, utilize cost effective technologies, or can automate manual work streams.

• Managed vendor relationships and facilitated upgrades and enhancements which align with portfolio or enterprise strategic initiatives.

• Capitalizing on functionality a vendor already offers or can rapidly implement and mitigate the need for proprietary development when deemed plausible. This provides a quick to market solution, reduces internal overhead and support cost savings YOY average > 500,000.

• Ensured process adhesion, business control compliance and participation in audits to mitigate ambiguity, control risk, and safeguard the project from unnecessary expense.

• Monitor and Control project budget, timelines/milestones, risk, and change requests. Constant communication with stakeholders and leadership through documentation and conferences through a project lifecycle eliminating ambiguity.

• Resource management, Asset management, portfolio point of contact for the enterprise and project management subject matter expert for the portfolio leaders.

Senior Technical Project Manager – Information & Technology Group Software Engineering Sears Holdings Corporation Marketing Technology, Pricing Systems and Signing Systems 3333 Beverly Road Hoffman Estates, IL 60179 (10/11 – 04/14) Diligent project manager offering a proven record of success leading all phases of diverse technology projects; PMP, CSM, 3GL programmer and business analyst experience.

Major accomplishments:

• Lead an enterprise initiative to reduce MIP expense by rewriting a highly integrated Cobol/mainframe POS offer service to J2EE/MySQL. From hiring contractors, facilitating work breakdown sessions, procuring hardware and software through unit testing, QA testing and stress testing and orchestrating a detailed and complex all or nothing deployment of the new service. Decommissioning the mainframe service saved the enterprise > 5,000,000 annually in MIP utilization alone. This service was the largest MIP consumer and a high-risk project due to it being integrated at all entities of the enterprise; due diligence and effective communication skills were paramount in the success of this project.

• Business strategist: plan and manage large and medium projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

• Team leader: influences to get things done, champions the customer’s needs, and balances perspectives, including the user, business, and technical views.

• Excellent communicator: leverage technical and business acumen to communicate effectively with executives, stakeholders, vendors, and the project team.

• Proficient in agile, waterfall and waterfall light project management methodologies. Known for ability to produce high- quality deliverables that meet or exceed timeline and budgetary targets. Senior Project Manager/Product Manager – Information Technology Management Verizon Business Telecom Net Conferencing

8750 W Bryn Mawr Ave Chicago, IL 60631 (09/06 – 09/11) Define the business problem and primary objectives of new projects; identify options for improving business systems and bridging the needs of the business with the use of technology. Major accomplishments:

• Manage the development and implementation of multiple system installations and enhancements throughout the organization; create project milestones and timelines and monitor team progress through the project life cycle. Ensure the appropriate allocation of project resources and adherence to project budgetary constraints.

• Represent Verizon Business and lead individual weekly calls with Microsoft and Cisco WebEx to manage the net conferencing partnership and collaborate on new business ventures.

• Manage third level production support for the net conferencing product; this includes but is not limited to database updates, roll back/restarting processes, creating and executing ad hoc SQL scripts. This 24/7 support function is critical to business retaining its contractual SLA systems uptime.

• Mentor team members on project management and vendor collaboration contributing to their professional development.

Below are three sample projects completed: proprietary application development, vendor software change management and enterprise maintenance and support.

1. Web Based Net Conferencing Enrollment Form

Designed and implemented an internal proprietary web-based net conferencing enrollment form. This form was integrated into the corporate contract system and corporate customer database to achieve the business objective of an intuitive form that prohibits the submission of incomplete and erroneous requests. Major accomplishment: Reduced net conferencing service request processing and fulfillment time from up to 30 days to minutes resulting in a rapid increase of Verizon net conferencing market shares and significantly increased revenue growth. Increased productivity within the Contracts, Contract Rate Management and Fulfillment organizations by automating manual processes.

This project completed on time and within budget; $500,000 - 8 months to complete by implementing the following methodology, business skillsets and leadership soft skills:

● SCRUM development methodology utilized for this project.

● Business Analyst responsibilities:

Define the business problem and primary objectives of new projects. Identify project stakeholders and obtain project commitment from executive management. Lead JAD sessions.

Define project scope.

Define functional requirements.

Define business requirements, BREQ’s.

Define system and hardware requirements, SREQ’s.

Define the business process model.

Define the conceptual data model.

Define and present project sponsors with a level of effort, LOE. Obtained project LOE sign off.

● Project Management responsibilities:

Procure all financial project codes.

Create and manage the project life cycle within the corporate project management office tracking application. Participate in the weekly corporate IT PMO project review meeting to ensure the project adheres to corporate project methodologies and procedures. Lead weekly project review meeting with developers, project sponsors and project stakeholders to assess project status and review open action items to retain momentum. Present weekly at project council project status to the conferencing IT executives. Coordinate the UAT testing effort with the test engineering project manager. Facilitate UAT testing issues to resolution.

Obtained UAT testing sign off.

Define the production implementation schedule.

Obtained production approval.

Lead pre-production coordination meetings.

Manage the production roll out.

Obtained production sign off.

Lead postproduction review meeting: manage the resolution of issues introduced to production by the project.

Provide official project sign off.

Close out the project with PMO; load final project documentation onto the PMO project tracking application.

2. Cisco WebEx FR23 Upgrade

Defined, managed, and implemented the upgrading of all Verizon owned WebEx centers onto the latest lock down release. This project included audio integration development of WebEx TSP API methods identified as beneficial to Verizon customers.

Major accomplishment: Increased net conferencing market share and revenues by continuing to offer our customers the latest WebEx features, functionality, and fixes. Increased audio-conferencing revenue by expanding audio integration across the suite of WebEx net conferencing products. This project completed on time and within budget; $200,000 - 4 months to complete by implementing the following methodology, business skillsets and leadership soft skills:

● Waterfall development methodology utilized for this project.

● Business Analyst executed responsibilities as defined above

● Project Management executed responsibilities as defined above

● Collaborated with Cisco WebEx engineers and technical account managers to define project scope.

● Collaborated with Cisco WebEx migration team to coordinate a multi-weekend site upgrade schedule and sign-off process.

● Managed customer facing and internal web content implementation. 3. Windows7 software compatibility certification

Defined, managed, and implemented a mandate from corporate to all development managers to evaluate and certify all applications, reports, and processes as Windows 7 compliant prior to the organizational launch of the Win7 image. Major accomplishment: Managed the Win7 software certification corporate project for Verizon Business Conferencing; participated in corporate team meetings and was the official conferencing manager responsible for signing off on over thirty conferencing applications. This was a difficult assignment since this was a non-funded project which required development teams to evaluate and fix during breaks in funded project work. My 13-year working relationship with the entire development organization was all I had to draw from to secure commitment to the project objectives. Verizon Business Conferencing met their corporate objective on time - 8 months to complete by implementing the following methodology, business skillsets and leadership soft skills:

● Agile development methodology utilized for this project.

● Identified all conferencing applications and processes for testing.

● Defined a process for conferencing development managers to procure test machines or upgrade existing test machines having Win7.

● Led bi-weekly meeting with conferencing development managers to assess project status, review action items and to ensure the project retain momentum.

● Organized and led non-project funded test teams to regression evaluate every conferencing application on a Win7 test machines.

Senior Application Developer – Information Technology Software Engineering Verizon Business Telecom Net Conferencing

8750 W Bryn Mawr Ave Chicago, IL 60631 (10/98 – 09/06) Team leader for the architecture, design, and development of CCRS applications and processes. Primary 24/7 production support to 21 applications, 115 reports and 30 processes critical to conferencing business. Major accomplishments:

Managed and completed over fifty small and medium projects throughout the organization to expand the conferencing portfolio making Verizon a conferencing leader. Perpetually increased productivity throughout the conferencing organization by automating manual processes. Recipient of multiple Outstanding Achievement awards for exemplary leadership.

● Led cross functional team meetings driving projects to completion.

● Created functional and technical requirements documents.

● Created use cases.

● Managed the UAT testing effort.

● Managed source code; tracked change in PVCS.

● Prepare testing environment; ensure all services are up and running.

● Deployment scripts for various systems.

● Led production rolls.

● Significant experience in Oracle 9i database, PL/SQL, and performance tuning of SQL’s.

● Expert in writing SQL queries.

● Strong programming skills in Oracle PL /SQL and Oracle Forms.

● Very strong development experience in interfaces, forms, reports, database design. Senior Business Analyst – Information Technology Software Engineering US Cellular Telecom

8410 W Bryn Mawr Ave Chicago, IL 60631 (05/97 – 10/98) Designed and managed functional design documentation and business process workflows for all business units impacted by the CARES project, the flagship for integrating order entry with the NOC to launch real time cellular service activation at retail locations. Traveled 20% of the time to beta retail markets, call centers and distribution centers to parallel test new processes. Worked extensively with project stake holders, developers, and end users to successfully launch the product into the marketplace without service interruption to the customers and improve business processes at all business levels. Designed and implemented a CARES security administrator tool.

Major accomplishments:

Championed the need for defining and implementing user roles as part of the CARES project ensuring customer data is secure.

● Business Analyst responsibilities:

• Created and managed functional design documentation; lead meetings to drive completeness.

• Created and managed business process workflow documentation; lead meetings to drive completeness.

• Improved business processes by identifying more efficient solutions with the stakeholders.

• Operational SME to the development team.

● Project Lead responsibilities:

Created and defined application security roles for all CARES user profiles. Designed the CARES security maintenance application and collaborated with development; lead meetings to drive completeness.

Defined a new CARES security administrator position; created the security administrator manual and business process workflow.

Trained the CARES security administration personnel. Developed and implemented CARES security policies and procedures. CARES application SME to the application security team. Additional Work Experience:

Senior Database/Financial Analyst

Cahners Publishing Direct Marketing - Des Plaines, IL Performed financial and business analysis and reporting for the general manager, director, controller, sales, marketing, and fiscal management teams identifying business strengths, weaknesses, trends, and projections; Managed the department database ensuring data integrity.

Business/Systems Analyst

Life Fitness Product Support – Franklin Park, IL Business analyst to the vice president, general manager, controller, and management teams identifying department strengths, weaknesses, trends, projections, and problem identification. Provided issue resolution and follow-up guaranteeing business growth year after year.

Administration

Coca-Cola Bottling Company Sales, Distribution and Marketing – Niles, IL Sales, Distribution and Marketing administrative support. Accountable for all sales reporting, cooler contract management and inventory management.

EDUCATION AND CERTIFICATION

Triton Community College – River Grove, IL

Liberal Arts – Emphasis in Business Management and Information Technology Certifications:

PMI Project Manager

IIBA Certified Business Analyst

Verizon Academy

PMP certification

Scrum Allegiance

Certified Scrum Master

Oracle Education Center – Los Angeles, CA

Oracle 8i: SQL Tuning

Developer PL/SQL Program Units

Developer 2000: Building Forms and Data Modeling

Oracle Forms

Greenbrier & Russell – Schaumburg, IL

PowerBuilder Application Development

AT&T Professional Center – Schaumburg, IL

Unix System Basics, Excel, Advanced Excel, MapInfo, Word Roosevelt University – Arlington Heights, IL

Advanced Access, Advanced Lotus, DOS, Advanced DOS KNOWLEDGE AREAS

Project Management: Integration Management, Scope Management, Time Management, Cost Management, Quality Management, Human Resource Management, Communication Management, Risk Management Software Development Life Cycle Methodologies: Scrum, Agile, Waterfall, Waterfall light, Extreme Software Development Tools: Oracle Forms, Oracle Reports, Toad, SQL Plus, MSFT SQL Server Programming Languages: PL/SQL, SQL Plus

Operating systems: Windows, UNIX, DOS

ERP/WMS Systems: Oracle NetSuite, GP, Great Plaines Microsoft Office Utilities: Microsoft Project, SharePoint, Outlook, OneNote, Visio, Word, Excel, and Power Point Other software tools: PVCS, TOAD, GoldMine, Jira, MSFT SQL Server, Agent Ransack eCommerce Platform: Magento

Database: Oracle, Hadoop, Teradata, MySQL, Access, PowerBuilder Value-Added Leadership: Cross-Functional Supervision, Team Building & Mentoring, Client Relations & Presentations Communication Tools: SLACK, Yammer, Teams, Redmine Industries: Beverage, Entertainment and Leisure, Publishing, Telecommunication, Retail, eCommerce, Packaging, Logistics

Contact this candidate