Melanie Cain

**** *** *** * *** C

Hammond, LA **401

985-***-**** adx7lw@r.postjobfree.com

Objective:

Hard working, Reliable, Business Management/Marketer with proven Leadership, Organizational, and Customer Service skills seeking to apply my abilities and talents within a company that offers stability and growth. I am looking for a position that offers long term employment.

Excellent English Verbal and Written Communication Skills. Excellent Management and Customer Service skills. Extremely organized with efficient Time Management Skills. Able to effectively and efficiently multi-task to ensure that all projects are completed in a timely and professional manner. Can work independently or with a team. Ability to use computers and related technology efficiently and productively. Proficient in Microsoft Word, Excel, and PowerPoint. Well-maintained professional appearance with very friendly and welcoming attitude.

Experience:

Shipt Inc.-Personal Shopper. Feb. 2022-present

Responsibilities include:

shop for customers which includes communication with customer throughout shop for any substitutions. Paying attention to details. Delivering products to their door. Customer service.

Doordash-Delivery driver. Feb. 2022-present

Responsibilities include:

Picking up & delivering food to customers homes and businesses. Paying attention to details. Clear communication with customers. Customer service.

ASAP- Delivery driver Feb. 2022-present

Responsibilities include:

Picking up & delivering food to customers homes and businesses. Paying attention to details. Clear communication with customers. Customer service.

Cato Fashions-Assistant Manager Aug 2021- Jan 2022

Responsibilities included:

Opening & Closing store. Opening and closing registers including finalizing daily sale reports & audit. Sales and assisting customers. Customer service.

Almond Roca-Tacoma WA. June 2019-Dec. 2019

Responsibilities included:

Production line. Separating candy. Boxing & labeling products. Paying attention to details at a high pace. Lifting & stacking products.

Fur Get Me Not Sanctuary-Sri Lanka Aug.2017-Apr. 2019

Responsibilities included:

•Taking care of 14 dogs daily. Shopping, preparing food, and feeding dogs 2 times a day. Bathing all dogs once a week. Walking dogs daily. Keeping inside of home clean by mopping and sweeping 2 times daily. Keeping kitchen cleaned after cooking dogs food. Maintaining the yard by raking 2 times a day and making sure no feces on ground. Maintaining trash disposal. Keeping records and receipts of all financial transactions. Taking dogs to vet when needed. Keeping track of vaccination books and all medicines needed. Administering medicine when needed. Making sure dogs were safe, fed, and happy at all times.

Comfort Inn & Suites-Guest Service Agent/Night Auditor Feb 2017-Aug. 2017

Responsibilities included:

•Running the Front Desk:

Meet and greeted guest with a friendly and polite attitude. Checked in guest including late arrivals, walk-ins and assisting early check-outs. Made room keys and printed out registration cards. Printed out 3rd party reservations and maintained all log books. Answered all telephone calls in a timely manner and professional manner and transferred calls when needed. Took and made reservations and confirmed reservations. Handled all payments of cash and credit card transactions. Conducted tours of the hotel and facilities. Took initiative in Sales and Marketing of rooms and Conference Centers and maximized sales revenue through up-selling and marketing. Managed group bookings for conferences rooms and accommodations. Kept up to date on all hotel products, services, pricing and promotional offers. Received all incoming and outgoing mail. Checked and answered all emails and Online Reviews. Greeted and cooperated with all vendors. Ensured all relevant paperwork had been completed for a smooth handover for the end of my shift.

•Customer Service:

Answered and found solutions to all guest questions, concerns, and complaints in a timely and professional manner. Effectively defused potential hostile situations, collected accurate information and resolved conflicts. Made sure guest were completely happy with their stay. Cleaned rooms and made beds to make an extra room available for guest when hotel was overbooked to ensure that guest didn’t have to leave and find another hotel. Delivered extra towels, linens, roll-away beds, and cribs to guest when needed or requested. Repaired TV’s, remotes and overflowing toilets when needed. Kept guest completely happy throughout their entire stay by going above and beyond for their needs.

•Security:

Did security walks throughout the entire hotel and the outside perimeter at least twice a night. Reported and cooperated with police when incidents occurred.

•Auditing: Balanced the revenue and expense transactions. Made sure the trial balance was correct and actually balanced. Printed and filed all results. Emailed results to owner daily. Maintained all files and ensured safety of Audit reports.

•Cleaning Duties:

Swept and mopped entire front lobby, kitchen, and Laundry room. Vacuumed front desk area, lobby rugs, computer room, and breakfast area. Dusted entire lobby and computer room and straighten brochures. Took out all garbage and cleaned garbage cans. Wiped off all counters in breakfast area and front lobby to ensure sanitation. Swept and mopped pool area. Collected all dirty towels and straighten pool chairs. Cleaned glass doors and tables in lobby. Sanitized all computers and counters at front desk. Maintained a well cleaned lobby and front desk area for excellent appearance.

•Conference Center:

Cleaned and set up Conference center for meetings including vacuuming and setting up tables and chairs, projectors and phones for conferences. Set out water and food for meetings. Helped guest with any additional request or needs.

•Laundry:

Separated all laundry. Washed and dry all loads of dirty towels and sheets. Folded all laundry. Kept Laundry & Lint logs. Made sheet sets for housekeeping and prepared housekeeping cart for next morning. Cleaned and maintained all washing and drying equipment. Bleached and soaked out stained linens. Kept Laundry room organized and clean for next shift.

•Breakfast:

Prepared all breakfast foods hot and cold. Set up Breakfast area for morning with utensils, napkins, plates, etc. Made sure it was cleaned and organized for guest. Set out all food and restocked when necessary. Made and maintain coffee section. Cleaned coffee pots. Cleaned and maintained Juice machines. Restocked all food items in kitchen. Made extra food for next shift to continue maintaining breakfast. Maintained breakfast area for guest. Helped guest with any request needed. Cleaned and organized kitchen for next shift. Cleaned all the dishes. Maintained and regulated temperatures of food for safety. Followed all safety and food preparation guidelines. Kept temperature logs. Kept my food handler’s card up to date. Created and emailed shopping list to owner on weekly basis to ensure products were kept stocked. Meet and greeted food inspectors and cooperated with their visits.

•Training:

Managing, coaching and on-job training the new employees on all procedures including safety, health, security, and employee policies as well as Front Desk, Auditing, Breakfast and Laundry duties. Creating and making manuals for future training of employees.

Shell-Front Counter Clerk Dec 2016-Feb 2017

Responsibilities included:

•Customer service—taking care of the customer’s needs and complaints/issues helping to resolve them and keeping the customer satisfied and wanting to return.

•Handling all cash/credit transactions such as register, lottery, fuel

•Responsible for keeping inside and outside of store clean at all times including restrooms, coolers, & shelves. Taking out trash, mopping, sweeping, and cleaning coffee makers & soda machines, picking up trash outside around gas pumps.

•Stocking coolers.

•Loss prevention and Security.

DSHS—State Child Care Provider Jan. 2016-May 2016

Responsibilities included:

•Supervised and monitored the safety of children in my care.

•Prepared meals and organized mealtimes and snacks for children.

•Helped children keep good hygiene and taught them hygiene procedures.

•Changed the diapers of infants and toddlers.

•Organized activities so that children can learn about the world and explore interests.

•Developed schedules and routines to ensure that children have enough physical activities, rest, and playtime

•Watched for signs of emotional or developmental problems in children and brought the problems to the attention of parents

•Kept records of children’s progress, routines, and interest

•Helped children prepare for Kindergarten.

•Helped older children with homework.

Chevron—Front Counter Clerk Sept. 2014-Mar. 2015

Responsibilities included:

•Customer service—taking care of the customer’s needs and complaints/issues helping to resolve them and keeping the customer satisfied and wanting to return.

•Handling all cash/credit transactions such as register, lottery, fuel

•Responsible for keeping inside and outside of store clean at all times including restrooms, coolers, & shelves. Taking out trash, mopping, sweeping, and cleaning coffee makers & soda machines, picking up trash outside around gas pumps.

•Stocking coolers.

•Loss prevention and Security.

Pacific Market Research Feb. 2014-Sept 2014

Responsibilities included:

•Conducting private surveys over the phone with individual customers for our clients which include major companies.

•Use of active research and observational techniques to collect data

•Conducted high-security government projects, allowing us to handle Federal Taxpayer Information and other secure data for the IRS and Department of Education; to work with Department of Defense secure data; and to handle personal health information and other HIPAA data for health organizations. Managed sensitive and high-value customer interactions on behalf of the clients.

•Customer service

Bates Technical College—Business Marketing Class Manager/Student Feb. 2012-Feb.2014

Responsibilities included:

•Helping teacher with any need required such as faxing, coping, organization of classroom and cleaning.

•Helping student’s access files and emails, learn to use the computer and software, become familiar with the projects, answering all questions.

•Managing, building, and working with teams.

•Project building

•Organizing projects such as Market Masters

Bates Technical College—Assistant to VA Director/Financial Aid Dept. Feb 2013-Dec.2013

Responsibilities included:

•Taking care of students financial needs and questions

•Helping students fill out the necessary paperwork needed for entry

•Filing, coping, Printing

•Data entry- 80 WPM

•Microsoft Excel Sheets

•Organizing and maintaining student files

•Answer phones and keep records of messages

•Cleaning offices including vacuuming and dusting

Buckeye Meat Company—Sales Manager Sept. 2009-Feb. 2013

Responsibilities included:

•Training and organizing sales teams for door to door and business to business sales through in-house meetings and hands on training.

•Motivating Team productivity through Sales meetings and training sessions

•Picking up product and Inventory control

•Customer service

•Going door to door and business to business making sales and creating a new customer base.

•Maintaining records of sales

•Filing, Coping, Printing

•Answering phones

•Maintaining good business relations with brokers and producers through weekly meetings

Education/Skills

Bates Technical College---Tacoma, WA. Associates Degree in Business Marketing/Management

Hammond High School---Hammond, LA

Licenses

WA. –Registered Nursing Assistant, CPR and First Aid Training, HIV & Blood borne pathogen Training

N.Y.C. –Licensed Security Guard, Proofreading, Licensed Bartender

LA.—Gaming License, Insurance License

References provided upon request.

Contact this candidate