Quality Assurance Customer Service
Resume:
Nichole Chea
Westminster, CO
adx7p7@r.postjobfree.com
http://linkedin.com/in/nichole-gallardo
Sr. Supply Buyer
25+ years of supply chain and logistics experience. Leader in customer service with advanced knowledge of ERP systems (SAP) and forward-thinking leadership skills. Passionate about being part of a world class team promoting and exceeding company expectations by securing strong supplier relationships, negotiating best in class pricing, while meeting and exceeding on-time delivery to the customer base.
Strengths include:
•Supplier Management
•Process Development
•ERP systems
•Leadership Skills
•Operational Planning
•Global Sourcing
Career Highlights and Achievements
Suncor 2023-2023
Sr. Supply Buyer
•Responsible for purchase order placement, on-time delivery reporting, quality assurance, and supplier relations.
•Responsible for SAP material master maintenance as required for supply buying improvements.
•Successful coordination of kit builds from NPI supply planning through MMO product deliveries and shipments.
•Daily product production meetings for on time deliveries
•Status on delivery timelines per suppliers (Monday-Friday)
Zimmer Biomet Spine, Broomfield, CO 2015-2022
Strategic Global Sourcing
•Initiated NPI process flows that enhanced communication and improved relations between key members of Distribution Center, End of Line Processing Center, Supplier Quality, Manufacturing engineering, and Demand planning.
•Coordinated and lead supplier communications relaying to product development and quality assurance, especially as launch dates moved in closer. Assisted in immediate communication and escalation if required.
•Coordinated weekly NPI meetings designed to enhance communication of any pending or unforeseen issues.
•Team Lead of Employee Betterment functions, i.e. Team Elevation, promoting positive corporate culture and morale within the business.
•Project Asclepius- Coordination of re-kitting excess and obsolete material due to be rationalized and scrapped in an effort to donate to Africa. This includes organizing volunteer hours, tracking of material, and ensuring up to 5 years replenishment inventory is available. Excess and obsolete products currently equal almost 4 million dollars. Not all will be used for donation purposes. Final dollar value isn’t identified
Sr. Supply Buyer-Zimmer Biomet 2011-2015
•Responsible for purchase order placement, on-time delivery reporting, quality assurance, and supplier relations.
•Responsible for SAP material master maintenance as required for supply buying improvements.
•Successful coordination of kit builds from NPI supply planning through MMO product deliveries and shipments.
•Project management of backorder reporting resulting in significant backorder reduction on key brands,
•Responsible for New Product Introduction (NPI) of five major product launches. Activities included:
•Creatingan NPI tracker tool that allowed for real time PO status updates and overall project management of key areas: i.e. supplier quality, production design releases, updated drawing releases, required PO updates, PPAP requirements and design transfer.
•Coordinated a Bi-weekly Kit Build Consensus meeting with our End of Line facility to proactively plan an upcoming kit build which assisted in improving the accuracy of kit build plans.
•Successfully managed coordination of Vital Instrument and Implant kits for key Alpha surgeons at a time when there wasn’t an NPI process. This involved manually verifying PO deliveries, quality issues and systematic delays/issues.
SMA America, Denver, CO 2013-2015
•Teamed with Commodity Management to identify successful global sourcing strategies, ensuring best in class pricing, optimizing product lead times, and delivering top quality for customers
•Conducted reviews of supplier performance reviews, measuring pricing, on-time delivery, and quality.
•Conducted reviews of supplier performance reviews, measuring pricing, on-time delivery, and quality.
•Supplier selection including RFQ, quality, first article process and material management systems.
•Established solid, successful supplier relations.
•Lead new supplier set up which included transfers of materials, establishing inventory levels and seamless transition to existing customer base.
•Developed transition plan and managed a successful implementation of IT Teamcenter system upgrade ensuring limited disruption of day to day activities needed for order fulfillment and new product introduction.
Avaya Communications 2004-2011
Product Support Manager
•New product introduction management ensuring SAP material master set up and readiness.
•Managed global sourcing consistencies.
•Lifecycle management minimizing inventory carrying.
•Maintained SAP material maste r.
Additional Relevant Experience
(LEAD)Team Elevation- Designed to enhance moral/motivation in efforts to increase productivity
Procurement Academy – Zimmer Biomet, Broomfield
Employee Committee, VP - SMA America, Denver
SAP Employee Training - Avaya Communications, Westminster, Zimmer Biomet, Westminster
Education
Master of Science/Administration of Justice and Security M.B.A - University of Phoenix
Bachelor of Arts, Social Issues Human Resource Management - Metropolitan State University
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