Customer Service

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Leslee M. Branch

Service & Sales Specialist

Detroit, MI 48214 313-***-**** ************@*****.*** OBJECTIVE

My goal is to obtain a position that will utilize my communication, organization, and customer service abilities in a professional and positive work atmosphere. In addition, I aim to work for a company that will provide me with real- time experience and opportunities to excel professionally and invest in my long-term career goals, allowing me to continue to value its overall mission and values.

EXPERIENCE

June 2022 - Present

Farm Technician - Processing • Planted Detroit • Detroit, MI Having expertise in all areas of fresh food production necessary to fulfill daily operation duties, I work at each station within the plant to cross-train all areas of operations, allowing me to successfully perform in fresh green and salad seeding, planting, harvesting/processing, and cleaning of quality products for the client-base. August 2021 – February 2022

Marijuana Trimmer • Trusted Herb Care • Warren, MI As a travel-based business, I went to various cannabis facilities to trim and package their product for distribution. The trimming entailed de-budding, defoliating plants for joint rolling, cone stuffing, labeling, and packaging products.

January 2021 – October 2021

Delivery Driver • Amazon • Sterling Heights, MI

Delivered packages safely by carrying and lifting items weighing up to 50 lbs during all weather conditions. Operated a company-owned vehicle that utilized a specialized electronic device to access relative customer information for deliveries while planning different routes daily.

July 2019 – July 2020

Pharmacy Technician • Harper Woods Medical Pharmacy • Harper Woods, MI Supported pharmacological services by assembling, stocking and distributing medications. Helped Pharmacists perform daily tasks to serve customers, including filling and labeling prescriptions, interacting with customers to answer questions, providing prescriptions to the client base, and contacting customers to notify them of their prepared prescriptions. July 2019 – July 2020

Pharmacy Technician • Midtown Pharmacy • Detroit, MI Supported pharmacological services by assembling, stocking and distributing medications. Helped Pharmacists perform daily tasks to serve customers, including filling and labeling prescriptions, interacting with customers to answer questions, providing prescriptions to the client base, and contacting customers to notify them of their prepared prescriptions. 2 Page

L eslee M. Branch

SERVICE & SALES SPECIALIST

August 2015 – June 2016

Hostess • Rockefeller's Oyster Bar • Grosse Pointe Park, MI Greeted guests entering the restaurant and managed scheduled and pending reservations. Provided guests with menus and answered any questions. Seated guests at tables according to available wait staff sections, keeping table rotation in mind to allow wait staff the right number of customers. Maintained a strong knowledge of the menu to provide superb great customer service.

May 2012 – July 2015

Cashier • Bert's Marketplace • Detroit, MI

I operated cash registers and balanced cash registers before and after each shift and generated reports for credit and debit sales for all payments accepted. Ensured all prices and quantities were correct, proving a receipt to every customer. Followed all alcohol sales guidelines and maintained a clean workstation.

KEY SKILLS

• Customer Service & Relations • Administrative Assistant

• Retail Sales Call Center • Microsoft Office

• Pharmacy Technician • Data Entry

• Inventory • Insurance Verification

• Typing • Upselling

• Cash Handling • Medical Terminology

• Medical Billing

EDUCATION

September 2016 December 2020 to Present

High School Diploma Certification for Licensing

Grosse Pointe South High School Elevate Salon Institute Grosse Pointe Farms, MI Royal Oak, MI

REFERENCES

Available upon request.

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