Dominique King

347-***-****

adx78t@r.postjobfree.com

OBJECTIVE:

To obtain a position within a progressive organization which will allow me to utilize my 8 solid years of experience providing excellent customer service skills PROFESSIONAL EXPERIENCE:

Compass Group New York, Morrison Living

8/21-Present

Dining Service Supervisor,

• Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.

• Responsible for providing training payroll and creating work schedules.

• Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.

• Prepare production or reports for management and ensure their unit meets the expectations for quality, productivity and safety.

• Acts as the contact person for employees with complaints or requests for time off.

• May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.

• Perform other duties as assigned

Compass Group New York, Restaurant Associates

5/2018-8/2021

Café Supervisor

• Provide day to day management of the front-end of four cafes including direct supervision of 72 union employees.

• Organize workflow of the operation from opening to closing to ensure that each customer has an excellent experience including scheduling and processing end of the sales.

• Delegate tasks to front-end employees throughout the day while making sure each employee understood their tasks.

• Lead on employee and labor relations issues, both formal and informal.

• Provide day to day guidance and coaching on various issues including mentoring, career development, and disciplinary actions as well as acting as a liaison between front-line employees and senior management.

• Managed inventory, time-keeping, payroll, cash-handling, and personnel records. Compass Group New York, NY Chartwells

8/2016- 5/2018

Barista

• Prepared a variety of quality beverage to Starbucks Standards

• Maintained a calm demeanor during periods of high volume

• Assisted with new partner training

• Contributes to positive team environment

• Delivered great customer service to all customers

• Discovers and responds to customer needs in a timely manner Pay-O-Matic New York, NY

7/2011- 8/2016

Cashier

• Process payment transactions in cash, check, credit cards, vouchers, or automatic debits

• Calculate money in cash drawers at the beginning and ending of shifts to ensure that amounts are accurate

• Monitor checkout stations to ensure that they are adequately staffed with cash available

• Keep register area neat and stocked with necessary supplies

• Process discounts as needed

Fairway Markets New York, NY

6/2011- 9/2011

Cashier

• Calculated money in cash drawers at the beginning and ending of shifts to ensure that amounts are accurate

• Assisted customers as well as responded to customers’ concerns and complaints

• Maintained check-out area and stocked with necessary supplies

• Provided excellent and high-quality customer assistance Starbucks New York, NY

5/2008 - 6/2011

Barista

• Greeted customers entering establishment

• Anticipated customer needs by constantly evaluating environment and customers for cues

• Delivered legendary customer service by acting with a customer comes first attitude

• Handled customer concerns and complaints

• Assisted in training of new staff members

EDUCATION:

Bronx Academy New York, NY

High School Diploma January 2010

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