Gloria Robinson-Marsh adx7m4@r.postjobfree.com 704-***-****

Work Experience

Family Services Specialist III

City of Virginia Beach - Virginia Beach, VA

July 2022 to February 2023

Social worker to provide family service treatment to difficult cases that require a high level of family service skills to accomplish resolution or dissolution of presenting problems.

On-call assistance for 24-hour phone lines and receives reports of incidents pertaining to the abuse of the elderly and disabled persons; and assesses such incidents and determines if immediate responses are warranted.

Assists clients by arranging placement in safe and desired settings such as local community resource agencies, board and care agencies, or hotels.

Initiates and coordinates in-home care services, such as medical, mental health, and nursing services in order to provide basic needs and protection for clients as appropriate.

Social Worker III- CPS/APS

VANGUARD PROFESSIONAL STAFFING - Wilson, NC

August 2021 to November 2021

Investigates abuse, neglect and financial exploitation for clients by responding to referrals, interviewing clients and collateral contacts, analyzing collected information to determine if criminal actions have occurred, preparing investigative reports, and submitting recommendations to supervisors.

Develops service plans by assessing clients’ needs and initiating services to maintain client independence and self-sufficiency.

Responds to 24-hour phone lines and receives reports of incidents pertaining to the abuse of the elderly and disabled persons; and assesses such incidents and determines if immediate responses are warranted. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Analyze information obtained and make appropriate determination and resolution.

Assists clients by arranging placement in safe and desired settings such as local community resource agencies, board and care agencies, or hotels.

Initiates and coordinates in-home care services, such as medical, mental health, and nursing services in order to provide basic needs and protection for clients as appropriate.

Used customized computer applications to completely document all services provided to clients.

Communicates and collaborates with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators.

Juvenile Court Counselor

NC Department of Public Safety - Monroe, NC

February 2020 to September 2020

Providing case management services, counseling, and supervision of adjudicated or delinquent juveniles, to assure compliance with court ordered dispositions. Complete the assessment of juveniles and family needs to develop and implement plans for treatment and complying with court orders; monitoring juvenile and family progress through home visits, residential placement, or Youth Development Center, office, and school visits, and contact with other human service agencies providing services to the family to assist with transitional and post-release supervision and support services that may be needed to facilitate community re-entry and continuing treatment needs.

Sr. Social Worker (Child Protective Service)

Forsyth County - Winston-Salem, NC

June 2018 to December 2018

Assessing and evaluating the family's strengths and needs; Identifying safety factors and the appropriate safety response; Assessing the child's safety and developing safety response plans with the parent/ caretaker to include identifying interventions; Initiating court intervention to ensure child's safety, if needed; Providing ongoing assessment/evaluation of the family toward its goals; Maintaining required contacts with the child, parents, and other collateral contacts; Completing documentation in a timely manner based on county, state, and federal requirements to ensure appropriate service provision to children and families; Documenting all interactions and maintaining this documentation in the case record; Completing and submitting documentation to supervisor at established timeframes; Collaborating with the family to ensure safety, wellbeing, and permanency of children; Collaborating and consulting with team members, community agencies, and service providers as appropriate; Completing all documentation related to initial legal and court proceedings.

Social Worker III(Adult Protective Services) Temporary Assignment

Vanguard Professional Service(Wilson County Department of Social Services) - Wilson, NC March 2018 to June 2018

Investigates abuse, neglect and financial exploitation for clients by responding to referrals, interviewing clients and collateral contacts, analyzing collected information to determine if criminal actions have occurred, preparing investigative reports, and submitting recommendations to supervisors.

Develops service plans by assessing clients’ needs and initiating services to maintain client independence and self-sufficiency.

Responds to 24-hour phone lines and receives reports of incidents pertaining to the abuse of the elderly and disabled persons; and assesses such incidents and determines if immediate responses are warranted. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Analyze information obtained and make appropriate determination and resolution.

Worked under varying conditions where priorities may change in responses to changes.

Assists clients by arranging placement in safe and desired settings such as local community resource agencies, board and care agencies, or hotels.

Initiates and coordinates in-home care services, such as medical, mental health, and nursing services in order to provide basic needs and protection for clients as appropriate.

Used customized computer applications to completely document all services provided to clients.

Communicates and collaborates with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators. Participates in service planning, including collaborating with adults, families and multi-disciplinary resources.

Family Service Worker II(Adult Protective Services)

Prince William County Department of Social Services - Woodbridge, VA

February 2017 to March 2018

Investigates abuse, neglect and financial exploitation for clients by responding to referrals, interviewing clients and collateral contacts, analyzing collected information to determine if criminal actions have occurred, preparing investigative reports, and submitting recommendations to supervisors.

Develops service plans by assessing clients’ needs and initiating services to maintain client independence and self-sufficiency.

Responds to 24-hour phone lines and receives reports of incidents pertaining to the abuse of the elderly and disabled persons; and assesses such incidents and determines if immediate responses are warranted. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Analyze information obtained and make appropriate determination and resolution.

Worked under varying conditions where priorities may change in responses to changes.

Assists clients by arranging placement in safe and desired settings such as local community resource agencies, board and care agencies, or hotels.

Initiates and coordinates in-home care services, such as medical, mental health, and nursing services in order to provide basic needs and protection for clients as appropriate.

Used customized computer applications to completely document all services provided to clients.

Communicates and collaborates with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators. Participates in service planning, including collaborating with adults, families and multi-disciplinary resources.

Completed Medicaid and Medicaid Waivers Assessments for long term care assistance.

Human Service Specialist I(SNAP/TANF)

Mecklenburg County Department of Social Service - Charlotte, NC

March 2016 to September 2016

Performs eligibility intake services in multiple social services programs(SNAP & Medicaid) in order to provide customer service over the phone and/or face-to-face. Responsible for interviewing customers, reviewing initial cases, conducting follow-up activities, completing basic actions to issue benefits, and/ or updating information. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information.

Evening Supervisor Textbooks

University of North Carolina at Chapel Hill - Chapel Hill, NC June 2014 to January 2015

Supervisor of temporary employees hired(college students) to pull on-line order fulfillment in textbook department at University. Call Center/Answering of multi-line telephone to serve customers by providing product and service information and resolving product and service issues. SAP and Beacon updates to ensure correct entry of hours worked and paid. Manager of cashiers and stokers to ensure orders are pulled correctly packed, correct postage added and shipped timely to correct address. Entering of data on Excel worksheet to update prices and print additional orders to be filled by employees. Usage of Microsoft word to compose email and correspondence to reply to request. Responsible for opening and closing of store based upon need.

Social Worker III(Adult Protective Services)

Chatham County Department of Social Services - Pittsboro, NC

November 2012 to June 2013

Investigates abuse, neglect and financial exploitation for clients by responding to referrals, interviewing clients and collateral contacts, analyzing collected information to determine if criminal actions have occurred, preparing investigative reports, and submitting recommendations to supervisors.

Develops service plans by assessing clients’ needs and initiating services to maintain client independence and self-sufficiency.

Responds to 24-hour phone lines and receives reports of incidents pertaining to the abuse of the elderly and disabled persons; and assesses such incidents and determines if immediate responses are warranted. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Analyze information obtained and make appropriate determination and resolution.

Worked under varying conditions where priorities may change in responses to changes.

Assists clients by arranging placement in safe and desired settings such as local community resource agencies, board and care agencies, or hotels.

Initiates and coordinates in-home care services, such as medical, mental health, and nursing services in order to provide basic needs and protection for clients as appropriate.

Used customized computer applications to completely document all services provided to clients.

Communicates and collaborates with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators. Participates in service planning, including collaborating with adults, families and multi-disciplinary resources.

Probation Parole Officer II

North Carolina Department of Public Safety - Durham, NC November 2009 to November 2012

Supervision of criminal offenders ages(15-80) placed in the community by the courts and parole/post releases commission. Usage of OPUS, AOC/ACIS, FMS, VCAP, CJ Leads, NC AWARE, COTS, CSAS and other law enforcement or court monitoring systems to request warrants, request / change court dates, monitor payments, verify address to ensure compliance of terms and agreements of judgment. Entering of data into Excel spreadsheet, providing documentation in Access to be able to provide reports to upper management with statistical information. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Analyze information obtained and make appropriate determination and resolution.

Worked under varying conditions where priorities may change in responses to changes. Composing of correspondence using Microsoft word. Caseload consist of high to low risk offenders, established by a risk need assessment. Responsible for implementing evidence-based risk/ need assessments using to develop extensive case plans. Monthly, weekly and daily motoring of criminal records of offenders to ensure of compliance and new or pending charges. Frequent interaction with the offenders, evaluation both in the office, residence and community setting. Usage of intervention tools such as drug screening, curfews, searches, and electronic monitoring. Respond to violations in community, and testify in open court. Case management of juveniles who were court ordered to complete community service hours, participate in a re-educational program, attend high school or attend GED classes along with completing probation.

Judicial Service Coordinator

North Carolina Department of Public Safety - Wentworth, NC December 2007 to November 2009

Process all new probation cases; supervised and unsupervised. interview offenders and enters personal, family, and social information into the database. Provide technical support to the Court by investigating the offender pre-sentencing (for transferring out of state or determining deferred prosecution eligibility). Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Track the status of community service cases and monitor compliance, which involves interaction with members of the judicial system, community agencies, victims, and offenders. Usage of AOC, FMS, VCAP, CSAS, OPUS, COTS, CCIS, CJ Leads and Sex Offenders registry to inform court or probation officers of finding and recommendations. Criminal records check before placement and while attending agency.Communicating with offenders orally and in written form, explained regulations and policies, organized and assisted with problem solving, negotiated agreements and contracts with court officials and agencies. Ensuring the placement of offenders with recipient government or non-profit agencies to perform designated hours, documentation, and reports completion and compliance maintaining files. Testifying in open court regarding completion of individual court ordered judgments or non compliance based upon information provided back to Coordinator from agencies individual was assigned.

Behavioral Specialist I

North Carolina Department of Public Safety - Butner, NC

July 2007 to December 2007

Case management of children placed within Youth Development facility based upon their crimes and mental Health illness or diagnosis. Establishment of case plans to address their needs and referral to treatment. Classroom instructor of Beta and Wrat psychological testing within facility, entering of data and scores into NC Opus system to recommend which level of counseling needed. Interacting with offenders with psychiatric and substance abuse disorders. Implementing treatment plans provided by Mental Health.

Manager In Training

CATO - Sanford, NC

April 2004 to June 2006

Pre hire onboarding to new employees to ensure enrollment of required benefit packages and computer systems to effectively complete new hire requirements. Complete store operational requirements by scheduling and assigning employees and following up on work results after completion. Assisted store manager with recruiting, selecting, orienting, and training employees. Responsible for entering all hours worked by each employees for payroll, following budgeted hours allocated for store location by coordinating employee schedules, following operational and personnel policies and procedures given by Human Resources.

Social Worker II(Work First)

Guilford County Department Of Social Services

February 2001 to June 2004 Employment coaching, instructing participants who need assistance with job search to include job search tips, resume preparation, online applications, labor market information, education and training opportunities.

Provided job search assistance and job referrals via on-going contact with program participants. Interviewing of job applicants to match their qualifications with employer's needs, recording and evaluating applicant experience, education, training, and skills. Enrollment of clients into selfsufficiency program assistance for Section 8 voucher program for housing, financial assistance and job attainability. Responsible for interpreting State laws, regulations and statutes to ensure compliance of program management, which included the ability to clearly articulate statutes, rules and policies to all and ability to communicate effectively with a wide variety of individuals to both convey and obtain information. Case management of families and children who have mental illness and diagnosis and are receiving assistance for Social Services. Assisted with obtaining therapy and medical appointments for children to address individuals goals and educate parents of what tactics to assist child to learn the needed behaviors and what triggers the behaviors. Acquiring and following up of documents, reports, or information needed to obtain assistance. Arrange appointments for substance abuse treatment and necessary medical treatment. Made telephone calls or personal contact to providers, families and community agencies for assistance to implement treatment plan as directed by doctor or mental health.

Social Worker I-Human Service Specialist(Welfare to Work)

Durham County Department of Social Services - Durham, NC

April 2000 to February 2001

Case manager of Mental Health, Substance Abuse, Displaced Workers and Physical Disabled individuals(TBI, MS,) aged 15 years and older with obtaining required information, such as medical, and psychological reports to be used to assess factors contributing to client's situation and services needed. Referral of clients to community resources and other organizations, record compiling, prepared reports and reviewed service plans, promoted and developed employment, and on-the-job training for disadvantaged applicants.

Employment Consultant I

Employment Security Commission - Hillsborough, NC

March 1998 to February 2000

Employment coaching, instructing participants who needed assistance in job search which may include job search tips, resume preparation, online applications, labor market information, and education and training opportunities. Provide job search assistance and job referrals via on-going contact with program participants. Interviews job applicants to match their qualifications with employer's needs, recording and evaluating applicant experience, education, training, and skills. Contact employers to solicit orders for job vacancies, determining their requirements and entering relevant data into Division of Workforce Solution's job matching system. Develops cooperative working relationships with Career Center partners, and other local service providers in order to refer and assist RESEA/EAI and job seeking participants and/or coordinates with partner agencies to provide seminars/workshops. Assisted in outreach activities to businesses and partner agencies by gathering information from employers on job task, required competencies, minimum education and experience. Conduct interviews with job seekers for the purpose of employment or re-employment. Enter data into computer system; database research for job orders that may result in job referrals and the registration of applications in the labor exchange system to support employment goals.

Admitting Clerk/Front Desk/Clinic/Dental

UNC HOSPITAL-Chapel Hill NC - Chapel Hill, NC

June 1994 to March 1998

Explains the process to all patients while checking them in at front desk. Billing and coding support, claims assistance, tracking and submission, prior authorization assistance and tracking. Answering patients billing questions. Handling collections on unpaid accounts. Scheduling patients for the proper appointment. Interviewing patients for case histories in advance of appointments. Compiling medical records and charts. Operating computer software and office equipment. Transferring lab results to the appropriate clinicians. Maintaining supplies and appearances for the office.

Family Self Sufficiency Coordinator

Chatham County Housing Authority - Pittsboro, NC

July 1993 to August 1994

Responsible for developing and delivering a broad range of counseling and referral services for lowincome participants in the Family Self-Sufficiency (FSS) Program to help them move toward selfsufficiency and achieve their program goals, thereby reducing their need for subsidized programs and services.

Education

BA in Behavioral Science/Psychology

Shaw University - Raleigh, NC

Skills

•Social Work/Case Manager/Probation Officer/Interviewer /Investigator/Job Developer/Coach (10+ years)

•Call Center/Dental Front Desk/Clerical/Office/Receptionist (5 years)

•On-Boarding/Human Resources/Management/Supervisor/Retail (3 years)

•Microsoft Office/Word/Excel /Access/v-lookup/pivot table (10+ years)

•Registration/Scheduling/Medical Billing/Coding/Analysis Skills (3 years)

•Medical Terminology (2 years)

•Previous Certified Nurse Aide I/ Medication Tech (5 years)

•Elgibility/Verfication(TPA-Third Party Administration) (4 years)

•Drug Screening/Substance Testing (3 years)

•Intellectual and Developmental Disabilities Experience/Mental Health Case Management/ Assessment (Children 6-18) (4 years)

•SNAP & Medicaid Benefit Application Processing (2 years)

•HUD/Section 8/Housing Assistance (5 years)

•Court/ legal involvement (8 years)

•Child Protective Services (3 years)

•Crisis Intervention (5 years)

•Intake Experience (3 years)

•Administrative Experience (5 years)

•Medical Records (1 year)

•Hospital Experience (4 years)

•Child & Family Counseling (3 years)

•Motivational Interviewing (5 years)

•Individual / Group Counseling (3 years)

•Order Fulfillment (1 year)

•Recruiting (3 years)

•Van Driver/Transportation Management (3 years)

•Contracts (2 years)

•Safety plans (2 years)

•Conflict management (3 years)

Certifications and Licenses

Phlebotomy

August 2019 to August 2021

Collect blood primarily by performing venipunctures (or, for collection of minute quantities of blood, finger sticks).

Driver's License

Additional Information

NC Pre Service/ CPS, Experience with Compass, Onbase, The Work Number, ACIS, FMS, AOC, CJ Leads, NC Aware, OPUS, and experience processing applications for SNAP benefits. Experience completing assessments with Uniform Assessment Instrument.

Experience working with older adult/disabled persons.

Caseload management experience.

Experience investigating cases of abuse and neglect.

Court experience.

Computer experience utilizing PeerPlace, EPAS.

Experience utilizing Outlook, MSWord, Excel and PowerPoint.

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