CHERYL D. PISAPIA-DUBOSE

630-***-****

adx7of@r.postjobfree.com

OPERATIONAL STRATEGIST

Consistently identify and capture new business opportunities to increase market share.

EXECUTIVE-LEVEL VP / SVP / DIRECTOR

Operations / Sales within Finance Industry

Closed 73K loans (valued at $17B) within 24-hour turntime and an error rate of less than .00001% (2016).

Integral in the development of the Day 1 Certainty with Underwriters program for FNMA. Engaged with third party vendors to expedite Verification of Deposits, employment, credit history, and property appraisals; substantially decreased turntime, increased file accuracy, and mitigated risk (2015).

Active participant in the Artificial Intelligence pilot program (FICO score) for FNMA and FHLMC.

Consistently maintain high employee retention rates throughout career, due to exceptional management/leadership style.

Drive productivity, capacity, market share, and revenue gains through employee performance; identify, train, and prepare staff for promotions to facilitate career progression. Expertly integrate sales and operations through due diligence and collaboration.

Strategic Business Planning

Leadership & Management

Cost Containment

Credit Risk Mitigation

Regulatory Compliance

Analytics

Secondary Markets

Warehouse Lending

AML & BSA Guidelines

Operations

Underwriting

Sales

Quality Control

Market Share Expansion

Staff Training & Development

Process Improvements

Mortgage Expertise

Policies/Procedures/SOPs

Due Diligence

CAREER OVERVIEW

INLAND HOME MORTGAGE March 2019 – Present

VP Mortgage Operations

Day-to-day operations of Mortgage Lending to includes Sales, Marketing, HR, Operations Underwriting, Processing, Investor Relations, Post-Closing Audits, QC and Fraud Prevention.

STRATEGY/OPERATIONS/RISK MITIGATION Oct. 2017 – March 2019

Self Employed

Review of business operations develop strategies to facilitate sales growth and submit recommendations for process improvements. Evaluated policies/procedures, underwriting, sales, compliance, pre-funding and post-closing, audit, risk management, and quality control standards. Educated staff on various industry tools to mitigate credit risk and increase file quality.

GUARANTEED RATE, INC., Chicago, IL Sept. 2012 - Sept. 2017

A Top 10 National Lender and one of the most trusted mortgage providers in the US. 3,500 employees across 223 offices nationwide, serving more than 500K customers.

• Grew sales and capacity from $8B to $23B in 5 years; accomplished through strong leadership, operational improvements, staff training/development, and facilitating the collaboration between Sales, Underwriting & Operations departments.

• Achieved and maintained 99.9% employee retention rate.

EVP of Credit Risk (Oct. 2016-Sept. 2017)

Promoted to concurrently manage all aspects of sales growth, operational strategies, underwriting, and credit risk, as well as development/launch of corporate subsidiary.

• Credit Risk Advisory Board, Executive Team Leader. Conducted Executive Board meetings to evaluate new programs, identify new business opportunities, analyze fraud trends, develop policies/procedures, and improve processes to mitigate risk.

CHERYL D. PISAPIA-DUBOSE Page 2

• Integral in the creation and launch of Guaranteed Rate Affinity subsidiary, a joint venture between Guaranteed Rate and Realogy Holdings (a global leader in residential real estate franchises). Duplicated and implemented operating platform within 150 days; traveled throughout the US to integrate and retain 1,000 Realogy staff (Jan.-Oct. 2017).

SVP of Underwriting (Jan. 2014-Oct. 2016)

Promoted to improve performance and capacity of Underwriting department and increase delivery of salable loans on the Secondary Market. Underwrote 55K+ Conventional, FHA, VA, Jumbo, USDA, and community lending loans annually, valued at $14B. Accountable for Operations, QC, Audit, SARs, Compliance, Fraud Prevention, and End Investor Relationships (FNMA, FHLMC, FHA, VA, Chase, Wells Fargo, and Freedom). Managed, trained, and evaluated 150 Underwriters and 16 management staff.

• Grew department from 100 Underwriters (employees/subcontractors) to 150 Underwriters, 7 Regional, 2 Divisional, and 7 Team Leads.

• Exceptional ability to identify and develop key talent; facilitated career progression of 35 staff.

• Integral in the development of the Day 1 Certainty with Underwriters program for FNMA. Member of Testing Group to create implementation process of collateral tool to achieve additional waivers. Engaged with third party vendors to expedite Verification of Deposits, employment, credit history, and property appraisals; substantially decreased turntime, increased file accuracy, and mitigated risk. Subsequently led the implementation of the Day 1 Certainty program within Guaranteed Rate system (2015).

• Restructured Underwriting department and SOPs; decreased underwriting turntime from 9 days to 24 hours (within first 60 days). Created and implemented Weekend Warrior incentive program; identified and selected top performers to work on a remote basis to expedite file processing backlog and meet 24-hour turn time deadlines.

• Implemented the 3 Cs (Capacity, Communication, and Consistency) strategy to improve communication between Operations, Underwriting, and Sales staff.

• Maintained 95% approval rate for loans; achieved through accurate pre-funding audit process.

Director of Mortgage Fraud Prevention/GSE Post-Closing QC (Sept. 2012-Jan. 2014)

Recruited to streamline policies/procedures to ensure compliance with the Bank Secrecy Act and Anti-Money-Laundering regulations. Developed and/or reorganized Fraud Prevention, Pre-Funding and Post-Closing Audit SOPs to reduce overall risk exposure and improve loan file quality. Extensive interaction with FNMA/FHLMC; generated and submitted required SARs. Oversaw staff of 30 across multiple disciplines.

• Fraud Prevention. Reorganized department developed policies/procedures, defined credit risk parameters, created reporting system for Executive Board, improved file turntime, and recruited, hired, and trained 6 new staff. Conducted up to 600 fraud and pre-funding audits per month (2012-2014).

• Pre-Funding Audits. Increased capacity and decreased turntime for file processing/fraud audits from 72 hours to 24; ensured compliance with FNMA and FHLMC requirements. Collaborated with sales team and focused on front-end processes to improve file quality and mitigate credit risk.

• Post-Closing Audits. Served on Advisory Board; trained staff and implemented new processes for thorough post-closing audits to comply with FNMA, FHLMC, FHA, and VA guidelines.

HINSDALE BANK & TRUST, Hinsdale, IL 2005 - 2012

Community bank with 13 branches in IL; $2.17B in assets.

Vice President Warehouse Lending (2008-2012)

Provided up to $200K lines of credit to mortgage bankers for purchase/service/sale of FNMA, FHLMC, FHA, VA, Jumbo, GMAC, and Wells Fargo loans. Collaborated with Commercial Credit Lending Manager to create new business opportunities for mortgage bankers. Assessed credit risk and criteria for operations and assets, analyzed P&L, and presented recommendations to Board for approval/denial. Extensive interaction with internal stakeholders across multiple divisions. Accountable for Underwriting Closing, Processing, Quality Control, Inside Sales & Compliance, Pricing, Borrowing Base Management, and Collateral Review. Managed budget, accounting, HR, and payroll for the Warehouse and Mortgage Lending Department. Oversaw 7 Business Analysts, Collateral Specialists, and Document/Credit Processing staff.

• Integral in operational expansion from 8 mortgage banking organizations to 12 throughout the Chicago area and Midwest.

CHERYL D. PISAPIA-DUBOSE Page 3

• Guest Speaker, Illinois Mortgage Banking Association Conference. Topic: Warehouse Lending Process and Credit Lines (2009).

CAREER OVERVIEW PRIOR TO 2009

WOODFIELD PLANNING CORP., Rolling Meadows, IL

Full-service mortgage provider of fixed/adjustable rate, buy down, and annual and monthly ARMs, serving real estate professionals, builders, and individual homebuyers in IL, WI, IN, and FL.

Regional Underwriter / Consultant

Accountable for underwriting quality file for eventual sale on the Secondary Market to investors.

NATIONAL CITY MORTGAGE (formerly AccuBanc Mortgage), Schaumburg, IL

Subsidiary of National City Corporation, providing commercial and retail banking, mortgage financing/servicing, consumer finance and asset management services.

Regional Operations Manager for the Midwest and East Coast

Managed all aspects of Operations, to include QC, Compliance, Agency Audits, Underwriting, Customer Service, Closing & Processing for the Midwest Division.

CONTINUING EDUCATION

Industry Training:

AML

Bank Secrecy Act

Fraud Prevention

Good Faith

PROFESSIONAL AFFILIATIONS / COMMUNITY SERVICE

-Mortgage Bankers Association, past member

-Illinois Mortgage Bankers Association Chapter, past member

-Guaranteed Rate Foundation; volunteer. Food drives and various charitable events within the community.

-Guaranteed Rate Foundation Board, invited to serve as Board Member

PUBLIC SPEAKING

-Mortgage Bankers Association, Guest Speaker - Mortgage Industry SME (5 times)

-Mortgage Professional Association, Guest Speaker - Mortgage Industry SME (2 times)

COMPUTER SKILLS

Excel, Word, PowerPoint, and Encompass

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