Administrative Assistant Call Center
Resume:
Rebecca Sutton
Chattanooga, TN *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Union transfer and storage - Asheville, NC
August 2018 to December 2019
Assisted clients with their accounts. Handled filing and billing for the GO-minis. Assisted with the clients going through personal orders in the warehouse.
Dispatcher
Alert towing company - Clyde, NC
March 2018 to May 2018
Answered the phone and assisted drivers with their routes for pick up. Administrative Assistant
Pamela Owenby Insurance Inc - Asheville, NC
March 2016 to March 2018
Call center Agent for Citizens/Charter One
Sitel - Asheville, NC
May 2013 to May 2014
bank
• Assists customers with everyday banking needs
• Transfer money from one account to another
• Assists in financing loans
• Help customers identify fraud on accounts and get claims filed Service Desk Associate
K-Mart - Canton, NC
2012 to 2013
* Play a critical role in providing an interface between customers and company, maintaining friendly service and a professional manner in all communications.
* Build lasting working customer relationships, utilizing knowledge of products and promotions and quality service to balance the needs of clients, employees and the company.
* De-escalate issues through assessment of customer concerns, corresponding with care and consideration while analyzing and implementing strategies to relate to customers and generate positive dialogue.
Education
Diploma in Life Cycle of an Insurance Claim
Ultimate Medical Academy - Tampa, FL
2013
Certification in MEDICAL WORK HISTORY
AB Technical Community College - Asheville, NC
2008
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