Kysha Davis

Hayward, CA *****

adx7v9@r.postjobfree.com

+1-510-***-****

Authorized to work in the US for any employer

Work Experience

Delivery Shopper/Driver

Lyft/Instacart/DoorDash - San Francisco Bay Area, CA November 2017 to Present

Earned a 4.99 star driver rating by providing exceptional customer service. Multitasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction. Maintained a clean vehicle and a professional personal experience. Maintain a high level of accuracy when packing and delivering orders.

Bookeeper

Safeway

June 2015 to Present

Counts money. Totals and verifies checks. Verifies electronic funds (credit cards, debit cards, etc. by comparing computerized reports). Inputs information into the computer and reconciles daily and weekly store activity for cash accountability. Monitors and investigates discrepancies or errors. Maintains cleanliness of office area. Gets cash from checkers as needed and provides checkers with smaller bills for change. Provides friendly, courteous, and helpful service. May sell lotto tickets, money orders, fill scratch lotto machine. Prepares and sells Western Union fund transfers. Food Clerk

Safeway - San Lorenzo, CA

April 2015 to Present

Provides superior customer service. Operates cash register, stocks shelves within the grocery, frozen food and dairy sections of the store. May sell lotto tickets, money orders, fill scratch lotto machine. Prepares and sells Western Union fund transfers. Provides superior customer service. Front End Manager

Safeway - Hayward, CA

January 2015 to Present

Provide customer service as currently defined by the employer within the scope of the position and within company policy. Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel. Maintains high level of familiarity with company policies and procedures. Supervises the sales floor to monitor service and replenishment of products. Replaces stock in displays surrounding the checkout area. Assists in maintaining a clean and safe work environment within the store. Assists other cashiers with computer, register, and scanner problems. Responsible for performing basic office functions to assist customers and personnel. Operates electronically scanning cash register to total customer's final bill. Responsible for completing close of day function in the office. May be responsible for counting out of stock product. Performs other duties as assigned.

Logistics Coordinator

Apple One

October 2014 to December 2014

Responsibilities included the processing of orders via email and prioritized orders by customers delivery date request, and enter in TMS for routing.

Food Prep/Cashier

Express Professionals

January 2013 to October 2014

Responsible for the hot food production, as well as assisting in the monitoring of the cold food preparation; assuring safety, sanitation, quality and consistency standards are being followed. Assist guests with the purchase of snacks and drinks at concessions. Highly knowledgeable about the surrounding areas; acting as a concierge resource for all guests. Demonstrated strong knowledge of all products offered in order to constantly up sell. General warehouse labor for refreshment vending distribution warehouse. Pulled orders for shipping. Zoning warehouse for delivery drivers for proper distribution to vendors. PAL/Caregiver

Beacon Home Care

January 2014 to July 2014

Helped with activities of daily living, taking care of clients who has had a chronic illness or disease; managing medications or talk to doctors and nurses on clients behalf; helping to bathe or dress client who is frail or disabled; or taking care of household chores, meals, or bills for those individuals who could not do these things alone.

Customer Account Representative/Virtual Repair Tier Specialist II Comcast

February 2004 to November 2012

Handled high call volume in an inbound call center; covering a wide range of customers request regarding billing, service issues, products and features, in a prompt and professional manner. Provided technical support to customers with internet connectivity issues; checked browser/network settings TCP/IP to ensure internet access. Provided setting information for email clients (Outlook, Windows Live, etc.) Troubleshoot and provide instruction to customers to set up and manage a wireless home network through a router device. Configure audio/video equipment connections to televisions. Prepared work orders for maintenance requests after determining if field visits were required, and ensures appropriate follow-up procedures are met. Promoted current or upcoming products and services, based on the customers needs and interest.

Project Manager

Kinko's

September 1999 to May 2003

Coordinator of the production process, to ensure that orders meet customer satisfaction and quality standards. Supervised order taking procedures, prepare orders for production. Organized and manage work flow. Communicate with customers regarding project challenges. Was Knowledgeable about company-wide equipment, planned production throughout shifts. Analyzed customer s orders for production, entering and completing hold sales for quality check to Kinko s standards. Fulfilling copy orders as needed. Provided direct customer service. Education

Diploma

Merritt College

1996 to 1997

High school diploma or GED

Skills

• 10+ years Exceptional Customer Service Skills

• SAP, AVAYA, Screen Express, ACSR, TMS

• Team Player

• Ability to Multi-task

• Excellent Soft Skills

• Strong Organizational Skills

• Managerial Skills (6 years)

• Communication Skills (10+ years)

• Time Management (10+ years)

• TCP/IP

• Warehouse Distribution Experience

• DHCP

• Front desk

• Customer service

• Financial services

• Financial services

• English

• Manufacturing

• Driving

• Microsoft Outlook

• Microsoft Word

• Microsoft Office

• Clerical experience

Certifications and Licenses

Food Handler Certification

Assessments

General Management Skills — Familiar

December 2019

Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate