Kelly Cinquemani

Roseville, MI *****

adx73r@r.postjobfree.com

+1-313-***-****

I am a firm believer that compassion, empathy, and kindness will move mountains in just about any situation. Genuine effort will leave most people at least content, even if the end result is not the desired outcome. A smile can be heard over the phone, and people deserve to be treated as the individuals we are; to treat all situations/circumstances the same will reflect as robitic and insincere. My aim is to diligently exhaust all options, within my means of knowledge and experience, in the efforts of helping others, [the public as well as my co-workers]. I love to learn and enjoy teaching; there's much to be gained in being humble enough to admit I don't know everything, as well as the gratification of providing knowledge to others. Teamwork does truly make the dream work. Authorized to work in the US for any employer

Work Experience

Retail Associate

Value World Thrift Store - Eastpointe, MI

November 2022 to Present

Inspection of donations; discarding clothing that is stained, has holes or tears, too stretched out, faded, etc. Clothing in good enough condition for resale is hung to be priced and added to the appropriate section on the sale floor. Also, my job requires cross-training for when assistance is needed in other areas, and my cross-training includes putting newly donated, in sellable condition, out on the sale floor, and tagging sellable items with the appropriate tags for the sake of aging cycles, (i.e. older items are known based on the color of the tag and therefore after so long without being sold will be clearanced and eventually, taken off the sales floor and discarded), and offer customers assistance with finding specific items, answering questions and getting desired items missing a price marked by the appropriate person for whatever department the item is from. Lastly, providing assistance and team efforts to co-workers when needed.

Sales Floor Associate

Family Dollar - Hazel Park, MI

April 2022 to November 2022

Primarily stocking merchandise on the shelves while simultaneously checking to make sure existing merchandise is in the correct place. Straightening the aisles, and pulling merchandise forward so the shelves look full and visually appealing. Providing assistance to shopping customers, such as answering questions and helping to find desired products. Additionally, assistance provided at the cash register when the main cashier is in need of back up, also providing customer assistance with accurate cash handling, necessary price inquiries and/or price changes, and answering to any questions or discrepancies while making sure to maintain a positive attitude and approachable demeanor. Returns Processor

Moosejaw - Madison Heights, MI

November 2021 to February 2022

Processing returns of products purchased online; scanning in items and detailing any defects or mis- shipped product. Making sure resale items are scanned in appropriately for the sake of inventory. Paying specific attention to insure customers are refunded correctly and appropriately. Lastly, maintaining an organized and clean work space as to not risk damaging or misplacing products as well as the minimalization of other potential errors.

Case Reviewer

Northwood Inc. - Madison Heights, MI

March 2018 to July 2021

Typing case reports for prescribed durable medical equipment, assistance with training of staff, review of medical documents, customer service provided over the phone for insurance members and providers, email correspondence, and the ability to multitask while maintaining an organized environment. Quality Inspector

Pioneer Plastics - Warren, MI

June 2016 to February 2018

Inspected parts for any potential defects, trained new operators, documented daily production reports and computerized input of daily scrap/rejects.

Home Health Aide

Metro Cares

August 2015 to February 2016

Home Health Aide

Testpointe Diagnostics

August 2012 to June 2015

Education

Patient Care Technician Certificate

Dorsey Schools

Diploma

Hazel Park High School

Skills

• Customer service (both in-person and phonetically) (10+ years)

• Mulitasking and organization (10+ years)

• Personal care (bed baths, the use of Hoyer lifts, vitals assesment, administering medication, etc.), and basic house keeping. (4 years)

• Computer skills (navigating websites, Microsoft Word, and patient charting programs) (4 years)

• Documentation review

• Caregiving

• Meal Preparation

• Hospice Care

• Quality Inspection

• Front desk/service counter experience (2 years)

• Data entry including personal health information and medical records (3 years)

• Dementia Care

• Patient Care

• Home Care

• Quality Assurance

• EMR Systems

• Case Management

• Phlebotomy

• Insurance Verification

• Medical/ICD-10 Coding (3 years)

• Inside sales

• Communication skills

• Time management

• Medical Billing

• Laundry

• Alzheimer's Care

• Medical Terminology

• ICD-9

Certifications and Licenses

CPR Certification

Assessments

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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