Customer Service Social Media

NICOLE SPARROW

**********@*******.*** 409-***-**** Lumberton, TX 77657

Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Staff Development

Schedule Oversight

Brand Management

MS Office

Training and Development

Hiring and Training

Shift Scheduling

Staff Management

Business Planning

Business Administration

Problem Resolution

Process Improvement

Multi-unit Manager H&R Block - Vidor, TX 12/2015 - 05/2022 Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Delegated work to staff, setting priorities and goals. Resolved customer inquiries and complaints requiring management-level escalation. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Organized team activities to build camaraderie and foster pleasant workplace culture. Reviewed completed work to verify consistency, quality and conformance. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Owner All Clean Services LLC - Silsbee, TX 06/2009 - 12/2019 Residential – Commercial – Construction cleaning service Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.

Managed operations budgeting, accounts payable and accounts receivable and payroll. Interviewed, trained and supervised employees.

Set pricing structures according to market analytics and emerging trends. Promoted business on social media platforms to maximize brand identity and generate revenue. Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Enhanced operational performance by developing effective business strategies, systems and procedures. Kept records for production, inventory, income and expenses. Summary

Skills

Experience

Determined pricing for products or services based on costs and competition. Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Improved company's quality and productivity by streamlining systems and processes. Vista College Beaumont, TX 05/2015

Associate of Applied Science: Business Management

4.0 GPA

Member of National Society of Leadership and Success, President, 2015 Student of the Year Recipient

New Horizon Award Recipient

Education and Training

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