Front Desk Customer Experience

Donna Cruz

Fort Worth, TX *****

**********@*****.***

Work Experience

Cashier/Grocery Stocker

WinCo Foods - Arlington, TX March 2019 – February 2023

• Provided a positive customer experience with fair, friendly and courteous service.

• Managed transactions with customers using cash register, ringing up goods and ensuring pricing is accurate.

• Collected cash or credit payments, issue receipts, refunds and change, resolve customer issues and answer questions.

• Unloaded deliveries using pallet jack or hand truck.

• Discarded outdated and damaged products; operated garbage compactor.

Baker/Food Preparation/Cashier

Fort Ruger Market - Honolulu, HI September 2015 – March 2019

• Prepped and assembled daily food.

• Greeted customers with a smile and took orders.

• Maintained cleanliness of kitchen and work areas.

• Provide a positive customer experience with fair, friendly and courteous service.

• Managed transactions with customers using cash register.

Clinic Receptionist

Planned Parenthood of Hawaii - Honolulu, HI April 2011 – September 2015

• Greeted incoming patients, recording demographics, including insurance information

• Scanned various cards, IDs, referrals, and authorizations

• Routed patient charts appropriately, ensuring front desk patient flow

• Answered and directed phone calls

• Scheduled appointments for patients, preparing documenting to include last notes requests, updated prescriptions, medical record transfer requests, etc.

• Responsible for obtaining and scanning medical records for provider review, initiating and distributing correspondence, preparing and maintaining EMR.

• Checked patients out, completing end-of-day counts and patient source tracking

• Completed reconciliation forms and balanced TES cash drawers

• Printed credit card and check summaries, prepared day end deposits, monitored security cameras and being alert to potential security issues

• Participated in clinic goal setting, and cleaning and sanitizing lobby area, and preparing the front desk for next day operations.

Medical Receptionist

Urology Associates, LLC - ‘Aiea, HI December 2008 – April 2011

• Greeted and received incoming patients, recording demographics, including insurance information.

• Scanned various cards, IDs, referrals, and authorizations, routing patient charts appropriately and ensuring front desk patient flow

• Answered and directed phone calls, scheduled appointments for patients, preparing documenting to include last notes requests

• Updated prescriptions, medical record transfer requests, etc.

• Responsible for obtaining and scanning medical records for provider review, initiating and distributing correspondence, preparing and maintaining EMR.

• Checked patients out, completing end- of-day counts and patient source tracking.

• Completed reconciliation forms and balanced TES cash drawers

• Printed credit card and check summaries, prepared day end deposits and monitored security cameras and

• Participated in clinic goal setting and cleaned/sanitized lobby area

• Prepared the front desk for next day operations.

• Scheduled biopsies, in/out-patient surgeries, pre-op clearances, and follow-up appointments

• Administered medication samples

• Called/Faxed prescriptions

• Collected and scanned consent and other forms for labs, EKGs to ambulatory, and mail distribution.

• Verified and updated patient insurance information, obtaining referrals from PCPs and authorizations from insurance carriers, recording information into EMR

• Collected and posted charges (co-pays, deductibles, and other payments).

Education

High School Diploma, Tennyson High School, Hayward, CA 1985

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