Kamryn Henry

**** * **** *• Salt Lake City, UT **108 • 801-***-****

adx72k@r.postjobfree.com • www.linkedin.com/in/kamrynhenry

EDUCATION

University of Utah, David Eccles School of Business Salt Lake City, UT

Bachelor of Science, Information Systems May 2021

Honors

3.5 Cumulative GPA, Dean’s List: 5 semesters

Trustees Scholarship – Maintained the full 4 semesters

Related Coursework

Data Structures and Java – Used Java programming language, control-flow statements and studied basic Java syntax

Database Fundamentals– Studied database theory and design, learned SQL topics such as embedded queries, aggregates and joins.

Web Based Applications – Gained knowledge of how to use web tools to create applications such as; JSP, HTML, XML, HTTP, Web servers and databases.

Networking and Servers – Introduction to design, operation, and management of IT systems and networking.

EXPERIENCE

University of Utah Salt Lake City, UT

Information Systems 4410 Teacher Assistant Jan 2020 – May 2021

Assisted in teaching labs once a week, provide adequate instruction for students to complete assignments

Graded all homework, labs, group work, and in-class participation assignments

Collaborated with professor and other teaching assistants to prepare challenging questions for future exams

Operations and Information Systems 3660 Teacher Assistant May 2020- May 2021

Guide weekly case discussions related to current events in local businesses and their supply chains

Grade all submissions and assign students peer reviews

Answer any course related questions

Education at Work Salt Lake City, UT

Outbound Phone Transfer Agent Jan 2019 – May 2019

Assisted complex customer and technical support needs through versatile channels: voice, chat, email, and social media

Top performing team for 3 months in a row with over 90% of quality assurance calls passed

Best performing agent in March with 85% of phone calls successfully transferred to the right party contact

ROI Solutions Salt Lake City, UT

Remote Customer Service Agent Jan 2021- Aug 2021

Take FEMA applications and educate callers on the program

Operate within FEMA’s software platform to analyze documents and approve applications

PROJECTS

Web Based Applications

“Suburban Outfitters”: Designed and coded a basic website for a retail clothing store similar to Urban Outfitter’s.

Database Fundamentals

Target ER Diagram: Analyze Target’s ability to satisfy customers through distribution of their products.

SKILLS

Domo Certified Level 1 Data Specialist

Structured Query Language (SQL)

Microsoft Excel

Tableau-Data visualization

Java- Statistical Programming

Interpersonal skills

5+ years customer service experience

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