Program Management: Leading ‘process transition’ projects PAN India - ideation, design,

implementation, and optimization – Agile way

Own project performance: Track, report, analyze, RCA, review project deliverables and reporting

Project Resource Management: Resource Planning, resource movements, effort maintenance, utilization, and effort forecast

Cross-Functional Alignment: Supporting Capability partners in tech, infra, resource management, data analysis, and leadership review

Resource Management: Supply Management, Demand tracking, supply to status analysis, and reporting for supporting capabilities

People Management: Team Management, Coordinating, Communicating, Performance Management, Resource Management, RCA

Change Management: Led Change Management and communication for around 1500 employees globally and 150 Pan India

ACCENTURE AUG 2017 - AUG 2020

PROGRAM & OPERATIONS SPECIALIST

KAVITA RAI

M A N A G E M E N T P R O F E S S I O N A L

GET IN CONTACT

PERSONAL PROFILE

AREAS OF EXPERTISE

OTHER SKILLS

WORK EXPERIENCE

Mobile: +91-999*******

https://www.linkedin.com/in/kavitarai/

Email: adx7aq@r.postjobfree.com

A data-driven program

management professional with 12+

years experience in IT Industry,

Ecommerce, Edutech, Startup

Agile Scrum Certified

Project Management

Program Management

Quality Management

Operations Management

Transition & Program Management

Strategic Planning & execution

Process Operation

People Management

Team Management

Change Management

Supplier Management

Product training

People Management and training

Team Building & Management

SOFT

SKILLS/STRENGTHS

Relator

Maximizer

Futuristic

Achiever

Analytical

Gallop's Top 5 Strenghts

CERTIFICATIONS

Certified Scrum Master from

Scrum Alliance

Professional Diploma in Digital

Marketing by Digiital Marketing

Institute (DMI) & NIIT

Led team of 30 Associates & Manager, responsible for the quality of YouTube videos posted on a different channel

Prepare a list of deviations for correction and verify corrections as per established company standards

Working towards process automation, Educator performance analysis, and recommendations for improvement

UNACADEMY JAN 2021 - APR 2021

SENIOR MANAGER -QUALITY & AUDIT

Leading quality initiatives and audits in Vedantu

Program Management to enable multi-faceted quality enhancement initiatives pertaining to products, services, internal processes, training and hiring Build and maintained process and reporting framework throughout the projects life cycle and communicate them effectively across the team, stakeholders and leadership Streamlined the quality process and parameters for academic content and counselling experiment - the experiment has shown positive improvement in stakeholder quality performance

Designed and Implemented training programs to improve the quality parameters of stakeholders at all stages of the program life cycle Designed a quality framework for hiring with defined AQL Initiated informal and formal coaching and mentoring to 30+ team members regarding the project management best practices and deliverables Established an evaluation system to determine the effectiveness of internal auditors, implemented improvements to an auditor training program to consistently ensure calibrated quality performance reviews with all stakeholders

VEDANTU MAY 2021 - MAR 2023

SENIOR PROGRAM MANAGER -QUALITY LEAD

Leading Product Operation Team, responsible for sales operation, managing vendors/suppliers/ trainers, maintaining TAT in customer service Played a key role in marketing deliverables including marketing/sales operation, communication, collaterals, sales tools, collaterals, and other promotional materials needed to optimize marketing performance

Successfully designed and implemented a repository of training needs for working executives Accountable for all India launch of training programs in different corporates, as well as keeping track of all the processes involved in training programs. Manage actions and is accountable for all service delivery

NIIT LIMITED JUL 10 - NOV 14

SENIOR EXECUTIVE - PRODUCT MANAGEMENT

Leading Suppliers/Sellers relation and management team Successfully onboarded 1.5 lakhs SKUs to generate GMV of 9 Cr in 3 months’ Cross-functional team liaising and coordination with Tech, Finance, Category & Process design and implementation to ensure faster execution of new ideas and projects Strategic planning and execution to grab the opportunity of Market place growth and avoid threats to project failures

Coordinated with tech teams for defining the business side requirements for the backend software and the front-end solutions for all the projects Ability to manage knowledge, replicate best practices from other locations/ processes to improve process performance

Leading the overall process of SD Instant which include which includes (Seller's Training, Onboarding, Retention & Account management)

To ensure timely delivery of orders through efficient uses of Supply Chain & Logistics resources Plan & conduct transactional quality audits, Client & Internal calibrations Ability to manage knowledge, replicate best practices from other locations/processes to improve process performance

SNAPDEAL DEC 14 - MAR 17

TEAM LEADER - MARKETPLACE HEALTH & STRATEGY

time by different suppliers

Merchandising Team

TEAM LEADER - SUPPLY CHAIN LOGISTICS & MANAGEMENT

EDUCATION HISTORY

BIRLA INSTITUTE OF MANAGEMENT

TECHNOLOGY (BIMTECH)

2008- 2010

CGPA: 6.6

POST GRADUATE DIPLOMA IN

MANAGEMENT

BUSSINESS EXECUTIVE

BUNDELKHAND UNIVERISITY,JHANSI

2004- 2006

PERCENTAGE: 65%

MSC BIOTECHNOLOGY

BUNDELKHAND UNIVERISITY,JHANSI

2001- 2004

PERCENTAGE: 68%

BSC(H) BIOTECHNOLOGY

Received recognition from Rohit Bansal, COO

SnapDeal for creative ideas for customer

delight

Feb,16: Received “You are Mad (Making a

difference)” award for continued performance

Jan,16: Received Grow Award for achieving

100% team target all metrics

Aug,15: Received Infinite Mile award in R&R of

Snapdeal for unstoppable achievement and

driving team performance highest Achvt/Trgt

within TAT among all the zone and categories

for continuously four months By VP HR

July,15: Received Star Contributor award for

overachieving the monthly target

May,15: Gold Star Winner for meeting targets

on all metrics

Feb & March,15 Recognized for driving team

for audit quality purposes and achieving the

highest bracket of POGs from 20% to 85%

RECOGNITIONS

PROJECTS

E-Agility (coffee plunger) – Brand Assortment

& Competition Bench Marking

SD Instant (4 hours delivery):Leading the

overall process of which includes

(Suppliers/Sellers Training, Onboarding,

Retention, Account management and ensuring

timely delivery)

Quality Audits: Plan & conduct transactional

quality audits, Client & Internal calibrations

Torso (Hardline-bridging competitor

assortment)

Leading a team of 25, Sellers Onboarding – SOS involved in qualifying and training sellers with inbound processes along with organisation standards and quality measures maintained internally

We as a team are responsible for getting new sellers onboard which would add variety in selection in all categories – Fashion, Electronics, and Home and price competitiveness to the end customers

Perform auditing of incidents reported at the client level and conclude whether the incident is a defect or intermittent/data issue

Managing the Response TAT of various clients onboard received on a daily basis Ensure business metrics, conversions, and qualified onboard client closure in terms of serviceability and other parameters

Vendor and account Management

TEAM LEADER - SOS

Successfully document the process, function, and practices of the AEE Ecosystem Presales Services Team

It includes - Reviewing, evaluating, and documenting the overall process on all relevant OI standards and aspects, like SIPOC, HLPM, FMEA, MOS, DPM,3X3 MATRIX, RACI, I2i etc Operation Initiative (OI) Documentation

Octane Tool – Tracked and managed product backlog, task breakdown, user Tower wise Sprint Planning, Daily Scrum, and Sprint Retrospective Successfully completed Agile Scrum master certification Worked as Product Manager with Developers, Design, Technology, and Fulfilment Team to design and deliver the solution

Instrumental in translating user’s requirements into product functions and design needs for development and design team

The final product now enables:

stories, data Updation

- Better tracking of request/task with timeline, the team assigned, and watch list

- One window solution for client assignee

Service Now Implementation - PreSales EHUB

AHC - Scrum Practitioner

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