Customer Service Representative

Janice Reid

**** ****** ***** *****, ***** Mountain, Georgia, 30083, US • 404-***-**** • adx7k4@r.postjobfree.com Customer Service Representative and Military Veteran with 20+ years of professional experience collaborating with multiple levels of management and diverse audiences. Consistently achieved measurable results while supporting teams in a professional environment. Great team player who thrives in fast-paced, competitive environments. Committed to providing world-class customer service while remaining professional.

Customer service

Data entry

Recordkeeping strengths

Administrative support

Conflict resolution

Client assessment and analysis

Complaint resolution

Creative problem solving

General Studies - Some college (No degree)

Avondale High School - Avondale Estates, GA

Customer Service Representative - April, 2022 to July, 2022 Auto Glass Now - Tucker, GA

Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.

Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.

Promoted available products and services to customers during service, account management, and order calls. Communicated utility information to excavators and other appropriate personnel using paint, flags, and other methods. Customer Service Representative - July, 2020 to January, 2021 DeKalb County Sanitation - Decatur, GA

Received calls from customers requesting information on their sanitation service. Promoted available products and services to customers during service, account management, and order calls. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Complete and accurate work and keep customer files up to date. Dealt with a wide range of customer service, operational, and administrative tasks every day. Customer Service Specialist - January, 2020 to April, 2020 Dekalb County Watershed Management - Stone Mountain, GA Spoke with customers about their water bill concerns and quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.

Received and processed various documents for accuracy while demonstrating operational knowledge of customer needs. Ensured that company policies and procedures were followed while maintaining a safe and productive working environment. Requests and unresolved issues were directed to the appropriate department. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Service Representative - August, 2018 to June, 2019 LogistiCare - Headquarters - Atlanta, GA

Communicated with customers over the phone to provide product or service information, take or enter orders, cancel accounts, and obtain information about complaints.

Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken. Assist in the resolution of conflicts and complaints. Customer Service Underwriting Assistant - August, 2002 to September, 2015 COUNTRY Financial - Alpharetta, GA

Answered high volume calls per day addressing inquiries, problem solving. Verified customer information by examining existing evidence Accurately inputted all patient and insurance information into company's computer system.Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Processed policy and account changes as requested.

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