Curriculum Vitae

of

Phoziswa Ntobongwana

083-***-****

COVER LETTER

**** ****** ******

MFULENI

7100

Dear Sir/Madam

I came across a very exciting position on your job portal that I believe fits me perfectly. I am interested in applying for the current position. After reading the job description and requirements and matching it with my own experiences, I know that I would be a valuable asset to your organization.

I have acquired various skills and these skills include problem solving skills, good written and verbal communication skills, computer literacy, the ability to analyze numerical data, the ability to manage time effectively and the ability to work within a multidisciplinary team and also, the ability to write a report. I have also acquired field skills and I am able to use field equipment. I am also able to complete large amounts of work in challenging environments and conditions.

I have 5 years working experience as a contact center agent. My background includes successfully enhancing customer response strategies, implementing new processes, and managing overall customer service functionality to maximize loyalty, productivity and growth. Through proactive chat and also informing customers about real or potential product/services issues. Engaging in customer conversations on social media and proactive asking customers for feedback.

I am a hard worker, a great team player and I am able to adapt easily to change. What I have to offer are my skills and knowledge gained during my years of studying and working. And I pride myself on customer service skills and my ability to solve what could be difficult situations. I have learned to effectively understand and resolve customer issues I now want to apply my skills and knowledge in your company.

Please review my attached resume for additional details regarding my expertise. I would love to talk to you in more detail regarding this amazing opportunity at your company. It would give me great pleasure to hear back from you regarding my application.

Sincerely,

Phoziswa Ntobongwana

adx7jt@r.postjobfree.com

adx7jt@r.postjobfree.com

;

Personal Details

Name Phoziswa

Surname Ntobongwana

Date of Birth 1996/05/29

Identity Number 960**********

Address 6134 Cuitor Street

Mfuleni

7100

Cell Number 083*******

Email adx7jt@r.postjobfree.com

adx7jt@r.postjobfree.com

Nationality South African

Gender Female

Home Language Isixhosa

Marital Status Single

Other Language English (Fluent)

Isizulu (Fluent)

Health Excellent

Hobbies Listening To Music

Gym

Social Networking

Sports

EDUCATIONAL QUALIFICATIONS

BASIC EDUCATION

Last School Attended Kulani High School

Highest Grade Passed 12

Year 2014

Subjects Passed Isixhosa Home Language

English Second Additional Language

Economics

Mathematical Literacy

Life Orientation

Business Study

Accounting

TERTIARY

Qualification Public Relations

Institution University Of South Africa

Year 2020

WORK EXPIRIENCE

Company Credit Matters

Position Call Center Agent (Debt Review)

Duration 1 Year 7 Months (May 2015 to November

2016)

Responsibilities Convert leads into clients

Providing guidance on all aspects of debt

counselling

Negotiating payment arrangement with clients

Meeting sales targets

Provide client guidance on completion of debt

assessment

References Mr April (Team Leader)

078-***-**** (Cell)

Company Take a lot (Teleresources)

Position Agent (FNB Outbound)

Duration 3 months (January 2017 to April 2017}

Responsibilities Ensuring that customers receive their FNB

cards/at the arranged

date, time and address of their choice.

As with any arrangement scheduling,

problems and misunderstandings

Address validation

informing clients of I.D and proof of address or

latter of authorization

Multi Cards Schedulling

References Mr Zunaid (Team Leader)

072-***-**** (Cell)

Company Afrika Tikkun

ECD (Mzamomhle Educare Centre)

Position Teacher / Assistant Educator

Duration November 2019 – November 2020

Responsibilities Educate Children from age 4-5years

References Mrs. N. Jama (Principal)

Cell number 073-***-****

Telephone number Afrika Tikkun (Philani) 087-****-***

Company Merchants (Mass Build / Builders)

Position Customer Service Agent

Duration August 2021- January 2023

Responsibilities Offering assistance to customer to

ensure they find the right product/service they

f ind the right product or service

Assisting in doing quotation

Assist in creating online profile

Tracking instore order/online order

Assisting on product returns/exchange

Assist with price and stock availability

Reference Mr Nkwali Sonwabile

Cell number 068-***-****

Telephone number 086-****-*** (Contact Centre)

Contact this candidate