Customer Service, Reception, Retail
Resume:
@
O
,
NABEELA DESAI
adx7va@r.postjobfree.com
Pietermaritzburg, 3201.
Experience
December 2022 - Present
General Floor Assistant & Merchandiser
Receiving, processing, and organizing shipments and deliveries accordingly. Ensure that stores, shelves or websites are stocked with the right types and quantities of products.
Display, arrange, price, and rotate products in store. Maintain store shelves by removing dated or damaged products. Monitor store inventory based on sales and intake. Assisting customers in locating desired shop items. Informing customers of shop promotions to encourage purchases. Optimize sales volume and profitability by identifying profitable lines and bestsellers.
Make recommendations for promotional strategies using sales and pricing data. Work and communicate with buyers, suppliers, stores, and distributors. Supersavers
August 2021 - November 2022
Merchandiser
Stocking sales floor shelves and creating attractive product displays. Determining the need for and implementing product promotions, price changes, mark downs, clear outs, etc.
Ensuring retail staff are well informed on product details and promotions. Maintaining and tracking inventory.
Liaising between customer and company.
Forecasting sales & profits and managing budgets.
Performing regular price audits to identify and correct price discrepancies. Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor. Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
Viva Pizza
January 2020 - December 2020
Assistant Store Manager
Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
Coordinating, monitoring and reporting on daily operations. Recruiting, training and supervising employees.
Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
Monitoring and maintaining suitable store inventory levels. Ensuring the store environment complies with health and safety regulations. Maintaining a clean, organized and aesthetically pleasing store front. Resolving customer complaints and concerns in a timely manner. Ensuring that store policies and procedures are followed. Planet Fitness
January 2019 - December 2019
Receptionist
Scheduling appointments with clients to start new membership or follow up on past memberships.
Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services. Processing membership applications and fees, collecting insurance information, and issuing memberships.
Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members.
Updating member records with new contact information and payment details. Prince Alfred Primary School
June 2018 - December 2018
Secretary
Answer telephone and addresses caller questions and concerns. Transfers calls to proper individual or department as needed. Welcomes visitors to the school and provides directions around the building as needed.
Maintains student records and files.
Provides administrative support to principal or other upper level administrator as needed.
Attends office meetings and takes minutes.
Education
Woodlands Secondary School
2013
Senior Certificate
12
Skills
Strong communication skills; ability to interact productively with supervisors, peers, and subordinates.
Good time management skills and the ability to work efficiently and meet tight deadlines.
The ability to produce work of a high quality standard by accurately checking processes and tasks.
Ability to work independently and within a consultative teamwork environment. Good customer service driven with outstanding listening skills. Strong leadership and people management skills.
The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
Knowledge of storage and retrieval procedures in terms of the working environment and knowledge of records management.
Strong organizational and multitasking skills, with the ability to perform well in a fast- paced environment.
Well organized with a sense of urgency.
Proficient in the use of computers, including Microsoft Office (MS Excel, MS Outlook, MS Word, PowerPoint, Access).
Reference
Mr. Rodwin Naicker - "365 on Point "
Store Manager
Mr. Dane Ishwarbhai - "Supersavers"
Floor Manager
Mr. Muzaffar Warasally - "Viva Pizza "
Manager
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