Customer Service Team Member
Resume:
K
Richard Knight
adx7d0@r.postjobfree.com
San Tan Valley, AZ 85140
SUMMARY
Talented [Job Title] offering [Number] years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team.
SKILLS
Order Fulfillment
Inventory Management
Product Merchandising
Inventory Auditing
Maintenance Schedules
Clean Driving Record
Vendor Relations
Suggestive Selling
Goal Setting
Ordering Parts
Returns Processing
Account Updating
Purchasing Oversight
Verbal and Written Communication
Customer Service
Proficient in [Software]
Operations Management
Training and Coaching
Invoice Processing
Display Building
Report Generation
Reviewing Deliveries
Cycle Counting
Problem-Solving Skills
Staff Training
Delivery Coordination
Team Collaboration
Promotional Planning
EXPERIENCE
Retail Parts Professional
Scottsdale, AZ
Right Toyota/ May 2007 to Current
Followed standards of care and compliance per company and legal requirements.
Increased team productivity by implementing multiple strategic process improvements.
Developed strategic sales initiatives to pitch products and services.
Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Placed inventory numbers on parts to properly identify items for counter associates.
Directed [Number] employees in parts sales, service and delivery.
Operated point of sales and parts lookup computer systems.
Received, examined and reshelved returned parts.
Performed complimentary services, battery installation, testing and wiper installations.
Received and stocked incoming merchandise, arranging items in correct locations.
Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Opened crates to replenish stocked items in proper aisles.
Coordinated and executed daily parts deliveries to local businesses.
Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Tracked team performance targets and sales metrics to identify areas for improvement.
Assisted [Job title] with cycle counting for inventory control.
Managed employee schedules and daily assignments.
Improved team member performance by devising and overseeing personalized strategies.
Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Performed quality control inspections on parts and packaged parts for delivery or sale.
Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
Communicated product expertise and department process improvements to meet organizational goals.
Warehouse Manager
Mesa, AZ
Earnhardtford/ Dec 2005 to Dec 2006
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Established and maintained good relations with customers, vendors and transport companies.
Engineering Assistant
Tempe, AZ
Motorola Mobility/ Jan 2003 to Aug 2005
Maintained timely and accurate oral and written technical reports of engineering activities.
Attended meetings and site locations to gather data for project work.
Prepared and participated in project design reviews.
Worked with other engineers to respond to requests for product improvements and quality concerns.
Used computer programs to perform complex engineering operations.
Improved technical abilities by pursuing training and practical learning opportunities.
Collaborated with engineering staff on prototype testing and instrument modification.
Wrote and filed necessary documents to assist team leaders with efficient organization.
Tested products and detailed issues or malfunctions to senior management.
Gathered and modeled information for use by project leaders
Maintained project materials and utilized blueprints, schematics and specifications.
EDUCATION AND TRAINING
Bachelor of Arts
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ
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