THOMAS R. KAUFMAN

Hollywood, FL ***** adx7ti@r.postjobfree.com 561-***-****

PROFESSIONAL SUMMARY

Experienced Director of Aviation & Station Operations with a wealth of expertise in all aspects of legal compliance and operational excellence. Proven track record of exceptional management in regional carriers and charter services. Increases efficiency in comprehensive passenger and cargo operations. Skilled ground operations manager. Drives bottom-line profitability and service quality improvement. Ensures FAA, TSA, DOT, and CBP compliance. AREAS OF EXPERTISE

Business Development Safety & Security Client Relations Cost Reduction & Savings OSHA & Regulatory Compliance Documentation & Reporting Domestic & International Operations Process Improvement Team Leadership & Training Contract Negotiations Workforce Planning Root Cause Analysis Schedule Management WORK EXPERIENCE

INTERCRUISES SHORESIDE & PORT SERVICES – PORT EVERGLADES, FL An experienced global business offering shore excursion, port operations, and hotel-program services Lead Agent 7/2013 – 11/2021

Improved customer service by addressing concerns quickly, thoroughly, and professionally, resolving client issues and complaints on behalf of the manager during busy periods.

Boosted performance through coaching, monitoring, and motivating new agents to achieve excellence.

Fostered client loyalty and retention via effectively managing key accounts, providing top-notch support and nurturing key customers to ensure satisfaction.

SILVER AIRWAYS – FORT LAUDERDALE, FL

A regional carrier serving 20 cities in the United States and 7 destinations in the Bahamas (AOSC) Director of Corporate & Airport Security 6/2013 – 5/2015

Enhanced operations by managing domestic and international aircraft concerns, including aviation security, dangerous goods handling, and APIS/API international facilitation.

Drove compliance by serving as company Agent for Service in hearing and court cases as well as liaison among FAA, TSA, DOT, and US Customer inquiries and investigations.

Contributed to achieving perfect audit results (0 findings) by playing key role in IOSA/IATA audit.

Decreased US Customs and Bahamian immigration violations through creating international departure and arrival manuals, reducing fines from 12 in 2013 to 2 in 2014, with no civil penalty final charges.

Slashed companywide expenses 50% through strictly enforcing budget control in all areas. PINNACLE / ENDEAVOR – MINNEAPOLIS, MN

A regional US airline operating as Delta Connection for Delta Airlines (AOSC) Senior Manager, Regulatory Compliance 8/2002 – 6/2013

Delivered educational initiatives by training new service agents to meet government requirements for security checkpoints and authoring new manuals governing identification and dangerous goods.

Decreased federal agency violations to less than 5% by driving compliance with all TSA requirements. Thomas R. Kaufman Page 2 of 2

Reduced fines through updating comprehensive security training to meet TSA compliance guidelines.

Drove compliance initiatives by revising and submitted corporate International Services, Security, and ID Media manuals for both TSA and FAA approval.

Reinforced federal compliance in all areas under supervision by providing quarterly company training. MESABA / PINNACLE AIRLINES – MINNEAPOLIS, MN

A regional airline providing comprehensive passenger and cargo services Safety Specialist 1/1998 – 8/2002

Propelled security initiatives by monitoring and auditing the safety of ground, ramp, cargo, passenger, and de- icing operations as well as training station personnel on de-icing procedures.

Ensured compliance by certifying new regulatory instructors, auditing current instructors for recertification, and establishing IACO/IATA audit checklists for passenger check-in and IOSA audits.

Improved communication by resolving issues between flight and ground operations and developing a review sheet for passenger check-in, ramp service, ground equipment, and cargo acceptance.

Enhanced operations through establishing new safety procedures, working with department managers to ensure a safe operational network with effective and secure communication protocols.

Played key role on de-icing team that updated and submitted training manuals to the FAA for approval. PREVIOUS EXPERIENCE

Pan American World Airways Advanced steadily from Ramp Agent through several positions to Station Manager City Manager; Director, Stations; Flight Attendant; Operations Agent; Passenger Service Supervisor EDUCATION

Master of Science (MS), Aviation Management

Northfield University – London, England

CLEARANCE

Secret Clearance (TSA)