Customer Service Data Entry
Resume:
English
Filipino
RANDY A.GALLARDO
CUSTOMER SERVICE & SALES PROFESSIONAL
PROFILE WORK EXPERIENCE
MY SKILLS
LANGUAGE
PROFESSINAL SKILLS
Experienced customer service and sales
professional with a proven track record of meeting and exceeding sales targets. Skilled in developing effective strategies to promote products,
showcasing new collections, and ensuring optimal
store execution. Proficient in managing customer
escalations and resolving complaints in a timely
and professional manner, resulting in high levels of customer satisfaction. Possess excellent
communication skills and the ability to work
collaboratively with colleagues to achieve
organizational goals. Fluent in English and Spanish, with a Bachelor's degree in Management.
Phone.
Email.
Madinat Khalifa, Qatar *********@*****.***
Address.
Sales
Customer Service
Communication
Teamwork
Time Management
Problem Solving
Organization
Attention to Detail
Multitasking
Adaptability
Leadership
Creativity
Adaptability
Fragrance Advisor
NOJOM AL KHISA (CENTER POINT PERFUME SECTION) DOHA QATAR JANUARY 30, 2021 - PRESENT
Provide excellent customer service to clients by recommending and selling fragrances that suit their needs and preferences
Assist customers in finding fragrances that complement their personal style and preferences
Educate customers on the different types of fragrances, ingredients, and fragrance families
Keep up-to-date with new fragrance launches and industry trends Build relationships with customers to encourage repeat business and referrals Maintain a clean and organized store environment, including proper merchandising of fragrances
Meet or exceed sales targets and KPIs set by the store manager Collaborate with other sales associates to achieve overall sales goals Participate in training programs to improve product knowledge and sales skills Keep accurate records of customer interactions, sales, and inventory levels Office Assistant/Driver
FM WORLD POLAND,DOHA QATAR
NOVEMBER 30, 2020 - JANUARY 2021
Received incoming calls and communicated with customers and colleagues in a professional and courteous manner.
Greeted and welcomed clients and visitors, providing them with a positive first impression of the company.
Conducted merchandise deliveries to clients, ensuring exceptional customer service and satisfaction.
Maintained accurate records of deliveries and communicated any issues or concerns with the appropriate parties.
Assisted with administrative tasks, such as filing, data entry, and inventory management
Cashier
MAJID AL FUTAIM,CARREFOUR, DOHA QATAR
MAY 30, 2020 - NOVEMBER 30, 2020
Delivered exceptional customer service by providing fair, friendly, and courteous assistance to customers in the cash counter department. Conducted accurate cash counts at the start of each shift, ensuring that all amounts were correct and adequate change was available. Processed customer payments using various methods, including cash, check, credit cards, vouchers, and automatic debits, while maintaining accuracy and efficiency.
Assisted customers with inquiries related to transactions, products, and services, demonstrating a comprehensive knowledge of company policies and procedures.
Balanced cash drawers at the end of each shift, ensuring accuracy and compliance with company standards.
Bachelor of Science in Management
UNIVERSITY OF EAST CALOOCAN CITY PHILIPPINE
Fragrance Advisor
SALAM STUDIO, DOHA QATAR
JUNE 2008 - APRIL 2014
Sell and promote brands while providing excellent customer service Maintain proper housekeeping and display of products in the selling area Receive deliveries of merchandise and non-merchandise from the head office Coordinate with the Brand Manager to monitor stock levels and product assortment in the store
Recommend a list of replenishment/repeat orders for saleable products and pullout of slow/non-moving merchandise to the Product Manager. Monitor product movement and provide suggestions for improvement. Provide knowledgeable advice to customers on the selection and use of perfumes.
Stay up-to-date with new products and trends in the perfume industry.. Sales associate
Utilized extensive product knowledge to provide excellent customer service and complete transactions efficiently and accurately. Communicated effectively with customers to understand their needs and preferences, offering guidance and recommendations as needed. Demonstrated a comprehensive understanding of specific products, providing information and answering questions to ensure customer satisfaction. Attended training sessions to enhance knowledge of products and improve sales techniques.
KIDS APPAREL BLUE SALON, DOHA QATAR
JUNE 30, 2014 - JANUARY 13, 2020
Mall Department Supervisor
SM CITY FAIRVIEW PHILIPPINES
NOVEMBER 16, 2006 - JUNE 12, 2007
Train new staff members
Assist customers with product information and resolving complaints Monitor customer preferences and adjust sales efforts accordingly Manage inventory levels and restocking
Support sales and service operations
Supervise staff in the absence of the manager.
Sales Promodizer
GTVL MANUFACTURING INC.MANILA PHILIPPINES
APRIL 12,2004 TO SEPTEMBER 20,2006
Place orders to restock merchandise and maintain inventory levels Manage the organization and cleanliness of the stockroom Address customer complaints in a prompt and effective manner Generate monthly sales reports to track performance Process returns and exchanges of merchandise
Oversee a designated department and ensure its proper functioning. Merchandiser
SM SUPERMARKET NORTH EDSA QUEZON CITY PHILIPPINES MARCH 29, 2002 - FEBRUARY 15, 2004
Create and maintain visually appealing product displays Ensure that prices are clearly displayed on all products Monitor customer preferences to identify opportunities for sales growth Promote sales and provide excellent customer service Receive deliveries of merchandise and non-merchandise from the head office. EDUCATION
SOFT SKILLS
Ms. Office ( Word,Excel,
PowerPoint
CERTIFICATES
TRAININGS
REFERENCE
Interparfume Training 2012
Best Fragrance Advisor Award
Certification 2013 (4U Royal
Plaza)
Basic of email writing
Certification 2018 (Abu Issa
Holding)
Will be furnished on demand
Contact this candidate