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Customer Service Warehouse Manager

Location:
Al Dafna, Qatar
Posted:
July 10, 2023

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Resume:

CONTACT

Doha, States of Qatar

Transferable Visa with NOC

+974-****-****

adx7j0@r.postjobfree.com

India

linkedin.com/in/abuthahir-

abdulkhadir-

SKILLS

• SAP – 7 Years

• Oracle EBS System – 4 Years

• Oracle Fusion System – 4 Years

• MS Office

• Logistics management

• Operations management

• Data analysis

• Order Flow WMS

• Shipping and Receiving

• Employee management

• Labor cost control

• Inter-departmental communication

• Capacity planning

• Overseeing logistics

• Documentation development

• Just In Time stock control

• Quality Assurance

• Contingency planning

• Warehouse Management System

• Supervising employees

• Forklift operations

• Change management

LANGUAGES

Abuthahir

Abdulkhadar

PROFESSIONAL SUMMARY

Accomplished Warehouse Manager with proven leadership in managing and directing 50 warehouse employees. Successful in overseeing employee training and day-to-day performance with a priority on safety, accuracy, efficiency, and company protocols. Expert in maintaining accurate records and inventory counts.

Problem-solving Logistics Manager knowledgeable in freight cost negotiations and building valuable vendor relationships. Looking to bring further success to a chemicals company through effective communication and compliance understanding. Professional Warehouse Manager offering 11 years of expertise in supervising and training 50 employees working in a warehouse.

Successful in meticulously managing logistics, planning employee schedules, and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

WORK HISTORY

Warehouse Manager 07/2019 - Current

Al Khorayef Petroleum Company - Dammam, Saudi Arabia

• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

• Monitored and improved picking accuracy, productivity, and cycle time by conducting ABC analysis and order profiling.

• Ensured warehouse personnel was properly trained and certified on equipment use, including forklifts and pallet movers.

• Oversaw staff training, addressing knowledge and skills gaps to maximize work quality and efficiency.

• Trained new staff on job duties, company policies, and safety procedures to facilitate rapid onboarding in times of peak demand.

• Provided updates on critical shipments to corporate departments and customers.

• Implemented and enforced internal policies and procedures for the warehouse department.

• Consistently defined Key Performance Indicator targets through logistical leadership and process evaluation.

Team Leader - Warehouse and Logistics 04/2015 - 06/2019 Tires Services Company Ltd. (Kumho Tires) - Jeddah, Saudi Arabia

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

• Fostered positive employee relationships through communication, training, and coaching.

Malayalam, Hindi, Tamil, Urdu: Native

language

English: B2

Upper intermediate

Arabic: B2

Upper intermediate

• Led performance reviews and tailored employee feedback to facilitate professional development.

• Reached high-quality standards through audits and testing.

• Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals.

• Prepared strategic planning to realize company vision.

• Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 100%.

• Applied the Lean 5S method to create a clean and organized work environment.

• Prepared strategic planning to realize company vision.

• Streamlined processes to achieve efficiencies and cost savings. Warehouse and Logistics Supervisor 05/2012 - 03/2015 Tires Services Company Ltd. (Kumho Tires) - Jeddah, Saudi Arabia

• Enabled accurate inventory tracking, producing comprehensive stock reports in SAP.

• Optimized receiving process, improving fulfillment efficiencies by 100%.

• Maximized space utilization by leveraging WMS for directed put-away, improving productivity by 100%.

• Introduced a new cycle count process, boosting stock accuracy from 99% to 99.9%.

• Facilitated smooth warehouse operations, verifying receipts, issues, and storage changes were accurately recorded in SAP.

• Ensured customer satisfaction by verifying the accuracy of shipments, and ensuring correct labeling, and weight.

• Researched issues to address shipping errors and packaging mistakes.

• Led and managed projects to support logistics efforts and plans.

• Resolved inventory discrepancies through accurate software updates and regular stock takes.

• Creating shipping documents for inbounds and outbounds. (Arabic and English)

Admin Supervisor - Billing, Packing, and Delivery 09/2010 - 03/2012 Emmanual Silks - Edappally, Kochi, India

• Investigated missing items, discrepancies, and losses.

• Maintained neat and clean store areas in line with health and safety policies.

• Located and retrieved requested products on the shop floor and in storage areas.

EDUCATION

Bachelor of Commerce: Commerce, 07/2007 - 05/2010

St. Gorgeous Colleges - Aruvithura (MG University) - India Diploma in Warehouse and Procurement Management: WMS, 11/2022 - Current International School of Skill Development - India

Diploma in Indian and Foreign Accountancy (DIFA): DIFA, 04/2010 - 05/2010 G-Tech Computer Education - India

Diploma in Computer Application (DCA): DCA, 04/2010 - 05/2010 G-Tech Computer Education - India

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