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JOSE OLIVEIRA PINHO,

MBA, ITIL, CSM, PMI-PMP, PMI-ACP

Newark, NJ • (973) 666 – 9876 • adx7kl@r.postjobfree.com • LinkedIn/JoseOPinho ACCOMPLISHED PROJECT MANAGEMENT EXECUTIVE

Optimizing operational performance through team building, strategic leadership, and process improvements.

• Accomplished analytical Project Management Leader driving business growth by creating innovative products & services, leading cross-functional teams, instituting continuous improvements, steering project lifecycle management, and collaborating with key stakeholders to steer critical decision-making initiatives.

• Highly motivated professional dedicated to restructuring underperforming processes and streamlining workflows to improve overperformance by resolving operational issues, instituting effective policies, and forging solid relationships.

• Develops, launches, and oversees high-quality projects from initiation to finalization to attain successful customer implementations through project planning, onboarding, user engagement, and personalized experiences.

• Effectively acquires technological proficiencies to accomplish successful integrations by leveraging expertise in IT project management, relationship building, data analysis, risk mitigation, customer success, and team building.

• Currently searching for a leadership role with a progressive organization where expertise in decision-making, emotional intelligence, mentoring & coaching, perseverance, and integrity will transform results. Drives cross-functional collaboration

to redefine internal operations.

Produces quality project results

in alignment with customers’

diverse business needs.

Implements innovative technical

principles & services to sharpen

infrastructural performance.

Professional Experience

2022 to 2023 • OMNICELL, INC. • Mountain View, CA

Program Manager, Healthcare Systems

Drive innovative, complex IT system programs & project implementation on time and budget by leveraging technical leadership & project management acumen, and strategic planning expertise. Produce comprehensive progress reports to track deliverables. Communicate long-term and short-term project goals to enhance server, security, & interface performance. Secure continuous improvement opportunities to ensure resource alignment and achieve organizational priorities. Lead product lifecycle management for multiple projects from initiation, pilot program development, & national rollout while monitoring Key Performance Indicators

(KPIs) to attain best practices. Run critical discussions with senior leadership & customers to identify program goals, oversee project scope, define governance, lead cross-functional teams, and support key stakeholders.

• Play a critical role in defining and establishing the position of Program Manager, partnering with cross-functional internal & external technical and non-technical teams, vendors, executive leadership, Subject Matter Experts (SME), and key stakeholders in a matrixed organization to devise and launch effective implementation strategies that propel organizational growth.

• Successfully institute complex projects for industry-leading organizations, featuring NYU Langone, Lehigh Valley Health Network, Hackensack Meridian Health Center, Atlantic Health Systems, & St. Joseph’s Health.

• Served as the key liaison for clients and Field Sales, Pre-Sales, Training, & Support teams to achieve project management goals through relationship building to drive product development and implement technology solutions.

• Utilize data analytic tools to assess project planning initiatives to mitigate risk, influence key decision-making initiatives, negotiate outcomes, and seize tangible results.

• Apply cutting-edge, customer-facing technical resources to improve IT infrastructure development, sharpen business application performance, oversee data management, and uphold security policies.

• Independently launch solid decisions by reviewing operational policies, processes, & strategic business plans.

• Consistently maximize revenue across all finalized projects by aligning deliverables with clients’ diverse business needs.

• Boost customer satisfaction through high-quality care and Quarterly Business Reviews (QBR) program performance.

• Directly report to the Senior Manager, Professional Services (PMO), ensuring all Omnicell products & services best align with customers’ diverse business goals.

JOSE OLIVEIRA PINHO

MBA, ITIL, CSM, PMI-PMP, PMI-ACP

2 Page

2021 to 2022 • TOPCON HEALTHCARE • Oakland, NJ

Project Manager, Customer Implementation

Led complicated, cross-functional customer implementation projects across numerous simultaneous & complex implementations to promote customer success. Utilized negotiation expertise, risk minimization, critical thinking, strategic leadership, and time management to direct people, processes, data, and technology. Consistently produced highly effective, reliable project results for new & current customers, maximizing business results.

• Supervised an extensive, diverse portfolio of complex projects through planning, organizing, leading, & controlling.

• Led customer implementations to submit projects that promoted specifications and added customer value timely.

• Implemented cost-effective solutions to mitigate risks, solve issues, and steer critical project path activities.

• Forged robust relationships with Subject Matter Experts (SME), customers, stakeholders, business process owners, & partners.

• Served as a critical resource, facilitating SMEs & business leaders carefully document and monitor business & project scopes.

• Attained business requirements by directing solution design meetings and actively participating in continual project status meetings.

• Coached, mentored, and trained inexperienced teams by delivering constructive feedback to spark professional development.

• Strengthened Topcon Healthcare’s project management vault, resources, & templates.

• Systematically issued weekly project status updates to facilitate senior management & key stakeholders. 2020 • APEX SYSTEMS AT CHARTER COMMUNICATIONS, LLC. • Stamford, CT Non-Technical Project Manager III

Highly respected as a multi-talented Project Manager, sharpening cross-functional departmental performance for Customer Operations, Billing, Field Operations, Customer Service, & Credit Services. Instilled functional expertise for teams by adding value through hands-on consulting to achieve project management goals.

• Supervised project implementation to support Billing for Legacy Charter, Legacy Bright House Networks, & Legacy Time Warner.

• Satisfied customers’ evolving needs by deploying innovative services to sharpen billing operations by offering project management excellence & oversight across the Project Management Office.

• Launched disciplined communication processes by documenting progress against plans to deliver detailed reports on project status, updates, & current health directly to internal stakeholders to propel transparency.

• Aligned project resources with departmental priorities through active collaboration, problem-solving, and conflict resolution.

• Effectively deployed Agile & Waterfall projects to redefine Billing Systems performance and identify continuous improvements to support customer responses, add customer feedback, and drive revenue for the Change Advisory Board (CAB).

• Leveraged extensive expertise in field operations to secure business growth & new development opportunities.

• Utilized SmartSheet & Microsoft Project to build team skills, optimize workflows, and drive process improvements.

• Constantly demonstrated strong ethics, integrity, flexibility, reliability, & collaboration to sharpen team development. 2019 TO 2020 • CANON SOLUTIONS AMERICA • Boca Raton, FL Project Management Specialist

Dynamic project management leader, well versed in all facets of project management. Drives innovative transformation and promotes and applies PMI-PMBOK best practices to internal and client projects. Adept at comprehending project requirements from a technology lens and a business point of view. Demonstrates extensive knowledge in customer management, enriching customer experience, and fostering customer trust.

• Managed up to 6 projects every week across the county, valued at up to $5M, ensuring operational excellence.

• Flawlessly managed the installation of old and new products for multiple clients across the county.

• Collaborated with teams of up to 10 members while supervising 25 employees at any time, fostering a high-performing team.

• Extensive expertise in comprehending and communicating stakeholder requirements to appropriate team members, ensuring requirement realization for the key stakeholders.

• Cross-functional collaboration with PS and SO colleagues to maintain a sharp pulse on product and solution offerings and capabilities.

• Demonstrated clear ownership for project tasks, establishing clear expectations and obtaining stakeholder commitment.

• Coordinated and facilitated communication of project objectives to all stakeholders, ensuring excellent proficiencies.

• Utilized Microsoft Project and Daptiv effectively to complete tasks.

• Assessed project concerns and identified strategic solutions to meet productivity, quality, and customer standards.

• Proactively communicated project status, issues, and risks to leadership while applying risk mitigation techniques as required.

• Utilized change control processes as required, collected and documented lessons learned for knowledge base inclusion. JOSE OLIVEIRA PINHO

MBA, ITIL, CSM, PMI-PMP, PMI-ACP

3 Page

• Conducted routine status meetings with all stakeholders, considering stakeholders’ needs and requirements.

• Managed daily operational and tactical aspects of multiple or large-scale projects.

•

2003 TO 2017 • LEXMARK INTERNATIONAL, INC. • Lexington, KY Project Manager, Managed Print Services (2015 to 2017) Managed and evaluated project activities at both Lexmark and client-owned tasks utilizing PMP-prescribed processes, procedures, and methodologies to prepare project plans and scope of work. Conducted risk analyses, developed appropriate solutions, and escalated complex issues when required.

• Managed up to 7 projects, using Microsoft Project, with values up to $3.5M while supervising 20+ employees per week across comprehensive projects, ensuring operational effectiveness.

• Directed major implementations at Cox Communications, Wachovia, and multiple government agencies, delivering operational excellence and flawless completion.

• Routinely reviewed and reconciled project-related hardware inventory until final installation at client location and loaded into Lexmark’s Asset Management System.

• Managed revenue during the project lifecycle, ensuring outstanding proficiencies.

• Cultivated long-lasting and trustworthy client relationships, delivering outstanding troubleshooting and strategic solutions to complex problems.

• Managed procurement, installation, resource planning, disposal procedures and services, proposal preparation and writing, and negotiations with external stakeholders.

•

North American Project Manager & Organizational Change Management & Geography Lead (2014 to 2015)

• Managed Lexmark workforce globally, onboarding the 2nd version of the organizational managed print services consisting of 250+ employees.

• Executed Microsoft Project, NetSuite OpenAir, and OpenPPM to complete tasks efficiently.

• Planned and executed geography implementation of managed print services enhancements, positively impacting financial and global supply chain operations.

• Co-managed 15 teams across geography, each supporting sub-teams, ensuring operational excellence.

• Demonstrated adeptness in order management, sales, account management, sales engineers, professional services, project management, customer success management, logistics, technical operations, and R&D. Additional Career Experience

2003 TO 2014 • LEXMARK INTERNATIONAL, INC. • MPS Technical Operations Consultant

2002 TO 2003 • GE FINANCIAL AT PFIZER INC. • Network Analyst 1999 TO 2001 • INTEGRATED DATA COMMUNICATION SYSTEMS, INC. • Network Infrastructure Engineer

1997 TO 1999 • ROLEX WATCH USA • Network Administrator 1993 TO 1997 • QUALITY MICRO SYSTEMS, INC. • Field Service Representative Education

KELLER GRADUATE SCHOOL OF MANAGEMENT (2012)

• Master of Business Administration (MBA) and Graduate Certificate in Project Management DEVRY UNIVERSITY (2007)

• Bachelor of Science (BS) in Technical Management DEVRY TECHNICAL INSTITUTE (1993)

• Associates in Applied Science (AS) in Electronics Engineering Technology\ Certifications

• PROJECT MANAGEMENT PROFESSIONAL (PMP)

• INFORMATION & TECHNOLOGY INFRASTRUCTURE LIBRARY & FOUNDATION (ITIL)

• SCRUM ALLIANCE CERTIFIED SCRUMMASTER (CSM)

• PROJECT MANAGEMENT INSTITUTE AGILE CERTIFIED PRACTITIONER (PMI – ACP) Technology

• OpenPPM • Smartsheet • PrimaVera • Microsoft Project • Microsoft Planner • Trello • Jira • Mavenlink • Gainsight

LANGUAGES

ENGLISH

SPANISH

PORTUGUESE

FRENCH

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