Jane Chipman

757-***-**** adx7lj@r.postjobfree.com

Experience * Cox Business Receivables Management (Credit & Collection Specialist II)

Chesapeake VA June 2013 to present.

Promotes customer retention and reduces bad debt by collecting monies via telephone and in the field from delinquent and non-pay disconnected accounts across all product lines while remaining in accordance with State and Federal privacy and collection laws.

2-Promotes positive customer relations by effectively communicating with customers, both on the phone and in person.

3-Safeguards all company monies and assets collected. Safeguards all company issues work orders, sensitive customer information tools and intellectual property.

4-Working with internal departments and external customers in a professional manner .Promotes positive customer relations by effectively communicating with customers, both in person and on the phone, about relevant company policies and procedures, and by negotiating resolutions in a sensitive and professional manner.

5-Assures accurate company records by completing reports, documenting payment plans. Provides audit, clerical, and telephone support by checking, processing, and inputting information from pending work orders.

6-Minimizes financial losses through the timely processing of equipment retrieval requests, bankruptcies filings, public administration filings, return checks, stolen and fire damaged equipment reports and credit card denials.

10-At higher levels, provides intermediary leadership for Credit Services department. Provides supervisory support in the absence of supervisor. Answers escalated calls and networks with other departments to troubleshoot and solve issues.

11- Adaptable to all new expectations of my roles, along with taking on any tasks

they may add on. This role manages inbound and outbound calls, handle.

individual and their own situation. Gathering financial information along with personal information helps us make an Exceptional Customer Experience. We work along the side of many different departments to make each a success for our business.

* HSBC Collection Specialist II, Lead Chesapeake VA 2007 to 2013. Business Closed

1. Oversaw past due accounts for Credit card Debt past due more than 120 days, provided customer relations, took payments, and made payment arrangements to avoid bad debt. Also did collections for mortgages that were in default, managed paperwork for short sale documents for customers and bank and dealt with Brokers and Agents to close quickly. Ran Credit checks, reading over credit bureaus, sending email correspondence, and verbally managing any other tasks needed. Had security level to pull any information we needed to obtain correct information to efficiently manage these documents. Managed inbound and outbound calling to assist customers. Worked ques as assigned to have a one-on-one customer contact and maintained well rounded working relationships with co-workers, leadership, and customers.

* Escambia County Sherriff’s Office, Emergency Communications Dispatcher

1700 W Leonard St Pensacola, FL 32501

1.Received calls on reporting situations, incidents of an emergency nature or life.

Threatening nature and direct emergency services, question callers and provide

Information and route emergency and non-emergency telephone calls.

Dispatchers utilize skills in radio consoles; track calls and notifies appropriate.

Individuals or situations requiring attention.

Responsible for maintaining and retrieving logs, files, and computer programs,

Disseminating information to property individuals. Keep up to date with system changes, relay additional requested information to officers and responding units, and be on alert for officer safety and other agencies situations.

Skills in this position would be providing outstanding customer service, remaining calm in stressful situations, operation of multi-phone lines and using computer and related software applications. Outstanding communication and people skills as applied to interaction with co-works, supervisor, the public.

Education * Strayer University Virginia Beach, VA 2008

Pensacola Junior College Pensacola FL 1999-2000

Boise State University Boise ID 1993-1995

Skills & Abilities

I have over 20 years of experience in collections, customer service, customer relations. I handle very secured information for customers and payments. I have been successful in my roles and rank in top of my team every month. My knowledge and skills allow me to better assist my team members who may need assistance and I love being that leader for them for any questions they may have. I do side by side training to teach my co-workers to teach and allow them to ask questions to better them in their job roles. Last year alone I was able to collect over $1 million dollars even thru the pandemic to make our Business Team a success. I have great verbal communication, along with written skills since emailing business and correspondence is necessary. I am a leader and can adapt to whatever my task may be. Building that relationship with not only customers but team members and leaders is a strong trait I have gained over my many years. We have an ever-changing market so being open to change, updating our certifications, taken extra courses offered and being open minded is the answer to any success! I have been involved with many different forums, groups, and leadership training for our business to make our Receivables Management role outs of new projects an easier transition for our employees. I can pick up new things quickly and am willing to give 100%. Experienced in Microsoft office/FDCPA qualified/skip tracing tools, data entry, ten key, and can learn new systems quickly. Looking to transition to a different job role and would love the opportunity to share my skills with your company.

References:

John Craven

Director of Credit and Collections

Contact # 623-***-****.

Matt Pike

Escambia County Sheriff’s Office Dispatch Supervisor/Director

Contact # 850-***-****.

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