STHEMBILE

MILLICENT ZAMA

Reservation/Front Desk Officer

adx76s@r.postjobfree.com

073*******

Amandawe Mission

Scottburgh

4180

TECHNICAL SKILLS

Computer skills, MS Word, MS

Exce MS Outlook, Internet, MAN

3000 Telephone THE HOST

Bookings, SEMPER Bookings

CAREER OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, award-winning educational

background, and ability to work well with people.

EXPERIENCE

Salt Rock Hotel

Reservation/Front Desk Officer

10 June 2010 - Till present

To assist guests with the planning and booking aspect of their vacation or stay. Answering guests questions, make travel suggestions and book rooms.Making

reservations. Dealing with bookings and billing

information. Recording all reservations and bookings made by guests and presenting then to the manager for record keeping.

Welcoming guests to the hotel, attending to guests needs, completing procedures when guests arrive and depart.

Blue Marlin Hotel

Front Desk Officer /Debtors Clerk

02 January 2007 - 10 June 2010

Welcoming guests upon arrival, registration and hotel orientation along with related check in procedure. Performing Receptionist functions(eg Data capturing, filing, records management, bookings and billing

information).

Managing telephonic reservations.

Room allocation, handling out keys or guests

departures.

Dealing with complaints or problems.

To keep records on amounts owed by customers and

amounts paid. Calculating interest on overdue accounts.

EDUCATION

Roseville secondary school

Grade 12

2004

Esayidi FET College

Travel and Tourism Diploma

2008

PERSONAL PROFILE

Date of Birth : 03 February 1987

Marital Status : Single

Nationality : South African

Known Languages : English, Afrikaans,isiZulu

REFERENCE

MR Ernest Putini - "Blue Marlin Hotel "

Human Resource Manager

039*******

Mrs Debbie Ahern - "Salt Rock Hotel"

Guest Relations Manager

adx76s@r.postjobfree.com

032-***-****

Contact this candidate