Alison Griffet

Hurst, TX

Phone: 214-***-****

Email: adx7iw@r.postjobfree.com

Objective

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills in a fast- paced environment

Employment History

01/2000 - 06/2023 Customer Service Supervisor

American Airlines, Dallas, TX

• Ensured personnel was accurate and complete for each flight operation

• Ensured all arrivals were met and dispatched on time

• Resolved all problems with ticketing and check-in for the agents, using Sabre travel technology

• Used organizational skills to perform multiple tasks within limited time deadlines

• Self-motivated with minimal supervision

• Performed all duties of customer service agent as needed Resolved issues for distressed passengers and employees

01/1992 - 01/2000 Ticket Delivery Service

American Airlines, Dallas, TX

• Investigated potential credit card fraud for ticket purchases

• Received calls from passengers with questions regarding ticket purchase

• Fraud prevention

• Instructor for new hires

• Integral part of electronic testing for tickets

• Supervisor for Customer Resolution Desk

02/1990 - 01/2000 Customer Service Representative (CSR) American Airlines, Dallas, TX

• Handled calls from passengers with lost luggage claims

• Resolved issues regarding checks for compensation

• Worked closely with baggage tracers to locate displaced luggage

• Liaison between claim analysts and passengers for resolution of customer claims Education History

Paralegal Studies/Pre-Law

Bachelor's Degree

Southern Illinois University,

Occupational Licenses, Certificates and Training

12/2008 Esthetician

Duvall's

Detailed References

References Available on Request