Business Development Customer Service

Bianca De la Cruz

**** ******** ****#***** ******* Tx. 77077

adx7ph@r.postjobfree.com 832-***-****

Objective

Seeking a permanent, challenging position with company where I may apply my knowledge in various duties, as well as learn new skills to accomplish tasks. Professional Experience

Rockstar Capital Management October 23, 2019 to

Current

Property Manger

• Tracking leads and neglected leads

• Overseeing, scheduling, and training staff

• Variances/ budgeting reports

• Move ins, move outs, and all scheduled transfers

• Ordering material/ scheduling vendors for make ready

• Rental increases for renewals/ resident retention

• Leasing and tour potential prospects

Stonelegacy Group LLC June 19, 2017 to October 18, 2018

Assisting/Acting Manager Houston TX.

! Tracking leasing staff on client list follow ups

! Planning property events

! Collecting and closing books under 1%

! Property closeouts (financials)

! Marketing/social media advertising

! Budgeting petty cash/check request

! Tracking & entering invoices

! Scheduling all make ready preparation

! Attending monthly manager meetings

Adara Communities September 2, 2016 to June15,

2017

Assisting Manager Houston Tx

! Collect, post and deposit rental payments

! In charge of some budgeting, maintenance, and grounds keeping

! Greeted guests and provided information about community by giving tours to promote amenities

! Assisted management with high priority projects, receptionist duties, files organization, research and business development

! Property touring with prospects

! Quick turns for student living

! Tracking and grading leasing using leasewalk

Bianca De la Cruz

1950 Eldridge Pkwy#14107 Houston Tx. 77077

adx7ph@r.postjobfree.com 832-***-****

J. Allen Management. March 14, 2016 to August 26, 2016 Houston Housing Authority. Houston Tx.

! Annual Recertification

! Interims (household changes)

! Community service input

! Invoices (payables)

! Inventory ordering

! Weekly management reports using Elite Housing software.

! Housekeeping Inspections (3-6 months)

Oldham Goodwin Group, LLC. September 12, 2013 to October 16, 2015 Assisting Manager Bryan/College Station Houston

• Tour apartment homes to prospective residents

• Follow up with prospective residents

• Coordinate with the Maintenance Supervisor for make ready's, turnovers and work orders m

• Assist and coordinate with the Property Manager regarding vendors and projects

• Collect, post and deposit rental payments

• Respond to tenant concerns and questions; work orders, incident reports, etc

• Knowledgeable and have understanding of Fair Housing compliance

• Assistant to the leasing director, guiding and overseeing our leasing team to maximize results.

• Specialization in renewals, new leases, and customer service

• In charge of some budgeting, maintenance, and grounds keeping

• Maintaining 96 percent of occupancy and less than 5 delinquency percent per company’s guideline

Gatesco. Inc. April 27, 2009 to September 10, 2013 Assisting Manager Rosenberg, TX

• Assisted management with high priority projects, receptionist duties, files organization, research and business development

• Created letters, memos, emails, and ads using Microsoft software

• Gave rental receipts and copies of lease agreements for residents

• Handled service repair requests and concerns from residents

• Greeted guests and provided information about community by giving tours to promote amenities and features of rental listings

• Attended training meeting and sales workshops resulting in better knowledge and usage of marketing tools

• Contacted and followed up with future prospects to obtain listing appointments

• Process leases and processed applications through Real Page Inc.

• Conducted detailed move-in and move-out inspections for properties

• Created ads for rental vacancies in newspapers, websites, and rental publications

• Obtained monthly goals of resulting in a 94 percentage occupancy and renewal of 50 percent or higher success rate

• Assisted all Spanish speaking residents and translated all documents from English to Spanish.

• Investigate resident complaints, and violations following management protocol Bianca De la Cruz

1950 Eldridge Pkwy#14107 Houston Tx. 77077

adx7ph@r.postjobfree.com 832-***-****

• Processed Pasadena and Baytown Housing Departments vouchers. Scheduled appointment with the Housing Department to inspect unit Certifications

• Power Leasing Certificate June 24,2009

• Possess certifications of Achievement in Grace Hill Courses

• AC for Managers Certificate May 13,2011

Skills

• Adaptable to new Technology

• Knowledgeable with AMSI

• Proficient in YARDI

• Microsoft Office proficiency

• Excellent problem solving skills

• Operate all major office equipment

Contact this candidate