Monique Miller-Jonas

Senior Customer Service Representative

Sunrise, FL 33351

adx74p@r.postjobfree.com

+1-954-***-****

To add value to the company's core business through the promotion of effective and efficient operational

practices and high standards of professionalism and integrity. CORE QUALIFICATIONS:

• Relationship Building • Hospitality & Tourism Management

• Customer Service • Account Management

Authorized to work in the US for any employer

Work Experience

Shift Leader

Walgreens - Plantation, FL

April 2021 to March 2023

In charge of providing direct supervision and ensuring everything runs smoothly Covering for absences from coworkers and managing cash drops off by employees when they're not working.

Receiving and signing off on work plan

Operations Assistant Manager

Dollar Tree

April 2020 to July 2020

Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager Customer Associate

Metro by T-Mobile

March 2019 to January 2020

• Handling customer transaction

• Assisted with inventory management

• Take payments

• Solve technical problems

• Keep up sales

Senior Customer Service Representative

Market To Me Jamaica Services - Portmore

July 2016 to December 2018

Jamaica

• Handling customer queries and transactions in a timely and efficient manner.

• Resolving customer loss claims and service failures.

• Creating invoices, monitoring online payments, contacting clients and daily maintenance of accounts, statement reconciliation, accounts payable and collections.

• Coach team members to develop sales opportunities in order to meet individual customer service and sales goals.

Sales & Service Representative

Treasure Hunt Gaming - Kingston, JM

June 2014 to July 2016

Jamaica

• Understanding customer needs, recommending suitable products and making sales.

• Meeting and exceeding company and individual sales goals.

• Ensuring optimal client satisfaction through transaction ownership and problem resolution.

• Lobby management to reduce wait time and assist in the transaction migration.

• Maintain accurate rental records and completing end of day reports. Associate Manager

East Japanese Restaurant

August 2011 to June 2014

Montego Bay, Jamaica

• Responsible for assisting the Restaurant Manager with day to day operations.

• Responsibilities included: serving customer, taking customer orders, handling financial transactions and banking activities and maintaining a working knowledge of all products and services.

• Assisted with inventory management to ensure adequate restaurant supplies. Education

NVQ in J Level 2 Certificate

Stony Hill HEART Academy

August 2011

High school diploma in Foods

Jonathan Grant High School

September 2004 to July 2009

Skills

• Customer Service

• Restaurant Management

• Bartending

• Front desk

• Typing

• Restaurant experience

• Cash handling

• Office experience

• English

• Assistant Manager Experience

• Serving Experience

• Event Planning

• Hospitality

• Shift management

• Management

• Office management

• Food service

• POS

• Host/hostess experience

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