Customer Service Account Manager

Carla Eisel 541-***-****

************@*******.***

Leverage experience as a prior business owner to execute all aspects of bookkeeping. Build collaborative relationships through consistently following through and leveraging deep product knowledge. Reliable team player dedicated to supporting teams in a remote business environment.

Core Competencies

Customer Service

Strong Communication

10 Key Proficiency

Data Analysis

Collections

Accounts Payable

Accounts Receivables

Business Development

Business Owner

Property Management

Account Reconciliation

Retail Clerk

Bookkeeping

Data Entry

Negotiations

Purchasing

Customer Retention

Data Entry

Sales

Sales Calls

Computer Proficiency

QuickBook Pro

NetSuite

Suitecrm

Adobe Illustrator

Photoshop

MS Office

Salesforce

Windows

CRM

Professional Experience

Account Manager September 2019 to July 2022 - Remote

Public Safety Center Eugene Oregon

●Manage 850 buyer relationships, including police, fire department, and military across the United States, promoting 70,000 products and services

●Develop a strategic sales approach based on department size, budget, and current equipment, attracting in new prospects and referrals

●Write proposals in response to requests and initial prospecting, creating quotes, collections and submitting bids.

●Analyze and create performance reports, identifying the potential to offer new products and services or areas to improve customer service, ensuring retention.

ACCOUNT MANAGER June 2007 to March 2012

September 2016 to September 2019

Chief Supply Eugene Oregon – Out of Business

●Managed over 900 accounts, expanding customer base by 60% monthly budgets

●Forged a strong network, consistently building a pipeline of potential new sales

●Negotiated with customer, aligning products and clients budgets.

Account Manager April 2012 to April 2016

Health and Safety Institute Eugene OR

●Managed 350 clients accounts, using Salesforce CRM, ensuring customers’ needs were met seamlessly

●Conducted 60 presentations monthly regarding existing EMS, Fire, OSHA, and emergency continuing career training materials, identifying value and ease of use

●Delivered 100 sales calls per day, exceeding regional sales quota through employing solution sales techniques

EducationBachelor of Science (BS), Northwest Christian University

Associate of Applied Science (AAS), Pioneer Pacific College

OIT – Accounting courses

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