Chanae Grant

Middletown, DE *****

adx7qw@r.postjobfree.com

+1-302-***-****

A passionate Mental Health Professional with years experience in working to improve well-being and mental health in communities. Client focused advocate continuously abreast of changing needs of clients, family, community and facilities. Excellent interpersonal and communication skills with a proven ability to develop effective working relations to establish key coalitions and strategic partnerships. Demonstrates capabilities in case management, treatment plan and development, and overseeing treatment facilities to support the mental health of clients. Experience launching programs to meet the needs of clients and contribute to solutions. Authorized to work in the US for any employer

Work Experience

Supervisor Integrated Care Management - Pediatrics Amerihealth Caritas of Delaware - Newark, DE

February 2023 to Present

Under the supervision of the Manager, Integrated Care Management (ICM), the Supervisor ICM is responsible for the daily oversight of Care Coordination teams providing clinical direction, organization, and monitoring of all care management services. Responsible for direct supervisory oversight of staff conducting care coordination, complex care management and other supportive functions. Assists in carrying out the plans and daily operations of the Care Coordination unit. Provides unit and departmental leadership. Ensures that staff receives appropriate orientation and training to organizational and departmental policies and procedures and ensures that staff have the clinical expertise to perform assigned duties. Works collaboratively with the Manager to prepare reports and conduct analysis of operations/services as required by departmental, corporate, and/or regulatory requirements. Participates in current process review and development of new and/or revised work processes, policies and procedures relating to Care Coordination responsibilities.; Clinical Care Coordinator

Amerihealth Caritas of Delaware - Newark, DE

March 2022 to February 2023

The Care Manager/Coordinator (RN/SW) assists members appropriate for care management and care coordination services in achieving their optimal level of health through self-management. ;The Care Manager/Coordinator (RN/SW) is responsible for engaging the member, member care giver and providers to assess plan and establish individual member goals. Will facilitate and coordinate care for the members while assuring quality and use of cost-effective resources. ;The position will function as a single point of contact and be an advocate for members in the care coordination program. In addition the Care Manager/ Coordinator will oversee these same care management activities within assigned practices to ensure the ACDE delivers high quality care management services in accordance with Plan, NCQA, Federal/State standards and requirements.

Resource Coordinator

Amerihealth Caritas of Delaware - Newark, DE

November 2021 to March 2022

The Resource Coordinator is responsible for supporting the daily operations of integrated care management and utilization management program interventions.; The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company.; The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources.; Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care. Mental Health Program Administrator I

State of Delaware - Wilmington, DE

April 2019 to November 2021

Serves as a liaison for client care between mental health provider contractors and the state of Delaware

• Evaluates and monitors Division of Prevention and Behavioral Health Services contractors for state compliancy

• Responsible for ensuring Delaware children have access to services that meet their individual needs

• Oversees the planning, development, and implementation of behavioral health services for children

• Prepares, negotiates, and executes contracts with community service providers to meet treatment plan goals

• Educates provider networks on best practices to positively impact clients Psychiatric Social Worker III

State of Delaware

October 2017 to April 2019

Accessed clients' needs and identified services and programs to meet client needs

Monitored staff to assure quality level of services in accordance to state procedures and policies

Established effective working relationships with professional and community services providers

Applied state and organizational policies and procedures for the development and evaluation of care plans

Conducted field visits for observation, to fulfill care plans, and access client needs Subject Matter Expert

State of Delaware

September 2017 to April 2019

Served on Task force to transition statewide record system as a Subject Matter Expert on Focus

Provided statewide training and technical support for the new FOCUS application

Worked with division leadership and system developers to address system issues and develop solutions to better assist staff concerns

Identified and researched system revisions and updated by compiling reports for system developers Adolescent Treatment Services Coordinator

State of Delaware

May 2015 to October 2017

Provided children, youth, and families with care coordination, resources, and clinical services

Empowered children, youth, and families to actively strive in their communities

Consistently monitored and evaluated client progress towards behavioral goals and treatment plans

Encouraged clients to participate in their service decisions and maintain effective working partnerships and coordinated services

Coordinated service and intervention to efficiently promote positive emotional and behavioral adjustments

Efficiently documented client information, treatment plan, and progress reports Case Manager

Psychotherapeutic Services Inc

February 2014 to May 2015

Served as a youth and family's advocate for coordinating services

Monitored processes to ensure compliance with court-ordered conditions

Expeditiously and accurately responded to crisis mental health and behavioral issues

Gathered information from families and service programs to develop effective treatment plans

Created concise court reports and assessments for judges and lawyers

Achieved Employee of the Month for providing excellent client advocacy Project Coordinator

Psychotherapeutic Children's Services

May 2013 to February 2015

Designed and implemented Success After Supervision Workshop

Created a workshop to expose court ordered supervised youths to future positive opportunities

Facilitated workshop to inform juvenile delinquents and their families of the expungement process Coordinated with community, universities, juvenile probation, and the military to provide resources and distribute information

Managed vendor invoices and budgets for program success Education

Masters of Science in Psychology - Child and Adolescent Development Capella University

Bachelors of Science in Psychology

Wilmington University

Certificate in Child Advocacy

Wilmington University

Skills

• Narrative Reporting

• Program Development

• Volunteer Advocate

• Contract Management

• Community Outreach

• Written and Verbal Communication

• Leadership

• Training and Presentation

• Strong Work Ethic

• Conflict Resolution

• Case Assessment

• Staff Training and Development

• Fieldwork Supervision

• Contract Development

• Client Relations

• Social Work

• Behavioral Health

• Project Coordination

• Case Management

• Vendor Management

• Mental Health Counseling

• Behavioral Therapy

• Program Management

• Crisis Intervention

• Recruiting

• Meeting Facilitation

• Contracts

• Administrative Experience

• Documentation review

• Insurance verification

• CPT coding

• Data collection

• EMR systems

• HIPAA

• Managed care

• Word processing

• Customer service

• Contracts

• Motivational interviewing

• Project management

• Statistical analysis

• Contracts

• Contract negotiation

• Management

• Quality assurance

• LMS

• Teaching

• Pediatrics

Certifications and Licenses

LBSW

January 2023 to January 2025

Assessments

Electronic health records: Best practices — Familiar May 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Teamwork: Interpersonal skills — Highly Proficient February 2021

Responding to challenging team situations at work

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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