Customer Service Representative
Resume:
Denise R. Jones
Baltimore, Maryland 21236
adx7l1@r.postjobfree.com
QUALIFICATIONS:
I have excellent people skills and knowledge of computers including Microsoft Word and Excel programs I am proficient in ordering, shipping, and receiving merchandise from wholesalers and in use of ALOHA, INSIGHT and most Microsoft-compatible systems. I am very familiar with account reconciliations and routinely process new billings as well as customer credits and refunds. I work well with salesmen, dispatchers, and warehouse workers.I am a detail-oriented person and have planned and executed events for upwards of 100 guests. My fundraising abilities include an annual Angel Tree Donation program, a school supply drive to benefit Baltimore County Social Services, and a Thanksgiving food drive to benefit underprivileged families in Baltimore and Calvert Counties.
EDUCATION:
1981-1985 Patapsco High School - 8100 Wise.
Avenue. Baltimore, Md. 21222
410-***-**** - Honors Courses.
Math and Science Curriculum.
1985-1986 Loyola College - 4501 N. Charles.
Street. Baltimore, Md. 21210
410-***-**** - Medical.
Technology Major, Strong Math.
and Science Course load.
1/98-5/98 Calvert Community College -
Broomes Island Road. Prince .
Frederick, Md. 20678 (301)-855-
1211 - English Literature.
EMPLOYMENT:
08/22-present Instawork
Bartender, Server, Event.
Server, Prep Cook
I thoroughly enjoy feeding people & making sure my customers have a great dining
experience is my top priority. I bartend & serve and I am often asked to organize event details and make sure an event is completed successfully. I am detail oriented person. I really enjoy people & I have a large number of regulars who return to be served by me.
03/22-present Qwick.com
Bartender, Event Captain,
Event Server
I work at restaurants, hotels, stadiums, senior centers, warehouses etc. doing same day labor as
needed. I serve customers, run deliveries, bartend, restock shelves, buss, set up, tear down and
anything else my employer for the day needs.
03/17-10/21 Outback Steakhouse. 4215.
Ebenezer Rd, Baltimore, MD.
21236 410-***-****.
Server
I thoroughly enjoy feeding people and making sure my customers have an enjoyable dining experience. I take customer service very seriously and am requested often by many of our regular diners. My skills include the ability to remember special orders and time a meal properly and I often anticipate problems before they come so that disruptions are kept to a minimum. I can lift 30+ pounds regularly and also work in a standing position all day.
08/16-01/17 Carrabba’s Italian Grill. 7600.
Belair Road. Baltimore, Md.
21236. 410-***-****
Server
I take excellent care of my customers who come out to enjoy their dining experience. I take orders and make recommendations from a fine selection of delicious food and wine choices and I do my Aabest to make certain that my customers get what they like. I place orders, pace meals and serve customers in a timely and professional manner. I upsell on a regular basis and have a large number of regulars who return to the restaurant and request my section. I genuinely enjoy feeding people and it shows.
11/11-04/14 Winner Distributing-7616.
Canton Center Drive Baltimore,
Md. 21224. 410-***-****
Customer Service.
Representative/Delivery
I worked in the delivery department of the largest Budweiser distributor in Baltimore City/County. I routinely conducted driver settlements and reconciliations as well as handling complaints and credits. We organized deliveries for special events with most major bars and restaurants in the area. I ran settlement reports on INSIGHT and routinely deposited sums in excess of $100,000 dollars per day. Customer credits and returns were researched and then processed by my office. We took customer orders and driver call-ins to ensure that our customers got the products they wanted.
05/10-10/11 Darden Restaurants- 8019.
Honeygo Blvd. Nottingham, Md.
21236. 410-***-****
Olive Garden, Red Lobster.
Restaurants
Server
I thoroughly enjoy feeding people and making sure my customers have an enjoyable dining experience. I take customer service very seriously and am requested often by many of our regular diners. My skills include the ability to remember special orders and to address multiple needs at the same time. I can time a meal properly and am very happy to address any needs my customers have with a smile. work in a standing position all day and my job is often physically demanding.
7/07- 6/09 Red Lobster Restaurants- 8019.
Honeygo Blvd. Nottingham, Md.
21236 410-***-****
Server
Served seafood and other entrees to many customers in a family-friendly environment
and took the customer service aspect of my job very seriously. I enjoy the one on one
interaction involved in being a server and have many who continue to request my service.
1/03- 6/07 Long and Foster Realtors-7982.
Honeygo Blvd. Baltimore, Md.
21236. 410-***-****
12/07-11/08
Realtor
My skills in marketing allow me to use print media, computer/web technology, small market direct mailing programs and local community outreach to help my customers find the perfect home. I understand legal contracts and do my utmost to represent my clients interests to the best of my ability.I help them stage their homes and find just the right price point to make the sale successful. I have a great deal of experience in using many types of leasing contracts as well as following up on background checks and leasing requirements. I have worked in short term and long-term rentals.
9/99- 5/00 DiGiovanni's Dock of the Bay-14556 Solomons Island Rd. Solomons, Md. 20688
9/00- 6/02-410-***-****
Hostess,
PT Floor Manager
I started as a hostess and worked my way up to part-time floor manager. Have a knowledge of fine red and white wines as well as fine foods. Handled financial transactions and end of evening batching on ALOHA system. Supervised staff and deliveries of merchandise. Paid vendors and completed paperwork. Gave customers premium customer service.
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