Wealth Management Service Representative

S TEVEN H ARDER

Cornelius, NC ***** • 704-***-**** • adx7lc@r.postjobfree.com

Professional Summary

Conscientious Certified Financial Planner with 25 years of experience in creating comprehensive financial plans tailored to meet individual needs. Expertise in financial advising, wealth management, product management, and retirement planning. Knowledgeable on a wide range of investment options and strategies to maximize financial security. Uses excellent understanding of markets, financial products and taxes to provide best advice and guidance to clients. Skills

● Retirement Needs

● Financial Profiling

● Portfolio Review

● Financial and Estate Planning

● Investment Advising

● Verbal and Wri en Communication

● Customer Referrals

● Idea Generation

● Creative Solutions/Analytical Thinking

● Client Relationship Management

● Asset Consolidation

● Risk Assessment

Work History

Senior CFP Financial Advisor, 10/2021 to 07/2023

Vanguard Financial – Charlo e, NC

● Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts

● Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals

● Helped individuals and families build and execute wealth management strategies based on unique goals and objectives

● Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients

● Engaged prospective clients in effort to build and develop new business opportunities

● Educated clients on various financial ma ers and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs

● Facilitated new client onboarding process and investment account setup

● Assisted clients with estate planning to organize distribution of assets based on client wishes Product Manager - Retirement Plans, 02/2019 to 10/2021 Wells Fargo Advisors – Charlo e, NC

● Thrived in a fast-paced, highly-adept team to develop and prioritize product features and build product roadmap

● Created marketing pieces and completed advertising reviews to assist financial advisors with retirement plan sales

● Monitored market trends and competitor performance to update promotional strategies.

● Coordinated project planning and execution with team members and team leads

● Analyzed metrics to measure product performance

● Maintained positive vendor relations to build strong partnerships

● Boosted customer base penetration using creative promotional approaches

● Subject ma er expert on retirement plans for wealth management compliance, Health Savings Accounts, Stock Administration plans, and Financial Wellness Financial Solutions Advisor, 09/2014 to 07/2018

Bank Of America Merrill Lynch – Mooresville, NC

● Created comprehensive financial strategy, assessed needs, identified and recommended financial solutions

● Assisted clients in retail branch with investment, credit, and deposit needs, portfolio reviews and financial plans

● Deepened client relationships resulting in asset consolidation and investment purchases

● Assisted clients with plans for all stages of retirement and education savings

● Mentored new hires to help them achieve sales success and results Financial Advisor, Client Solutions Team, 07/2013 to 09/2014 Wells Fargo Advisors – Charlo e, NC

● Managed inbound phone calls from full service brokerage clients

● Assisted clients with investments, primarily mutual funds

● Utilized service to sales model to help expand client relationships as Financial Advisor

● Collaborated with clients to plan for all stages of retirement (Accumulation, Transition, & Distribution)

● Achieved consistent results to increase wallet share for Wells Fargo to 100% Trading Service Representative, 01/2012 to 06/2013 Wells Fargo Advisors – Charlo e, NC

● Responsible for taking inbound phone calls from full and self-service brokerage clients

● Assisted with trade related questions and placed stock, bond, mutual fund, and option trades

● Worked with partners for cross-selling opportunities (Bank, Brokerage, and Insurance)

● Received awards in multiple months for exceeding sales goals

● Maintained productivity and quality standards at all times. Regional Bank Private Banker, 10/2010 to 07/2011

Wells Fargo Advisors – Gastonia, NC

● Managed growth and retention of book of business clients with over $250,000 in assets

● Cultivated strong customer relationships by providing tailored advice and services

● Maintained in-depth product and service knowledge for well-informed customer advice

● Covered nine branches with primary focus on service to affluent prospects National Manager of Retirement Center, 01/2006 to 07/2009 LPL Financial – Charlo e, NC

● Created LPL Financial Institution Services Retirement Center to introduce dedicated group of retirement professionals within company whose sole focus was to provide tools, resources, and solutions that Financial Advisors can use to help establish themselves as retirement specialist in their communities

● Directed team of highly experienced external sales specialists responsible for providing their expertise to over 2,000 Financial Advisors in over 800 financial institutions

● Served as Product Manager of Health Savings Accounts for financial institution clients, responsible for identifying appropriate product mix and sale of such products

● Led and served as subject ma er expert for Advanced Sales Desk on issues such as Stretch IRAs, NUA cases, and other advanced income planning topics

● Provided training, support and consultation to advisors nationwide on best practices (prospecting, selling, and servicing) to grow their businesses in their financial institutions

● Led seminars to Financial Advisors to educate them on income planning process Wealth Management Consultant, 09/2000 to 01/2006

TIAA-CREF – Charlo e, NC

● Ranked #1 in sales for entire wealth management department from 2003 through 2005 working with clients whose holdings with firm exceeded $250,000

● Counseled participants on retirement investment products and educated them on retirement income planning process

● Traveled to institutions to lead trainings and on-site client meetings

● Mentored new hires in telephone counseling center and wealth management group

● Led and participated on various team projects, while coordinating asset growth team and served as member of enrollment hotline

Education

MBA : Finance, 05/2001

University of North Carolina At Charlo e - Charlo e, NC Bachelor of Science : Dual Degree in Management And Marketing, 05/1996 Canisius College - Buffalo, NY

Certifications

Certified Financial Planner (CFP®)

Series 6, 7, 24, 63, 65

North Carolina Life and Health

Chartered Retirement Planning Counselor

SAFE Registered

Qualified Plan Fiduciary Consultant (QPFC)

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