Data Center Customer Service

Resourceful, Inventive, Technical Engineering Technician with experience in Electrical circuit troubleshooting, data management, data analysis and document control. Consistent and methodical in approaching high data accuracy. Strong determination and discipline for completing projects on time, self-motivated and goal oriented with excellent attention to detail and always open to new ideas and change.

Insight Global: Contract Worker (March2023-Present) Chandler AZ

Data Center Technician: Fiber installation Patch panel connection, Fiber point to point Testing

Dressing fiber cables and power cords, Decommissioning fiber cables, Rack and Stack, network troubleshooting

Installing and configuring new switches and Data center inventory.

KCI: Contract Worker (Jan-2023-March-2023) Phoenix AZ

Data Center Technician: Help with new Data center buildup which included fiber installation, New switch installation, labeling and inventory of fiber cables and Dressing fiber cables.

AniStar: Contract Worker (OCT-2022-Jan-2023) Chandler AZ

Cable Technician: CAT 5, 6 and Fiber installations (RJ45, Keystone connectors, Fiber and Patch panel termination test and troubleshooting, OSP trained.

CABLE SOLUTIONS: Contract Worker (MAY-2022-SEPT 2022) Phoenix AZ

Cable Technician: CAT 5, 6 and Coax cable installs (RJ45 connectors and Coax cable termination) and testing, Rouging-in and helped with Data room build outs and J-hooks installs.

DEPARTMENT OF SAFETY: (Aug 2021-Feb 2022 (6-month project) Phoenix AZ

Telecommunication Technician Trainee: Installed Motorola (8500) radios and tuning antenna in all state vehicles. Traveled across the state to Program and performed annual PMs on the Harris, Orien, Kenwood, and the Motorola mobile (8000,8500,7500UHF/VHF) and portable radio system using the 3920 Testing Data system. Checking all Antenna readings using the 4000 Series Site Hawk program. Responsible for Troubleshooting all Radios and Antenna issues. Creating work orders using the in-house database system Compass. Record keeping, In-house Radio inventory and Customer service.

FEDERAL GOVERNMENT Phoenix AZ

Electronic Technician Trainee: (Aug 2020-Feb 2021 (6-month project) Vehicle Uplifting, CAT 5 & 6 and Fiber installs and termination, Programmed Portable Radios, Install and troubleshoot the Hirsch Alarm system keypad. Motorola Radio installs and Antenna, Troubleshooting all Mobile and Portable radio issues.

KBR METROLOGY: TEMPE AZ

Calibration Technician: (Feb 2018-July 2020)

Processed and calibrated Metrology equipment (Caliper, Micrometer, Gage Blocks, Multimeters,

Dial gauge,

INTEL CORPORATION, Chandler AZ

Engineering Technician (1997-2016)

Lead Equipment Technician for the Defect Metro Area: Responsibilities included performing.

Annual, daily, weekly, Monthly and Quarterly PMs. Troubleshooting all Defect metro equipment issues,

Writing a 7-step method on how the problem was solved. Laser Replacements and writing

BKMs (Best Known Methods on troubleshooting methods)

Lab Technician for the Chemical, Electrical and Dimensional Area:

Failure Analysis testing, Chemical Flux, Epoxy, Solider Testing, Electrical testing and

Package testing.

Data Admin: Supply Chain Sustainability Team: Approved all chemical Request for all the intel site locations. Researched and processed Material Safety Data Sheets for the US, EU, China, Malaysia, India and Vietnam for a globally harmonized system. Translated all foreign language data sheets into the database system to ensure the language accuracy. Created Tracking sheets and monthly progress reports.

Reviewed Federal Register (SNUR) Significant New Use Rule) Reports and Partnered with HVM materials team to ensure understanding of the risk with propriety ingredients in the database.

Accomplishments

Troubleshooting

The electrical structures in a test unit [package] were experiencing a short at the testing stage. I had to troubleshoot the structures and pin locations. I found that the unit had several structure flaws which validated that the unit had major design issues.

Developing an effective and time saving testing method

I created a BKM (Best Known Method) for testing flux and epoxy activation time and spread ability using a hot plate. This method helped Engineers to screen the material ahead of time to determine if the calculated settings would work in the production environment.

Solving Data Reporting Gaps

I led the quality assurance role for SDS's (Safety Data Sheets) to ensure specific gravity was captured. Trying to gather this information was a been a for the team, without this information, data reporting would be inaccurate and could lead to reporting issues. I conducted independent research on the regulatory expectations for specific gravity disclosure and used this information as part of my approach with suppliers to close the data gaps and improve data quality.

Education

Associate degree, Applied Science Micro Circuit Mask Design

Mesa Community College, Mesa, AZ

Digital Electronics Diploma

DeVry University, New Brunswick, NJ

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