Customer Service Representative
Resume:
Jennifer Eades
Evansville, IN
**********@*****.***
Education-
Associate in psychology
IVY TECH COMMUNITY COLLEGE –
Evansville, IN
August 2009 to May 2012
Skills
Remote oriented
Following rules and regulations for reviewing Content for Meta
•Cash Handling Cashiering Microsoft Office
(Word, Excel, PowerPoint) Point of Sale (POS) Systems Crisis
•Intervention Promoting Customer Services Upselling Bartending Customer Relations Communication
•Marketing Strategy Customer/Client Focus & Orientation Organizational Management Determination
•Medical Records
•Serving Experience
•Sales
•Microsoft Office
•Host/Hostess
•Kitchen Experience
•Restaurant Experience
•Event Planning
•Banquet Experience
•Catering
•Restaurant Management
•Cooking
•Food Safety
•Culinary Experience
•Busser
•Assistant Manager Experience
•Kitchen Management Experience
•Administrative Experience
•Events Management
•Management
•Personal Assistant Experience
•Supervising Experience
•Employee Orientation
•Leadership
•Office Management
•Menu Planning
•Human Resources
*Authorized to work in the US for any employer*
Work Experience
Content Review associate
Meta
Jun 2020 - Current
Reviewing content to make sure it complies with the company's rules and regulations. Flagging content that breaks the rules and deciding on deletion of an account or probation. Frequently in touch with team members remotely.
Assistant Coordinator City Social - Evansville, IN
May 2021 to 2023
In charge of booking events for Evansville Vanderburgh Old Courthouse. Manage tasks. Manage Leads for events Input data. Double check date input by others. Corresponding with clients/staff about upcoming events.
Working remotely.
Office Administrative Office Assistant T&G Pest Control - Evansville, IN
December 2021 to November 2022
Ensures that every appointment, schedule, call, notation, payment, report, have been documented properly. Answering and making outbound calls. Working remotely.
Customer Service Representative TSD Global - Indianapolis, IN
August 2020 to November 2020
Started as a political surveyor. Answering incoming calls and taking online orders for restaurants. Engaging with the client to make sure everything on the order was correct and being sent to the right location. I worked remotely.
WOLF'S BBQ - Evansville, IN
August 2008 to September 2020
Manger
Excel at manager, supervisor, and kitchen team roles. Handle tasks with precision and accuracy. Manage co-workers with compassion and shared knowledge.
Turoni's Pizzery & Brewery - Evansville, IN
March 2015 to June 2019
Server/Bartender
Monitored tables and assisted co-workers to ensure an elevated guest experience. Promoted to Head Server for prominent weekly event for local University Radio Show.
Customer Service Representative State Farm Mutual Automobile Insurance Company - Evansville, IN
February 2017 to May 2017
Greeted clients via incoming calls and provided information regarding insurance policies and filing claims. Learned policy information and how to best explain coverage to clients, as needed.
EVANSVILLE PRIMARY CARE - Evansville, Indiana
May 2005 to August 2008
Supervisor: Medical Records Specialist
Answered Phone Calls and Directed Patients to Each Respective Doctor, Billing and/or Medical Records Organized faxes for patient charts prior to and after doctor and nurse review. Transferred data from hard copies to electronic filing system. Answered phone calls and directed patients to each respective doctor, billing and/or medical records department, and/or provided referrals, as needed.
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