English

Filipino

RANDY A.GALLARDO

CUSTOMER SERVICE & SALES PROFESSIONAL

PROFILE WORK EXPERIENCE

MY SKILLS

LANGUAGE

PROFESSINAL SKILLS

Experienced customer service and sales

professional with a proven track record of meeting and exceeding sales targets. Skilled in developing effective strategies to promote products,

showcasing new collections, and ensuring optimal

store execution. Proficient in managing customer

escalations and resolving complaints in a timely

and professional manner, resulting in high levels of customer satisfaction. Possess excellent

communication skills and the ability to work

collaboratively with colleagues to achieve

organizational goals. Fluent in English and Spanish, with a Bachelor's degree in Management.

Phone.

+974-********

Email.

Madinat Khalifa, Qatar adx73z@r.postjobfree.com

Address.

Sales

Customer Service

Communication

Teamwork

Time Management

Problem Solving

Organization

Attention to Detail

Multitasking

Adaptability

Leadership

Creativity

Adaptability

Fragrance Advisor

NOJOM AL KHISA (CENTER POINT PERFUME SECTION) DOHA QATAR JANUARY 30, 2021 - PRESENT

Provide excellent customer service to clients by recommending and selling fragrances that suit their needs and preferences

Assist customers in finding fragrances that complement their personal style and preferences

Educate customers on the different types of fragrances, ingredients, and fragrance families

Keep up-to-date with new fragrance launches and industry trends Build relationships with customers to encourage repeat business and referrals Maintain a clean and organized store environment, including proper merchandising of fragrances

Meet or exceed sales targets and KPIs set by the store manager Collaborate with other sales associates to achieve overall sales goals Participate in training programs to improve product knowledge and sales skills Keep accurate records of customer interactions, sales, and inventory levels Office Assistant/Driver

FM WORLD POLAND,DOHA QATAR

NOVEMBER 30, 2020 - JANUARY 2021

Received incoming calls and communicated with customers and colleagues in a professional and courteous manner.

Greeted and welcomed clients and visitors, providing them with a positive first impression of the company.

Conducted merchandise deliveries to clients, ensuring exceptional customer service and satisfaction.

Maintained accurate records of deliveries and communicated any issues or concerns with the appropriate parties.

Assisted with administrative tasks, such as filing, data entry, and inventory management

Cashier

MAJID AL FUTAIM,CARREFOUR, DOHA QATAR

MAY 30, 2020 - NOVEMBER 30, 2020

Delivered exceptional customer service by providing fair, friendly, and courteous assistance to customers in the cash counter department. Conducted accurate cash counts at the start of each shift, ensuring that all amounts were correct and adequate change was available. Processed customer payments using various methods, including cash, check, credit cards, vouchers, and automatic debits, while maintaining accuracy and efficiency.

Assisted customers with inquiries related to transactions, products, and services, demonstrating a comprehensive knowledge of company policies and procedures.

Balanced cash drawers at the end of each shift, ensuring accuracy and compliance with company standards.

Bachelor of Science in Management

UNIVERSITY OF EAST CALOOCAN CITY PHILIPPINE

Fragrance Advisor

SALAM STUDIO, DOHA QATAR

JUNE 2008 - APRIL 2014

Sell and promote brands while providing excellent customer service Maintain proper housekeeping and display of products in the selling area Receive deliveries of merchandise and non-merchandise from the head office Coordinate with the Brand Manager to monitor stock levels and product assortment in the store

Recommend a list of replenishment/repeat orders for saleable products and pullout of slow/non-moving merchandise to the Product Manager. Monitor product movement and provide suggestions for improvement. Provide knowledgeable advice to customers on the selection and use of perfumes.

Stay up-to-date with new products and trends in the perfume industry.. Sales associate

Utilized extensive product knowledge to provide excellent customer service and complete transactions efficiently and accurately. Communicated effectively with customers to understand their needs and preferences, offering guidance and recommendations as needed. Demonstrated a comprehensive understanding of specific products, providing information and answering questions to ensure customer satisfaction. Attended training sessions to enhance knowledge of products and improve sales techniques.

KIDS APPAREL BLUE SALON, DOHA QATAR

JUNE 30, 2014 - JANUARY 13, 2020

Mall Department Supervisor

SM CITY FAIRVIEW PHILIPPINES

NOVEMBER 16, 2006 - JUNE 12, 2007

Train new staff members

Assist customers with product information and resolving complaints Monitor customer preferences and adjust sales efforts accordingly Manage inventory levels and restocking

Support sales and service operations

Supervise staff in the absence of the manager.

Sales Promodizer

GTVL MANUFACTURING INC.MANILA PHILIPPINES

APRIL 12,2004 TO SEPTEMBER 20,2006

Place orders to restock merchandise and maintain inventory levels Manage the organization and cleanliness of the stockroom Address customer complaints in a prompt and effective manner Generate monthly sales reports to track performance Process returns and exchanges of merchandise

Oversee a designated department and ensure its proper functioning. Merchandiser

SM SUPERMARKET NORTH EDSA QUEZON CITY PHILIPPINES MARCH 29, 2002 - FEBRUARY 15, 2004

Create and maintain visually appealing product displays Ensure that prices are clearly displayed on all products Monitor customer preferences to identify opportunities for sales growth Promote sales and provide excellent customer service Receive deliveries of merchandise and non-merchandise from the head office. EDUCATION

SOFT SKILLS

Ms. Office ( Word,Excel,

PowerPoint

CERTIFICATES

TRAININGS

REFERENCE

Interparfume Training 2012

Best Fragrance Advisor Award

Certification 2013 (4U Royal

Plaza)

Basic of email writing

Certification 2018 (Abu Issa

Holding)

Will be furnished on demand

Contact this candidate