Security Officer Customer Service
Resume:
Pamela L Lewis
Indianapolis, IN 317-***-**** adx7et@r.postjobfree.com
Summary
I have worked 19 years in security and 12 years as a Security Receptionist at Eli Lilly Technology Center as well as other positions with Securitas. Provided excellent customer service to visitors, contractors and employees while making all feel welcome in a professional and safe environment at all times while keeping the integrity of all companies.
Work Experience
06/2023-Present
Securitas Security Services USA, Indianapolis. IN
Security Officer-Ryder
Greeted employees, contractors and visitors and put their bags through the X-ray Baggage Scanner
Wand anyone that set off metal detectors
Signed in visitors, verified their ID with their license, called their host
Verified employees are active when their badge do not work
Checked in truck/trailers and contractors coming in/out on computer at truck gate
Patrolled the building interior and scanned barcodes
Monitored cameras
Reported any issued to my supervisor
Respond to and report any emergencies to my supervisor
Followed all of Ryder's policies and procedures
06/2023-6/2023
Securitas Security Services USA, Indianapolis. IN
Security Officer-Epson
Greeted employees and inspected their bags upon entry
Monitored the metal detectors
Answered calls on phone/radio as needed
Signed in trucks/trailer and contractors in/out of computer system at truck entrance
Respond to emergencies
Followed Epson's policies and procedures
1/]2023-5/2023
Securitas Security Services USA, Indianapolis, IN
Security Officer/ Supervisor-RR Donnelly
Supervised and scheduled a crew of five emoyees
Opened lobby and maintained the daily operations of the lobby
Greeted employees and checked in visitors upon arrival.
Inspected all employee and visitor bags upon entering/exiting the facility and through metal detectors
Monitored all cameras
Reported any safety issues to my Account Manager
Instructed my team on any new information or changes to daily routines
Counseled and corrected unacceptable employee practices
Responded promptly to all emergencies
Followed all of RR Donnelly's policies and procedures
11/2022-1/2023
Securitas Security Services USA, Indianapolis, IN
Security Officer-Siemens Healthineers
Greeted employees, visitors and contractors
Signed employees, visitors and contractors and issued temp badges when needed
Reported any issues to client
Monitored the access entry point
Responded promptly to all emergencies
Followed all of Siemen's Healthineets policies and procedures
8/2022-11/2022
Securitas Security Services USA, Indianapolis, IN
Security Officer-Hanzo
Opened facility and greeted employees and visitors upon arrival
Signed in all visitors
Controlled access to the facility by monitoring entry door
Secured all doors at the end of day
Responded promptly to all emergencies
Followed all of Hanzo's policies and procedures
3/2020-8/2022
Securitas Security Services USA, Indianapolis, IN
Security Officer/Mobile-Walmart
Secured Walmart's premises and property by patrolling the property in security vehicle
Controlled the parking lot traffic
Issued parking violations
Report any loss or damage to my supervisor
Kept log of daily activities
Kept up the maintenance on security vehicle
Sent in payroll to account manager
Responded to all emergencies
Followed all of Walmart's policies and procedures
1/2007-1/2020
Securitas Security Services USA, Indianapolis, IN
Security Officer/Receptionist-Eli Lilly Technology Center
Opened lobby and maintained the daily operations of the lobby
Created visitors, temp contractors and temp employee badges
Verified their ID's before entrance to facility
Provided excellent customer service to all
Provided site directions as needed
Responded promptly to all emergencies in the lobby
Reported any safety issues or indiscretions to my superiors
Vigilantly monitored all activity in the lobby
Answered phone calls and responded in a professional manner
Followed all Eli Lilly' s policies and procedures
3/2004-12/2007
Securitas Security Services USA, Indianapolis, IN
Mobile Security Officer-Eli Lilly Technology Center
Patrolled the premises and exterior lots
Performed locks and unlocks as needed
Assisted with jump starting employee vehicles as needed
Assisted with signing in employee, contractors and visitors at the entry and truck gates as needed
Issued parking violations for improper parking
Responded to all emergencies
Performed patrols throughout the buildings
Reported any issued to my supervisor
Followed all of Eli Lilly's policies and procedures
Education
1974-1977
Emerson High School, Gary, IN
General Studies
12/2009-9/2011
ITT Technical Institute, Indianapolis, IN
Associate of Science - Computer Network Systems-Honor Student
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