Real Estate Customer Service

Jennifer L. Vargas

**** *** ******* #*** ****** CA 92879 Phone: 951-***-**** Email: *****************@*****.*** Objective To obtain a position that utilizes my skills and knowledge to further my career.

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Experience Sr. Loan Processor

November 1, 2011- February 1, 2023 Worked for the same Builder Branch but under different companies within the last 11+ years. We started with First Mortgage Corp., then Freedom Mortgage Corporation, then Finance of America Mortgage, then to Supreme Lending. Riverside, CA/ Corona, CA

Review all Credit, income, asset documentation

Analyze information for accuracy

FHA/VA/CONV/USDA/ BOND PROGRAMS/Purchase/Refi/2nds

Highly Organized wiht excellent customer service skills

Coordinate loan documents and funding conditions to close the loan

Maintained communication with builder, real estate agents, title, appraisers, escrow and customers

Maintained and managed a pipeline of 100 + loans for our Builder Client- Woodside Homes. (We also had accounts with Lennar and other builders)

Ordered Appraisals, coordinated inspections and reviewed / logged appraisals.

Pre-Underwrote mortgage loan applications.

Assisted wtih Re-structuring of the loan.

I was the main point of contact for our customers/clients, escrow, title, appraisers and our builder clients.

Have experience with brokering loans.

Mortgage Loan Officer

September 2003-September 2011 Bank of America/ KB Home Loans, Temecula, CA

Reviewed all documentation in qualifying for a mortgage loan per guidelines

Structured loans for clients

Maintained Business relationships with Builder (KB HOMES), Sales Agents and Realtors

Prequalified borrowers for City and County Down payment assistance programs/I was certified to Originate City and County Down Payment Assistance programs

Knowledgeable in qualifying borrowers for FHA/VA/CONV financing

Worked with Business Partners/Builders and Realtors on obtaining new business

Maintained communication with builder, escrow and customers

Able to maintain pipeline of 100 + loans

Helped organize and coordinate business meetings, presentations, and Builder/Realtor events to gain new business

I also worked with Clients on credit repair.

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Loan Processor / Transaction Coordinator / Officer Manager Assistant

October 1999- August 2003 West Coast Real Estate /Home Loans, Rancho Cucamonga, CA

Review all documentation in qualifying for a mortgage loan

Maintain communication with builder, escrow and customer

Pipeline of 50-75 loans

Analyzed credit, income and asset documentation

Prepared loan files for submission per lender guidelines

Customer Service

Helped organize files, made sure all contracts were fully executed, coordinated signing of loan documents, contracts and disclosures

Assisted Office Manager

Education Riverside Community College, Riverside, CA Chaffey College, Rancho Cucamonga, CA

Ontario High School, Ontario CA- Diploma

References

Bilingual

Skills

(Letters of reference available upon request)

I am also Bilingual and fluent in speaking, reading and writing in Spanish and English.

I have had my Real Estate License. I have been certified to process special DPA programs and I have sucessfully completed an Underwriting training course.

I have worked in an Escrow company, Real Estate office, as a Mortgage Loan Officer and Loan Processor so I have experience in all aspects of the Real Estate/Escrow/ Mortgage Industry. I an eager to continue working, learning and growing.

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