Administrative Assistant Team Leader

Phyllis S. Wagster

*** ***** ***** ****** ********* 615-***-****

Fayetteville, TN 37334 *******.*******@*****.***

Resourceful, consistent Administrator with Secret Clearance and experience in defense contracts, state purchasing, budgets and auto sales support. Organized morale builder with excellent spelling, grammar, and computer skills. Quick learner who can multi-task, organize, delegate, and apply creativity to problem solving.

Education: B.S. Liberal Arts, Middle Tennessee University, Murfreesboro, TN

(Secret Clearance)

KEY SKILLS

Project development and implementation Customer focused, Team Player

Excellent oral and written communication skills Microsoft Word, Excel, Access, Powerpoint

Adobe Acrobat Deltek

Costpoint Publisher

Employment History

S3, Inc. 6150 Discovery drive, huntsville, al – Storm Po - Dean Reese, Manager

Program Analyst – 2/20/2020 – 4/30/2023 - Served as Program and Functional Analyst supporting a major technical support effort to a high visibility Army Project Office, PM STORM. Major duties include: work in coordination with the Task Lead and independently to organize and conduct analyses/research at the task level; supported development and use of required spreadsheets for planning, tracking, analyzing and reporting current and future budgets for labor, travel and other direct charges. Collected, analyzed and compiled monthly technical accomplishments from contract staff and consolidated into monthly reports to the government; conducted research and assessment of contract and company Labor Category requirements and staff qualifications. Developed inputs for hiring requisitions; tracked personnel badging and common access card data; reviewed, coordinated and assisted with travel arrangements for appropriate management officials, as well as Storm team and audited travel vouchers. Provided security clearance status for contractor team; reviewed and supported finalization of employee resumes and verification of new employee requirements for the Project office; identified and developed data required for use in management and direction of task. Managed a variety of special events/functions (coordinated, managed and directed all organizational level special professional and official social functions and events, to include meeting, briefings, conferences, ceremonies, luncheons, seasonal events, etc.) Completed 71 Page Monthly Report from Storm Employees and Subcontractors. Proficient in Microsoft Application Suite to include Excel, Word and PowerPoint, Deltek and Costpoint.

National Aerospace Solutions (NAS) Temporary, Lisa Claudio, Supervisor

Work Instruction Specialist – 2/1/2018 – 6/25/2019

Arnold Engineering, Tullahoma, TN 37389 931-***-****

converted Work procedures into Required format and proofed for engineers

Unemployed 1/17/2018 – 2/1/2018

Administrative Assistant – 6/2015 – 1/17/2018

Employer: ALATEC/Ignite, 410 Jan Davis dr. NW, Huntsville, AL 35806 (Subcontractor)

Administrative Assistant – 10/2010 – 6/2015

Employer: AI SIGNAL, Inc. 2001 Nichols Dr., Huntsville, AL 35801, Redstone Arsenal (Subcontractor) Supervisor – Rick Wright (GS-15/NHIV), Director of Engineering Test Analysis - Supported the Director of Engineering Test Analysis at MDA & one hundred thirty-five (135) direct reports, one of the largest teams in DE. Provided calendar management support for Director. Input and review of Government employee and supervisors bi-weekly timecards in MDA approved timekeeping database DAI. Process Visitor Authorization Forms. Provided escort for individuals to requested offices. Controlled access to team hot desk. Coordinated domestic and international travel including execution of electronic travel authorizations and preparation of travel package. Coordinated performance appraisal process using AcqDemo Performance Management & NSPS to ensure all civilians complete self assessments by required deadline (April 30), reviewed PRD’s, and coordinated (IDP) Individual Development Plans. Managed the divisional website (MDA Portal) including maintenance by troubleshooting any maintenance issues, verification of all links, calendar and organizational updates, conversion of file formats, for example: Word Doc to PDF, design and redevelopment of portal page. Managed budget and expenses for the division by providing Cost Analysis, Budget Item Justification, providing Procurement History & Planning and investigating Congressional Reporting Requirements. Managed personnel files and training plans for all 34 Civilians.

PHYLLIS S. WAGSTER EXPERIENCE CONT) Page 2

Tracked training plans and provide report to Director. Worked with employees to offer training suggestions and opportunities. Keep personnel files on all civilian employees with signed required forms, and Individual Development Plans.

Tracked division taskers and suspense’s utilizing the MDA E-tasker Program. Track and consolidate all responses, enforce suspense date, obtain all signatures of approvers, and enter into MDA-E-tasker program. Developed schedules for and participate in applicable MDA administrative duties such as end-of-day security checks, burn bag disposal, classified document accountability, maintenance and management of office records, maintained all organizational distribution lists and other routine activities associated with day-to-day operations. Performed Property Book Management by processing all

new inventory requests, track delivery of critical equipment, responsible for coordinating maintenance on all damaged equipment, obtaining proper approvals, track inventories and manage receipts. Acted as the office move coordinator for Functional Management, Execution and Non-Matrix organizations. Utilized SharePoint and back up for E-Tasker support.

Office Administrator for Project Team Leader, Redstone arsenal – 7/09 – 10/2010

Employer: JACOBS, 1525 Perimeter Parkway, Suite 330, Huntsville, AL 35806

Supervisor: Billy J. wiley - Gathered and consolidated data from 10 Sustainment Group members to prepare monthly charts and reports for Senior Management of ITSS Support for LOGSA. Managed personnel files and training plans in Tracking system and generated progress reports. Updated attendance databases by tracking vacation and alternate work schedules. Coordinated travel, meetings and visitor itineraries. Coordinated performance appraisal process by collecting all IDP’s (Individual Development Plans) and scheduling appointments for employees and managers to discuss. Performed Property Book Management by generating work orders for facility maintenance, processed requests for new inventory, tracked deliveries, obtained proper approvals, picked out used furniture and managed receipts. Managed budget and expenses by providing budget item justification, procured many items used in office, obtained quotes, approval signatures and provided lost time visibility for manager by creating spreadsheet tracking system downtime.

Office Administrator for Product Team Leader at Boeing Ground Segment Division 6/08 – 7/09

Employer: TECHNI-CORE, 4681 Research Park Blvd., NW Huntsville, AL 35806

Supervisor: Michelle Griffin

Supported Director of Ground Systems in two locations each day. Arranged travel. Planned and coordinated corporate luncheons and created PowerPoint presentations for on-site and off-site meetings. Screened visitors and managed Director’s schedule. Coordinated performance appraisal process for all Boeing Direct Reports fifty-two (52). Collected IDP’s (Individual Performance Plans), and scheduled appointments for employees and managers to discuss. Managed Personnel files and training plans. Assisted employees with career related training info and kept personnel files up to date with mandatory documentation and signed forms. Managed budget and expenses for the division – gathered and coordinated data for special bidding project and processed monthly expense reports including all support documentation.

Business Services Coordinator – 9/05-5/08

EMPLOYER: STATE OF TENNESSEE, 2161 Unionville Deason Rd, Bell Buckle, TN 37020

SUPERVISOR: KAY HALE - Purchased operational supplies for ten Senior Managers and 35 Staff Members/Facilitators at Tennessee Fire and Codes Enforcement Academy. Achieved $10,000 cost savings over three years by researching and locating new vendor for salvage vehicles for training. Managed budget and expenses for the division/school - generated monthly actual versus budget reports. Prepared and reconciled daily deposits and generated credit refunds to customers. Performed property book management – solicited competitive sealed bids for requisitioned materials and services. Monitored State-Wide contracts to ensure compliance and conducted research in resolution of contract issues between State and Vendors. Followed up to ensure timely delivery. Streamlined purchasing by developing Excel Database for material, service costs, supplies and products. Coordinated and compiled written specifications, such as water towers – repair of railing around the tower, railing specifications (how long, wide, tall – provided exact measurements.) Managed the divisional website including maintenance and improvements by assisting vendors with requests to become state vendors, assisted with necessary forms for addition to website for bidding purposes to vendors. Managed the divisional website including maintenance and improvements by assisting vendors with requests to become state vendors, assisted with necessary forms for addition to website.

Office Administrator for Product Team Leader at Boeing – 5/04-9/05

Employer: TECHNI-CORE, 4681 Research Park Blvd., NW Huntsville, AL 35806

Supervisor: Michelle Griffin

Supported Director of the Ground Segment Division by researching information for meetings, appointments and presentations. Managed calendar and travel arrangements. Provided back-up support for other executive administrators. Coordinated performance appraisal process for all Boeing Direct Reports, collected IDP’s (Individual Performance Plans), and scheduled appointments for employees and managers to discuss. Managed Personnel files and training plans. Assisted employees with career related training info and kept personnel files up to date with mandatory documentation and

PHYLLIS S. WAGSTER EXPERIENCE (CONT) Page 3

signed forms. Managed budget and expenses for the division – processed monthly expense reports including all support documentation. Assisted employees with career related training info and kept personnel files up to date with mandatory documentation and signed forms. Managed budget and expenses for the division – processed monthly expense reports including all support documentation.

Administrative Assistant/Business Analyst for South Regional Team - 1/1995 – 4/2004 - EMPLOYER: SATURN CORPORATION/General Motors, Brentwood, TN. 37027 -Supervisor - Ross Bird - Supported Saturn South Regional Purchasing Manager. Provided transitioning support during downsizing as Marketing Area Managers and Facility Consultants moved to new territories and generated compiled, and shipped charts, reports, and memos for GM meetings. Managed budget and expenses for Saturn South Regional Office – Produced vehicle forecasts to monitor vehicle inventory supplies for eight Market Area Managers, arranged travel and processed expense reports for eight Marketing Area Managers and 15 Facility Consultants. Performed property book management by placing vehicle orders for Regional Auto Shows for Retailers, tracked transportation/arrival of vehicles. Arranged for stock transfers if orders were delayed. Coordinated Customer Appreciation Events by identifying, pricing, negotiating and ordering Give-Aways. Managed company car program for Market Area Mgrs and Facility Consultants which mandated vehicle changes at 10,000 miles. Coordinated the performance appraisal process for Saturn South Regional Market Area Mgrs and Facility Consultants by entering documentation into appraisal site for Market Area Mgrs. and Facility Consultants. Coordinated meetings with supervisors and employees. Managed personnel files and training plans. Tracked and assisted employees with career related training info and kept personnel files up to date with mandatory documentation and signed forms. Contributed to implementation of Kanban office supply inventory system that reduced out of stock emergencies and reduced inventory.

Training:

Managerial Communication, Organizational Ethics, Organizational Leadership and Change Management

7 Habits of Highly Effective People Stress Management Skills

Brand Marketing Communication Skills

Customer Service Skills Ethics Training for State Employees

MS Office Intermediate/Advanced Time Management

Adolescent Psychology The 60 Second Procrastinator

CPR / Defibrillator Access 7.0

Vista Training Preventing School Violence

Security Acknowledgements Process Saturn Team Building

OSHA Outreach (30 Hours) Passed Real Estate exam on first try

Community Involvement

Kept score, refereed, and sponsored cheerleaders for Upward Basketball Program Volunteer; Staffed Outreach Center for homeless and needy; Prepared programs, sold T-shirts, staff concessions for American Cancer Society Benefit; Served as scorekeeper for Lions Club Football Tournament and Hands of Mercy Volunteer

References: Upon Request

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