Melissa Rodriguez

Customer service professional

Santa Rosa, CA 95403

adx7nb@r.postjobfree.com

+1-707-***-****

My overall objective is to work efficiently in a fast paced environment, and constantly work towards strengthening and expanding all of my job skills. To be a part of a team, learning and growing from each of my co-workers.

Work Experience

Manager

Jenny’s Cleaning Company - Santa Rosa, CA

May 2016 to Present

Manage staff in their day to day duties. Train custodial staff. Create schedules, daily duties and procedures for custodial staff. Inventory management. Payroll. Evaluate staff. Director of Operations

Meal Prep Fresh - Windsor, CA

June 2018 to May 2022

Direct and oversee all aspects of food and beverage planning; and service, with duties to include menu planning and cost, preparation and presentation of food and drinks, and adherence to quality and safety standards. Plans, coordinates, and oversees special events. Slot Supervisor

River Rock Casino - Geyserville, CA

September 2008 to May 2015

Train, supervise, schedule, and evaluate slot department workers, including change runners and slot technicians. Reset slot machines after payoffs. Answer patrons' questions about gaming machine functions and payouts. Record the specifics of malfunctioning machines and document malfunctions needing repair.

Answer patrons' questions about gaming machine functions and payouts.

• Respond to customer inquiries

• Cash handling

• Verification of jackpots, all pays, and attendant banks

• Check signing

• Media photography

• Press release reports

• Create schedules

• Evaluate staff

• Data entry

• Create Annual coin in/coin out reports

• Monitor and log occupancy levels

• Create nightly shift reports

• Attend safety management meetings independent of slot department then report back to slot director

• Coordinate and oversee the work of slot department workers, including change runners and slot technicians.

• Supervise service workers.

• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.

• Communicate with management or other staff to resolve problems

• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.

• Enforce rules or regulations.

• Communicate with management or other staff to resolve problems. Casino Cage Cashier

River Rock Casino - Geyserville, CA

July 2004 to September 2008

• Create and record W2-G and MTL transactions.

• Cash handling $75K+

• Accurately balance assigned bank

• Responsible for reviewing all Title 31 documentation in assigned area, monitors all cash movement and reports all suspicious activity to Title 31/Credit Department immediately.

• Cashes cash tickets, coupons, chips and gaming tokens into money for guests, in a courteous, timely manner.

• Inform and assist external guest with current promotions, game location kiosk, and how to upload credits to slot machines.

• Distribute the correct amount of chips from the printout that pit supervisors provide for fills for the blackjack and poker tables.

• Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards

• Data entry

• 10 key

• Cooperation with California state gaming regulations Merchandiser and Parts Cashier

Kragens auto parts - Rohnert Park, CA

June 2003 to July 2004

Stocking. Picking pulling orders. Shipping and receiving. Knowledgeable about parts and products. Create commercial accounts. Balance register. Cash handling. In bound and out bound calling to customers and vendors and manufacturers.

Education

Some college in General Studies

Santa Rosa Junior College - Mendocino, CA

August 2022 to Present

Skills

• 10 key typing (10+ years)

• Customer service (10+ years)

• Cash handling (10+ years)

• Problem solving (8 years)

• Management (8 years)

• Staff training (8 years)

• Schedule management (8 years)

• Budgeting (5 years)

• Inventory control (5 years)

• Order picker (7 years)

• Delivery driver experience (5 years)

• Payroll management (5 years)

• Tax forms W2G & 1042s (10+ years)

• Monetary transaction tracking (10+ years)

• Menu Planning

• Profit & Loss

• Office Management

• Recruiting

• Typing 60 wpm (10+ years)

• Stocking (4 years)

• Shipping & receiving (3 years)

• Packaging (6 years)

Languages

• English - Fluent

• Spanish - Intermediate

Certifications and Licenses

Title 31

July 2004 to May 2015

Gaming Title 31 training is an anti-money laundering training program for casino staff mandatory to be certified while holding a gaming lic

TIPS

July 2004 to May 2015

Sexual harassment prevention

July 2004 to May 2015

Assessments

Work style: Reliability — Proficient

June 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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