Nursing Assistant Customer Service

Melinda S. Mazingo

***** ***** ****** **** ************, MD 21795 ********@****.*** • 240-***-****

Summary of Qualifications

Communicate well with professionals, easily establishing rapport and gaining client/patient confidence. Ability to exercise good judgment and discretion in handling confidential materials and matters. Always follow HIPPA guidelines. Outstanding people skills: sensitive in assessing needs and communicating with people from all types of backgrounds, Maintains a friendly and open demeanor at all times.

Education

Certificate — Medical Billing

Bryant & Stratton Collage, Orchard Park, NY 10/20

Certificate — Medical Coding

Bryant & Stratton Collage, Orchard Park, NY 08/18

Certified — Nursing Assistant/Geriatric Nursing Assistant

Williamsport Retirement Village, Williamsport, MD 02/96

Significant Coursework and Skills

Medical Terminology Diseases of the Human Body Anatomy and Physiology

CPT coding Medical Law and Bioethics ICD 10 HCPCS Level 2 Microsoft Office 360 Epic

Work History

Meritus Medical Center, Hagerstown, MD Intake Assistant /insurance Coordinator 10/18-current

My essential responsibilities are the verification of all insurance information and obtain pre-authorization from the insurance companies when it is needed. I make sure all demographic and financial information entered into the patient's medical record is in accordance to guidelines. I must consistently address staff, patient and payer questions that concern billing, authorization and reimbursement. I handle scanning, sorting and distributing mail and faxes to proper staff. I must always keep confidentiality of pertinent client and business information. Provide excellent customer service and establish positive rapport with various insurance contracts.

Psychiatric Assistant / Unit Clerk / Certified Nursing Assistant 06/15-10/18

My primary focus and responsibility arc to see and document patient behavior and report to nursing staff any safety concerns perceived in patent's statements or behavior. I coordinate, organize and prioritize unit activities, handle multiple tasks and requests at the same time in high stress environment in a manner that eases the health care team in the performance of their jobs. I handle the integrity and accuracy of the patient's medical record from the time of entrance to their departure from the health system. I handle accurately entering physician orders into the computer system and verifying completion of the orders as well as contribute to the effectiveness delivery of care and patient satisfaction.

Potomac Center, Hagerstown, MD

07/13-05/15

Right at Home Services, Frederick, MD

04/12-07/13

Guardian in Home Services, Hagerstown, MD

02/10-04/12

Lycher, Inc., Hagerstown, MD

06/05-12/09

Certified Nursing Assistant/ Direct Care Worker

My responsibilities included helping the elderly or physically disabled move from room to room around their homes. I helped individuals in dressing, bathing, and completing basic hygiene tasks. I handled any required rehabilitation exercises and ensure that individuals take their prescribed medications. I would prepare meals that adhere to special dietary considerations, aid with teaching patients light cleaning and housework for basic independent living skills. I ran errands to the grocery store, laundromat, cleaners, drugstore, or other necessary locations. I met •with family to discuss and organize the needs for patients. It was my responsibility to objectively analyze and document their progress, then report it to the management team on a daily and weekly basis.

Certifications

BLS Certification, Nursing Assistant Certification, Medical Coding & Billing Certificate

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