Post Job Free

Resume

Sign in

Customer Service Mental Health

Location:
McMinnville, OR, 97128
Posted:
July 10, 2023

Contact this candidate

Resume:

Erik Rosebrough **** SW Maters Loop #***, Beaverton, Oregon 97078

503-***-**** adx7q6@r.postjobfree.com

Orientation

•Enthusiastic, creative, dependable, hard-working, self-motivated, and team-oriented person with 10 years experience in mental and developmental health disabilities, along with 3 years care-giving. Plus 15 years in business management.

•Client/employer relations, integrity, and respect are critical values to any businesses’ success.

•Bring values, along with the skills and experience outlined below, to your business.

Areas of Expertise:

Service Oriented

Management

Respectful

Creative

Non-Judgemental

Dedicated

Compassionate

Resourceful

Self-Motivated

Positive Attitude

Team Player

Empathetic

Relevant Experience:

Residential Supported Living Specialist: Tracking Behaviors through ISP, GER’S, Behavior Tracking, MAR’s and COMM logs. Work with housemates as a team. One on one supervision with housemates. Close and Arm Reach.

Residential Counselor: observed and assessed behavior. Ensured all residents are safe from harm to themselves and other(s). Manage, administer, order medications medication management and to ensure no side effects Assist with grocery shopping and other outings. Housework; cleaning cooking. Document in credible and Communications log. Take all residents to doctors, counseling and psychiatric appointments. Use of the MANDT and ASIST models. De-escalate all conflicts with others and themselves. Use of conflict resolution techniques.

Peer Support Worker: community health worker role as liaison between doctor and patient at medical appointments, special projects (participate in initial interviews with management/care providers/prospective clients, assist with handling contracts between agencies, sold clients’ home and coordinated moving/housing), manage client work load, submit case notes/progress notes, find and utilize community resources for clients, community inclusion, recreational activities, teach basic living skills.

Med Tech: Manage & Administer medications to residents in an Assisted Living Facility. Order medications, schedule appointments, alert charting, incident reports, wound care, insulin shots, blood pressure & temperature logging and assisting caregivers when needed.

Care-giving: In-home care. Cooking, cleaning, companion, budgeting/banking, transport clients, toileting, catheder care, bed pan, digital stimulation, wound care, grooming, hygiene, bathing, compression socks, change linens, getting dressed, assist in medication management/administration/reminders, escort

•Direct Support, Supported Living Specialist, Peer Advocacy & Community Supports (PACS) Specialist: Billing, Community inclusion, Hygiene, Toileting, Feeding, Transporting, Transferring, Billing and Independent Living. Experience with Autism, Cerebral Palsey, Mental Health, ADHD and other I/D and DD delays.

•Facilitator for Hearts and Minds, Healthcare support group, Men’s Support Group.

•Co-facilitator for Self-Management Recovery Training (SMART) group.

•Created, researched, developed and implemented training and orientation manuals, cash management policies, employee handbook, manager handbook, business plan, executive summary, menus, business cards, side work sheets, open/close/shift set-up sheets, and shift, daily, weekly, monthly, quarterly, and yearly reports.

•Completed payroll, and monthly P&L reports.

•Supervised, designated and assigned tasks for 3 to 15 employees to ensure customer service standards, employee productivity, and merchandising of all goods.

•Wrote training, orientation, and safety manuals as well as kept managers, supervisors, safety and liquor logs to coincide with existing company policies and procedures to ensure all employees in F&B were familiar with the Confederated Tribes.

•Interviewed, scheduled, trained, supervised and developed 3+ supervisors and up to 100 employees to ensure high expectations in customer and employee relations, as well as maximizing year over year profit.

•Worked and assisted Accounting, Payroll, Operations Director, Tribes Youth program, Banquet facilities, Lounge, Deli, Kitchen, Human Resources, and Security departments to ensure all facets of F&B were maximizing proficiency.

•Painting, Housekeeping, Janitorial, general maintenance, landscaping, gardening.

Employment History:s

Med Tech Rosewood Park 10/21to 12/21

Caregiver Family Resource in-home care 8/21 to 10/21

In-Home Caregiver Dolores J Espe 09/18 to/04/21

Supported Living Specialist Renew Consulting 01/19 to 03/19

Supported Living Specialist David MacNamera LLC 07/18 to 12/18

Residential Counselor Sequoia, Aloha, OR 09/17 to 02/18

Direct Support Worker P.E.A.C.E Springfield, OR 12/14 to 05/17

Volunteer/Facilitator NAMI Aloha, OR 02/11 to 02/14

Volunteer Experience

Cub Scouts Cub Master 2008

Head Start Fundraising Chairman 2007 to 2008

NAMI Facilitator, Development Committee, Advocate/mentor, Re-entry Council Liaison 2011 to 2013

Education and Trainings

Community Health Worker Program Lane Community College: Eugene, OR

Psychology University of Phoenix : Tigard, OR

MANDT Training Sequoia Mental Health Aloha, OR

PACS Training National Alliance on Mental Illness: Aloha, OR

ASIST Training Washington County Hillsboro, OR

Connections Certification National Alliance on Mental Illness: Aloha, OR

Multiple fully Disabled Training’s State of Oregon Tigard. OR

OIS Renew Consulting Lincoln City

MARS SQM, Renew Aloha, Lincoln City

Several other certifications through different agencies

References

Melissa Nielson Medical Transport 503-***-****

Franny Patient Care Coordinator 503-***-****



Contact this candidate