Dennis O. Sutton, MBA

Stone Mountain, GA 404-***-**** adx7sm@r.postjobfree.com

HUMAN RESOURCE GENERALIST

Experienced Human Resources Professional with knowledge and experience in Full-Cycle Recruiting,

Benefits Administration, Business Administration, Onboarding, Process Improvement, and Performance Management. Especially devoted to utilizing skill set to provide exceptional customer service and conflict resolution to candidates and active employees.

Human Resources (HR) Full-Cycle Recruitment Benefits Management & Administration Onboarding

Process Improvements Performance Management Project Management Conflict Resolution Fundraising

Finance Recruiting Benefits Administration Performance Management Public Speaking Mentoring

HRIS Applications: Workday Lawson HRIS Kronos Microsoft Office Applications ADP (Payroll) Neo case

PROFESSIONAL EXPERIENCE

Assurant, Atlanta, GA 2019 – Present

Human Resources Associate

Lead the accurate and timely administration of Assurant's Human Resource processes. Provides inquiry support via phone, email, and chat/IM to managers, employees, and retirees regarding HR policies, plans, and processes.

Provided administrative support to accurately complete Assurant's HR transactional processes, which include all defined process steps, validation, and reconciliation of data, and ensuring all necessary data entry and system updates are completed across the full spectrum of HR processes. Including but not limited to Employee Data Management, Talent Management, Compensation, Health and Wellness Benefits, and Retirement Benefits processes.

Effectively used case management and knowledge-based tools to resolve, log, track, and escalate employee, manager, or retiree inquiries.

Maintained established service levels for handling calls, emails, and transactions.

Actively participated in annual HR programs and special projects such as annual enrollment, ESPP, systems implementations, upgrades, Plan changes, acquisitions, process improvement initiatives, etc.

Subject matter expertise in HR programs such as time tracking, adjustments, unemployment claims, client access approvals, I-9 approval, pension disbursements, tuition reimbursement, administering benefits, and open enrollment for employee benefits.

Performed employment verification, handling confidential and sensitive employee records.

Investigated employee relations matters and resolved them in partnership with Human Resources Business Partners.

Saint Phillip Food Pantry, Decatur, GA 2015 – Present

Human Resources Coordinator (Volunteer)

Full-cycle recruiting includes sourcing, interviewing, and the selection process. Assist with placing volunteers into positions that match their skillset. Coordinate administrative functions concerning the application for grant funding for various food pantry programs.

Conducted onboarding orientation for volunteers on food pantry policies and procedures.

Prepared volunteers and staff for annual recertification of CSFP, GNAP, and TEFAP, and conducted safety training annually.

Assisted with the organization of volunteer appreciation events.

Assurant, Duluth, GA 2013 – 2019

Customer Care Specialist

Provided exceptional customer service while assisting and interacting with clients, building key relationships, and ensuring top-level service to continue corporate growth and increase revenue streams. Communicated with various individuals involved in the claims process, such as homeowners, adjusters, mortgage companies, etc., to handle property damage claim requirements. Explored opportunities to add value to job accomplishments.

Reported and classified new claims to begin the release of draws to the customer.

Requested inspections to be conducted based on the completion of repairs.

Processed Branch Endorsement by assisting branch representative with authorization code based on the status of the customer's loans.

Interacted professionally with clients while receiving or placing telephone calls, mail, express delivery, fax, and other electronic methods (e-mail) to ensure client needs were exceeded.

Efficiently maintained call center database by updating insurance renewals with strict attention to detail

Sent payments from the escrow accounts, ensuring all payment deadlines were strictly observed.

Aided customers in determining hazard, wind, and flood insurance sufficiency requirements to ensure customers were adequately covered.

Answered inquiries and resolved problems by clarifying desired insurance information professionally and courteously.

Utilized a computerized system for tracking, gathering information, researching, and exploring answers and alternative solutions; implementing recommended solutions or escalated unresolved problems to provide exceptional customer service.

Processed customer Declaration paperwork from various queues and conducted payments.

Strictly adhered to established procedures and reported all equipment malfunctions to keep equipment operational.

Proactively participated in educational opportunities to maintain up-to-date job knowledge.

Accepted ownership for accomplishing new and different requests to enhance the organization’s reputation.

EDUCATION & CREDENTIALS

Master of Business Administration (MBA) – Walden University, Minneapolis, MN

Bachelor of Arts (BA), Business, Technology, & Music – Johnson C. Smith University, Charlotte, NC

Graduate Certificate, Human Resource Management – Walden University, Minneapolis, MN

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