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Customer Service Office Administration

Location:
New Delhi, Delhi, India
Salary:
7.5 lakhs
Posted:
July 11, 2023

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Resume:

Vipin Yadav

E-Mail: adx776@r.postjobfree.com ~ Mobile: +91 –971*******

Enthusiastic and professional. Experienced administrative personnel with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments

• Expense management

• Budget delegation

• Schedule management

• Document control

• Schedule planning

• Project problem-solving

• Administrative support

• Event planning

• QuickBooks expert

• Tracking documents

• Detailed meeting minutes

• Overseeing office activities

• Strong interpersonal skills

• Administrative operations

Experience Chronology:

Dugar Overseas, as Warehouse Supervisor cum Billing Executive, Ghaziabad (July 2013 to November 2014) Chief Tasks:

• Managing daily production details such as checking the expiry of the goods in stock.

• Managing transportation of goods like routing and timely delivery of the goods.

• Making bills of the items for transportation.

• To supervise the duties of the staff under.

• Marking entries for the dispatched items.

• Preparing and managing stock cards on monthly basis.

• Managing manpower timing and overtime records.

• Preparing and record keeping of manpower attendance.

• Generated and submitted invoices based upon established accounts receivable schedules and terms.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Produced, distributed and tracked more than 340 monthly invoices for confectionery business.

• Complied with established internal controls and policies.

• Supported Senior Finance officer with special projects and additional job duties.

• Supervised shipping and receiving, distribution, and workplace safety.

• Managed merchandise inventory transactions.

• Oversaw daily operations and shipping and handling processes.

• Started up and shut down processing equipment.

• Supervised shipping and handling operations.

• Supervised warehouse operations by managing employees during shifts.

• Recorded information, shortages and discrepancies to keep records current and accurate.

• Loaded, unloaded and moved material to and from storage and production areas.

• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

• Wrapped pallets in shrink wrap prior to loading.

• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

• Checked packages and merchandise for damage and notified vendors.

• Operated company vehicles and heavy equipment with focus on safety and risk management.

• Performed general housekeeping and cleaning tasks. Professional Synopsis & Core Competencies

Jawahar Lal Nehru University, as Computer Operator (Nov 2014 to Sep 2016) Chief Tasks:

• Assist Associate Professor in all administrative tasks in government offices.

• Tracking of official letters sent to Administration block for requests and approvals.

• Assist student who go on field visits for operations.

• Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.

• Responded promptly to incoming phone calls and emails for prompt, professional correspondence.

• Kept computer systems in excellent working order by performing preventative maintenance.

• Completed frequent checks on user logins, file permissions and other data.

• Supported staff with clerical tasks for well-maintained office administration.

• Drafted clear meeting agendas and followed up on action items.

• Attended management meetings to draft agendas, take minutes and then follow up on action items.

• Received deliveries, checking incoming orders for quality and damage and organised returns if necessary.

• Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.

• Helped organise corporate and social events, researching and booking caterers and event spaces.

• Assisted with booking flights, hotels, visas and other travel arrangements to ensure smooth-running business travel for staff.

• Oversaw staff timesheets, mileage forms, expenses for office records.

• Managed and recorded all office-related purchasing, keeping within budgets and deadlines. Chief Tasks:

• Assist Program Manager and General Secretary in all administrative tasks and duties on daily routine.

• Supervision of office hygiene and cleanliness on daily routine.

• Assist team in making hotel bookings and travel bookings.

• Assist in checking MOU and sending to the Donors.

• Vendor management

• Make sure for time

• Organised and stored hardcopy files.

• Received, sorted and directed incoming mail to maintain good communication channels.

• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.

• Helped less experienced staff manage daily assignments.

• Greeted visitors and appropriately directed to designated areas.

• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.

• Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.

• Submitted repair requests to maintenance teams for prompt remedy.

• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

• Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.

• Managed financial and administrative requirements, adhering to budgets and guidelines.

• Created filing system for contracts, records and reports.

• Assisted with booking flights, hotels, visas and other travel arrangements to ensure smooth-running business travel for staff.

• Managed and recorded all office-related purchasing, keeping within budgets. Chief Tasks:

• Supporting the Front office Staff.

• Process business invoices, bills and receipts.

• Carry out fundamental administrative tasks such as printing, emailing and obtaining office supplies.

• Follow up with the manufacturers of furniture for the ongoing orders.

• Collect and manage office data.

• Handling queries of customers about products.

Enable Health Society (NGO undertaken by Piramal Sarvajal Pvt. Ltd.), as Admin & Accounts Assistant (Dec 2017 to Dec 2020)

Span Seatings Pvt. Ltd. (Indo-Italian Furniture Manufacturers & Supplier India & Abroad), as Back Office Executive

(Jan 2021 to Jun 2021)

• Assisted with customer complaint investigations and drafted responses and resolutions.

• Established and maintained back-office system for storing new and existing client profiles.

• Assist sales team in making quotations for furniture items.

• Share furniture products details with customer as per the need of furniture.

• Conducted quality on all back-office administration tasks.

• Prepared range of written communications, documents and reports.

• Make quotations on excel sheets and paste furniture pictures to share it with clients.

• Created filing system for contracts, records and reports.

• Supported staff with clerical tasks for well-maintained office administration.

• Coordinated company website updating designers.

Chief Tasks:

• Interact with visitors - guide relevant persons; organize waiting area, with substitute when on leave or in a meeting etc.

• Answer calls, transfer them to relevant persons, take messages and pass them to the concerned person. Make calls for confirmation for GB/GC meetings and others as requested by management.

• Receive and dispatch mails/cheques/cash/AR/other material-by post/courier/by hand and keep record of same

• Make travel reservations for staff as and when required with best possible and negotiated rates

• Provide support in organizing and arranging logistics for functions like workshops/retreats, alumni day, staff meetings, retirement party etc to be held in office premises or outside

• Coordinate office vehicles for use by employees and alternate transport in case of emergency/non availability of office transport

• Keep track of timely receipt of all the bills i.e., telephone, courier, newspaper, security guard, housekeeping etc and forward to Accounts dept. for payment.

• Maintain Tea expenses for office staff

• Support HR & Admin team and other depts. in monthly paydays and other meetings

• Maintain updated record of telephone numbers of MC contact list/MC office employees list

• Managed front desk team and helped promptly resolve workday issues to back up employees.

• Manage office supplies stock and place orders.

• Prepare regular reports on inventory, logistics, officer and centre rent, Asset Management register.

• Support Procurement officer in day-to-day work as well as provide leave cover to him / her.

• Maintain and update Organizational databases for administrative activities.

• Arrange travels and accommodation for staff members for their official visits, meetings, events.

• Ensure availability of material required for photocopy machine

• Supervise and ensure Pest control, sanitization of building to be done on time

• Supervise and ensure cleanliness in and around the building premises - balconies, terraces, toilets, kitchen, staircase, floors etc.

• Provide support in organizing and arranging logistics for organizational meetings & functions

• Assist IT team in taking over and handing over of laptops and troubleshooting of errors reported by the office staff.

• Weekly one on one 's or team meetings; Groom helpers on required mannerism & etiquette

• Ensures timely tracking of all supplies and equipment sent to the relevant managers. Ensures timely delivery of supplies and equipment to the specified locations and proactively liaises with relevant managers to clarify relevant specifications

• Purchases goods and services, analyses purchase requisitions, and creates new and updates existing bid specifications. Prepares and follows up payment requests for goods and services in a timely manner in accordance with existing Pathfinder policies and guidelines. Supervises, assigns, reviews and participate in the work of staff responsible for volume purchasing services. Maintains a database of vendors. Investigates and resolves complex problems associated with outside vendor documentation to process purchase orders, waivers, payments.

• Ensure smooth and safe travel and accommodation arrangements including local travel of country staff. Coordinate and negotiate with hotels and travel agencies for procurements. Ensure Organizational travel policy is followed and executed at every level.

Jan Sahas (Non-Government Organization works to eliminate sexual violence and forced labour), as Assistant Coordinator (Jun 2021 to presently working) Okhla Phase -2, New Delhi

• Planned and coordinated Ambulance donation programs dated on 23rd March 2022 at Safdarjung Hospital and Gurudwara Rakabganj Sahib with minimum supervision. Bachelor of Arts 2013: Moti Lal Nehru College

Computer Skill – Microsoft Office suit – Word and Excel Google sheets, Google drive, Google powerpoints

• MS Office- MS Word, Excel, Power Point.

• Google – Sheets, Calendar, Drive.

• Technical knowledge of PC’s, smartphones

• Sharp listening abilities with good verbal and written communication skills

• Good with customer service and track record of providing office support

• Good at multitasking, prioritising and organising

• Initiative and problem-solving abilities along with attention to detail

• Good at working on MS office

• Ability to work independently and is able to cope with constant interruptions. Date of Birth : Oct 06th, 1991

Contact Address : House no- C-09, street no-06, Raja Puri, Dwarka, New Delhi - 110059 Languages Known : English, Hindi

Marital Status : Single

Your Sincerely,

Vipin Yadav

Accomplishments

Academia

IT Skills

Personal Dossier



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