LAKESHA GHOSTON

Dedicated customer service manager with 10+ years in the customer service industry

excelling in establishing excellent working relationships with customers, employees, vendors and contractors.

Bossier City, LA 71112

adx7ol@r.postjobfree.com

318-***-****

Friendly and committed to providing high-quality service. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Authorized to work in the US for any employer

Work Experience

Store Manager

Family Dollar - Shreveport, LA

June 2021 to December 2022

• Recruiting, training, supervising and appraising staff

• Managing budgets

• Maintaining statistical and financial records

• Dealing with customer queries and complaints

• Overseeing pricing and stock control

• Maximising profitability and setting/meeting sales targets, including motivating staff to do so

• Ensuring compliance with health and safety legislation

• Preparing promotional materials and displays

• Liaising with head office.

Kitchen Cook

Pilot Flying J - Haughton, LA

August 2020 to May 2021

• Prepare, cook, and assemble various food and beverage items

• Anticipate production levels to provide fresh food and maintain sufficient product quantities; prepare the proper amount of food necessary for meetings or events as determined by Café General Manager

• Ensure products are available and fresh; uphold food safety standards

• Set up and break down work station or catering events; maintain an organized and clean work area

• Ensure quality service is delivered to every guest

• Provide guest assistance with self-checkout procedures

• Clean, sanitize, and organize café, kitchen, and all storage areas; contribute to the safety, maintenance, and cleaning of meeting rooms or conference areas

• Maintain a safe work environment for guests and team members

• Apprise supervisor of work activities and disruptions (i.e., product availability, equipment malfunctions, working conditions)

• Ensure all activities are in compliance with rules, regulations, policies, and procedure

• Complete other duties as assigned

Table Games Dealer

Diamond Jacks Casino - Bossier City, LA

December 2018 to April 2020

• Overseeing all gaming functions for the assigned table.

• Receiving and managing casino chips.

• Shuffling cards by hand or via the automated shuffle machine.

• Greeting customers and distributing cash chips.

• Announcing the start of the round and taking bets.

• Announcing the closing of the betting round.

• Distributing player cards.

• Playing house hands, spinning the roulette wheel, and throwing the dice.

• Determining winners and distributing winning chips.

• Preventing cheating at the table and reporting irresponsible behavior. Assistant Manager

Circle K

May 2017 to May 2018

• Assisting the general manager in organizing, planning and implementing strategy

• Coordinating day-to-day operations

• Ensuring that company guidelines are followed

• Ensuring that goals and objectives are met

• Maintaining a safe and clean work environment

• Providing training to employees

• Delegating tasks to employees

• Supervising, leading and motivating employees

• Reporting any problems or accidents to senior management

• Filling in for senior management in case of their absence

• Working with clients

• Monitoring customer and client satisfaction

• Managing customer complaints and resolving their issues

• Assisting with procurement of inventory and supplies

• Supporting the general manager as needed

Education

High school diploma

Skills

• *Communication *Teamwork *Patience *Active Listening *Problem Solving *Leadership *Time Management *Self Management

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