Customer Service Support
Resume:
JODI A
DAWSON
***********@*****.***
Poughkeepsie, NY 12601
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
PROFESSIONAL SUMMARY
Unit Secretary
Willcare LHC - Scheduler Specialist
Newburgh, NY • 08/2021 - Current
WORK HISTORY
Reviewing insurance documents, reviewing patient
paperwork, handling patient discharges
•
• Registering patients into specific programs
• Answering phones and recording messages
• Managing and coordinating fill-ins 2
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
•
Generated department orders and accompanying
documentation.
•
Optimized organizational processes by effectively
managing crew schedules while adhering to contractual restrictions.
•
Answered phone calls and answered questions from
potential customers.
•
Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
•
Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
•
• Supervised PT/OT Nursing clinicians in the field
• Provided billing verification
• Assigned assignments to field clinicians
SKILLS
Computer software skills
with Okta, Microsoft Word,
Excel
•
• Customer service support
Scheduling/Coordination
management
•
• Mentorship program
Supervisor over field staff
HHA/CNA/RN/LPN/Physical
Therapy/Occupational
Therapy/Sales license
Homecare Agency/
Certified home care
agency/Retail
•
1984
Queensborough Community
College
1983
Graduate
EDUCATION
Premier Home Healthcare - Staffing Coordinator &
Regional Mentor
03/1997 - 01/2021
Jacobi Medical Center - Patient administrative Secretary 02/1984 - 06/1996
Interacting with contract clients and client families to ensure quality care and client satisfaction in accordance with HIPAA requirements
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Receiving grievances and complaints from clients and contract personnel
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Processing all associated documentation/forms and
distributing them to applicable parties
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Training newly hired staffing coordinators from various locations as well as traveling to different offices as necessary
•
• Processing payroll/insurances, client intake
Prepare work schedules and enforce compliance with company and state labor requirements
•
Create daily staffing reports, monitor employee
performance and submit weekly reports to management
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Assisted the HR department with hiring training and onboarding new employees
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• Updated Authorization and Processing field staff Payroll
• HHA Exchange
• Performed research to collect and record industry data. Routed business correspondence, documents, and
messages to correct departments and staff members.
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Conducted research to assist with routine tasks and special projects.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Contact this candidate