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Customer Service Account Manager

Location:
Staten Island, NY
Posted:
July 10, 2023

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Resume:

Qualifications: Top-performing Logistics professional with extensive experience working in the international shipping industry, supervising & Managing import & export Operations for Steamship lines, Freight Forwarders, NVOCC.

Handling small Packages /Breakbulk/FCL /LCL/Project Cargo, RO-RO services

Areas, to include but not limited to Asia, China, Far East, Europe, south America.

Strengths: Include implementation, planning, scheduling, problem-solving and team building.

Successful in resolving Internal and external customers' concerns in both corporate and small, Privately-owned environments.

System familiarity- SAP, ERP, Cargo Wise, Blue Cherry AS400, Microsoft Office familiar

Education:

High School graduate/ Curtis High School. 1974 thru 1977

1 year of college /Pace University / International Logistics, Import/Export Documentation/ Customs Audit 1997 -1998

WORK HISTORY:

Pernod Ricard (Jamison Brand) liquors 7/22/2022- 4/7/2023

Dispatch logistics & Scheduling Coordinator

Temp position / 9 months contract position

. Primary duties to included but not limited to

. Scheduling delivery appointments to Bailment state warehouses.

. Reviewing Liquors permits required for delivery

. Review and prepare damage reports for RTM.

. Tasked to create SOP for bailment state warehouses

. Weekly meeting with carriers to review any issues with deliveries.

. Weekly bailment team meeting to review any concerns with shortages or overages with deliveries.

. Weekly inventory reporting

. Daily spreadsheet updating on shipments p/u and confirm deliveries.

. Monthly visits to warehouses to review operations and storage.

. Daily import container delivery reporting and arrivals to port & warehouse.

. Efforts resulted in a major improvement in successful Inventory & delivery of shipment by 56% in 9 months.

Interport Global Logistics (East Brunswick, NJ) 07/2020 01/2022

Major Account Manager

. Primarily work with pharmaceutical accounts handling and reporting on scheduling deliveries,

. Brokerage problems, billing & document collection.

. Monitoring temperature (Heat & cold) on specialized cargoes for proper delivery temperatures on request.

. Weekly meeting with customers to address any issues or concerns with shipments to include on time deliveries &

. Monthly visits to storage warehouse to review safety measures are being properly enforced

. Scheduling deliveries

. RTM (Return to Vendor) monthly Reporting.

Efforts resulted in a Customer increase of loads with Interport Global by 55 containers.

Yusen Logistics (Secaucus NJ)

OCM Ocean Cargo Management Team 03/2017 - 01/2020

. . Work independently to monitor various in-house reports.

. Daily communications both verbally & written.

. Import coordination’s for major accounts

. Timely & effective customer service for import & export shipments

. Coordinate timely shipments at an optimal cost.

. Problem resolution, address concerns & problems in a timely fashion

. Daily contact with trucker & DC concerning deliveries and any issues that may result in shipment delays

. Coordinate with the load port office on any issues concerning documentation.

. Tasked to create SOP for major accounts.

. Monitor containers moving via rail to assure they are picked up prior to free time expiration.

. Monitor warehouse unload schedule to assure container is unloaded as per customer standards.

. Monitor empty containers to assure the return of empty prior to per-diem as allow per service contract per

. Held weekly conference call with Major Accounts to review accounts & issues

Efforts resulted in a top department rating (OCM) for Customer service & Operations for 2 yrs.

Kenna, Inc. (Newark, NJ) 11/2015 - 1/2017

Operations/ Logistics Manager-Ecommerce

. Managed facility and staff of eight for a high-volume international e-commerce fulfillment center.

. Handled transportation, brokerage, receiving, facility maintenance, and supplies.

. Prepare airway bill of lading information to the freight forwarder for airway bill of lading preparation

. Reviewing of airway bill of lading for accuracy

. After reviewing, send a copy to the destination office along with Express bill of lading

. Efforts resulted in the Owner being Named the Entrepreneur of the YR in India.

Meadows WYE (Staten Island, NY) 11/2013 - 10/2015

European Export Operations & customer service

. Received on hand cargo delivered to warehouse for exporting

. Reported of overages and shortages

. Reviewed completion of all shipment documents including weights, piece counts, HTS Codes, and values

. Organized weekly sailing load plans to assure maximum container profitability

. Prepared accurate rate quotes for new business.

. Pre-arranged booking with steam shipment lines six weeks in advance to avoid shutouts.

. Prepared bill of lading instructions for steamship lines and presented documents prior to cut off to avoid shipments being canceled or rolled to next sailing.

. Efforts resulted in a Filed AES with 98% accuracy reporting on weekly sailing bases.

Jaguar Freight Services (Valley Stream, NY) 09/2012 - 11/2013

Operations Executive Account Manager /1 yr. Contract position)

. Arranged import shipments to NY ports

. Handled import and export documentation for Air/Ocean shipments

. Sent arrival notifications and all tracking and tracing inquiries.

. Arrange trucking to delivery points with POD follow up.

. Rate quoting for potential business in addition to coordination of new business routings

. KPI reporting for top accounts and quarterly reviews of all executive operations accounts.

Topps Company (NYC, NY) 05/2011 - 05/2012

Import Coordinator (1 yr. contract Position)

. Arranged shipments from the Far & Middle East to NY ports of discharge

. Provided proper HTS Import classifications

. Reviewed all import documents and LCs for accuracy.

. Arranged trucking from Port of discharge and reviewed all import charges prior to payment authorization.

. Oversaw FedEx & UPS account coordination for all warehouse shipments.

. Efforts resulted in a Creation of destruction of goods program for outdated stock which resulted in a reduction of warehouse related cost by 15%.

Warnaco Inc (NYC, NY) 09/2010 - 05/2011

Customs Compliance Agent-Duty Drawback program (six-month contract)

. Checked HTS duty rates for accuracy and answer Customs inquiries (CF28)

. Filed and logged import and export information concerning duty drawback and post entry.

. Reviewed entries prepared by customs brokers and all ISF customs filings.

. Oversaw damaged good reports and filed claims with steamship line & truckers.

. Efforts resulted in a $80,000 Drawback return monies to company

R.G Logistics, Jamaica New York

Import Coordinator (one-year contract) 01/2009-1-2010

. Handled freight releases to CFS and pier

. Quoted import/export rates

. Prepared export decks

. Preparation and review all arrival information for accuracy.

. Oversaw container tracking

. Generated CFS warehouse manifest

. Coordinated the confirmation that all cargoes were delivered to CFS warehouse and port timely.

Suttons International (Edison, NJ) 05/2007 - 12/2008

Import/Export Operations Account Manager (Pharma accounts)

. Effectively provide accurate and timely arrival information for handling 75 /100 files per month.

. Actively tracked and traced tanks from Europe and the Far East, and communicated daily with Customs brokers, truckers, and rail/pier operators; responsible for scheduling all door points.

. Prepared HazMat paperwork

. Hazardous Certified

Atlantic & Pacific Tea Co. (Montvale, NJ) 05/2004 - 04/2007

Import Coordinator

. PO / Vendor management monitored and ensured that vendors cross-reference orders against PO quantity and cargo ready date.

. Managed documentation and ensured vendor compliance within SOP parameters.

. Responsible for Domestic Air, International Air export/import, as well as ocean export/imports.

. Coordinated air and ocean import traffic for cargo arriving at airports/pier

. TSA compliance and updating the track and trace system as well as confirming docs/charges were surrendered prior to truck dispatching.

. Reviewed all related charges for accuracy for customer invoicing (discovered an $80k double-billing error created by a freight forwarder).

ADDITIONAL WORK EXPERIENCES:

COSCO N.A., Secaucus NJ 2001-2003/ Vessel coordinator- 2 yrs.

Columbus Line, Jersey City NJ 1992-1994 / Import Coordinator 2 yrs.

Zim Israel Lines, NYC 1999-2001/ Export customer service-2 yrs.

NSCSA, Piscataway NJ 1994-1999/ Import/ Export Supervisor 5 yrs.

ADDITIONAL SKILLS:

Air & Ocean Import /Export Experience/Ecommerce small package

AS 400 System/ Cargo wise familiar/ blue Cherry familiar

U.S. Customs OTI- Ocean Transportation Intermediary Training Qualified

CTPAT training courses completed.

Hazardous certified 6/2008

U.S. Customs OTI- Ocean Transportation Intermediary Training Qualified

Familiar with MS Office Word, Excel & PowerPoint

USDA/-FDA -FMC Familiar; NAFTA-SAFTA- Familiar

AEI- ABI -AES -ISF- AMS-FAA IATA C -TPAT Familiar

Familiar with MS Office Word, Excel & PowerPoint

TSA-USDA-FDA- SAP-Familiar

Hazardous certified 6/2008

CTPAT training courses completed.

U.S. Customs OTI- Ocean Transportation Intermediary Training Qualified

Department of transportation (DOT) familiar.



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