Veronica Robinson

Columbus OH, *****

PROFESSIONAL SUMMARY

Proactive Problem Solver, detail and deadline oriented professional with proven abilities in Insurance Documentation, Closing & Research Analysis. Effective in achieving all business objectives with focused results and creative solutions through strong analytical skills. Strengths include strong project orientation, Identifying and resolving issues, tenacious follow-through, and excellent written and verbal communication skills.

Skills:

Research and detail analytical.

Adapt to change- from Agency Liaison to researcher for the Liaison.

Innovative -find alternative ways to save companies financially.

Hands-on experience working on property & casualty insurance.

Excellent organizational and interpersonal skills

Strong analytical, risk management and interpersonal skills

Client centric focus and the ability to work with demanding high profile clients

Ability to adapt quickly to changing situations and priorities

Negotiation skills and the ability to apply them in the documentation process

Strong computer skills: MS Excel, MS Word, PowerPoint, Access

Strong oral and written communication skills

Ability to multitask and manage multiple relationships

Excellent attention to detail and the ability to multi-task

Excellent written and oral communication skills with the ability to prepare reports, arrange meetings, and schedule and coordinate work

PROFESSIONAL EXPERIENCE

ASTON CARTER /AREOTEK- HUNTINGTON MORTGAGE BANK

Sep 2019 – October 2022

Administrator II Processor

Research and process reports for notary stamps and updated name in the system on behalf of the closer.

Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.

Secure lender approval of loan closing documents.

Confirm closing dates, documentations and funds due at closing with the agents.

Ability to multitask under pressure.

Maintain open communication with team and upper management.

PEARL INTERACTINVE NETWORK FOR GRANGE INSURANCE

Apr 2018 – May 2019

Insurance Data Processor & Insurance Documentation Specialist

Processed Insurance applications made changes, reinstatements and cancelations.

Reviewed polices to ensure completed policies are correct. Conform to specification

Complied data on lapsed policies.

Provided written and verbal guidance to industry to identify deficiencies found in fillings.

Provided mentorship and training to new analysts based on my leadership, performance and extensive regulatory knowledge and experience.

Assisted Management with special projects as required.

Meet new business production goals and objectives as established.

Solicit for new business and grow sales revenue via telephone, email, networking, and other lead sources.

Develop insurance quotes for auto, house, workers compensation, make sales presentations, and close sales.

Maintain knowledge of new products and understand underwriting guidelines.

Work with customers on claims and maintain client relationships with follow up phone calls.

JPMORGAN CHASE

June 2009 – Jan 2018

Executive Office Customer Research Dispute and Mortgage Specialist

Research multiple lines of business for Congressional, Regulatory Agency (FHA -HUD, Fannie Mae, Freddie Mac and Attorney General Offices in default, origination, escrow.

Multiple system platform to address the customer concerns.

Trouble shooting and problem solving through communication internal and external with upper management and the customer.

Provided insurance needs to new and existing customer in both Property and Casualty lines.

Ability to Work under Pressure- minimal response to normal turnaround.

Reinforce time management by monitor service standards to ensure minimal turnaround time to resolve the customer concerns.

Training involve with Federal guidelines with Dodd-Frank and Fair Lending, Fraud Regulation A through Z, which was yearly certification.

EDUCATION

High School Diploma

West High School, Columbus, OH

Colorado Technical Institute May 2009

Even though have GPA 3.8. Have incomplete degree due to pursue foreign language

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