CARMEN C. ROBINSON

Katy, Texas

832-***-****

adx7lm@r.postjobfree.com

www.linkedin.com/in/carmencrobinson

Mortgage Auditor Real Estate Auditor

Over fifteen years of experience in Real Estate and mortgage industries responsible for auditing and curative duties. Background includes leadership, training and expertise in mortgage auditing which resulted in a solid proficiency and success in the auditing and curative positions. Display an unwavering commitment to customer service, resolution of complex issues, strong attention to details, and willingness to go the extra mile. Highly skilled in areas of title issues in conjunction with state and federal guidelines. Demonstrated ability to work under pressure while multi-tasking and managing and training up to 20 employees. Recognized for superb organizational skill, responsiveness, follow-up, and time-management skills. Experience consulting, managing clients and driving projects. Known for being an outstanding team player and contributor to a collaborative, energizing, and fun work environment and with a keen attention to detail.

MS Office Applications Planning and Coordinating multi-Tasking Detail Oriented Liens and Judgements Payoffs Release of Satisfaction Certificate of Lien CITRIX/ResWare Analytical Problem Solving Skills Conflict Resolution

PROFESSIONAL EXPERIENCE

ZILLOW – Houston, TX August 2021- March 2022

Senior Curative Title Specialist –(Remote)

Review title search documentation and title commitment to confirm the necessity of curative activities.

Perform title curative activities such as obtaining lien releases, reviewing divorce decrees, reviewing trusts and corporate documents.

Order and follow up on all necessary curative documents with a 97% accuracy.

Use sound judgment and standard industry practice to eliminate requirements from the title commitment.

Predict title curative resolution dates and communicate dates to customer facing teams. Maintain hypersensitivity to those resolution dates and work diligently to meet them.

Contact underwriters as needed to obtain direction on clearing complex title defects.

Met key operating metrics to ensure closing dates are met even with curative title delays.

SOLIDIFI TITLE COMPANY – Conyers, GA March 2020 – July 2021

Curative Title Specialist – Nationwide -(Remote)

Maintained consistent communication with all parties involved in the curative effort, including the client, internal and external counsel, title companies, and closing attorneys.

Researched and resolved outstanding payoffs, liens, judgments, taxes, and other title issues. Instructed and provided authorization to attorneys and closing offices to prepare necessary documents. Coordinated with clients to obtain information required to resolve title curate matters 97%.

Communicated and escalated title issues to management. Coordinated, maintained, and updated all necessary tasks and responsibilities associated with the closing process.

Promptly completed all required work functions, including task queue, updating, and follow-up. Proactively anticipated curative requirements and potential title issues. Performed detailed reviews of all documents associated with the curative process. Generated title reports for an overview of progress and completion of all tasks associated with the curative effort on all outstanding files.

Demonstrated the ability to work under time sensitive deadlines. Inputed, updated, and kept concise notes in the company technology platform. Completed all required reports and specifically assigned functions in an efficient and timely manner.

Communicated and interacted effectively with all levels of associates and management, the public, outside vendors, and investors.

KELLY SERVICES – Conyers, Georgia July 2017 – September 2019

Recruiter (Contract) March 2019 – September 2019

Assessed candidates’ qualifications interests and availability as part of the candidate evaluation process. Conducted in-depth interviews with candidates and reviewed candidate skills based on testing.

Evaluated candidate’s qualifications, interests, and availability as part of the candidate evaluation process, including conducting an in-depth interview and reviewing candidate skills based on testing.

Qualified skills through performing interviews to match candidates to appropriate job descriptions within the Talent Pool.

Administrative Recruiter (Contract) July 2017 – March 2019

Established and maintained methods of attracting applicants to the organization.

Informed job candidates of duties, pay ranges, benefits, and career progression.

Conducted daily orientations, payroll AIM reports, and processed unemployment and worker's compensation claims.

Conducted applicant interviews and PowerPoint orientations and 1-9 E-Verify verifications.

OLD REPUBLIC TITLE & ESCROW – Honolulu, Hawaii October 2015 – March 2016

Recorder

Oversaw the final review and timely recording of all the title documents submitted for recording with the Bureau of Conveyances of the State of Hawaii.

Proofread all documents submitted for recording for accuracy, completeness, and compliance with technical and legal requirements and accepted or rejected documents accordingly 97%.

Read, comprehended, and implemented information contained in technical and legal requirements and accepted or rejected documents accordingly.

Made final decisions about the adequacy of documents submitted for recording.

SUTHERLAND GLOBAL SERVICES, Houston, TX March 2015 – July 2015

Loan Closer (Contract)

Processed loan closing files, so they were shipped to investors and got funded promptly.

Verified and examined information and accuracy of loan application and closing documents.

Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts. Also answered questions and advised customers regarding loans and transactions.

Contacted customers via email, telephone, and in-person concerning acceptance or rejection of applications.

INSIGHT GLOBAL SERVICES/STEWART TITLE GUARANTY, Houston, TX September 2012 - October 2014

Auditor –(Contract)

Conducted quality control of the auditing of mortgage files of up to ten Curative Processor.

Worked in the Curative Department that involved coordination, acquisition and Deed Recordings, cancellation invoices and updated title.

Reviewed work behind the scenes for the SRS Team and National Relocation Coordinator to help assist in all these positions for all local offices 97%

Updated the NEI Title Clearance Report daily and Title Updates Report.

Searched real estate records, examined titles, or summarized pertinent legal or insurance documents or details for a variety of purposes.

Compiled lists of mortgages, contracts, and other instruments pertaining to titles searching public and private records for law firms, real estate agencies, or title insurance companies.

EDUCATION

James B. Castle High School Graduate – Kaneohe, Hawaii

CERTIFICATIONS/TRAINING

Teller Certificate – Bank of Hawaii Training and Support Center – Honolulu, Hawaii

American Institute of Banking, Principles of Banking/Residential Mortgage Lending

MS Windows Certification – Leeward Community College – Waipahu, Hawaii

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