ROBERT LUCERO

ASSISTANT STORE MANAGER

CONTACT

719-***-****

adx71k@r.postjobfree.com

PROFILE

Facilitator, trainer, and human resources with a diversified background over the past 40 years. Recognized for creating stimulating and interactive learning environments, encouraging participation and individual contributions, and providing effective, clear, and concise information in formats that promote high retention levels.

SKILLS

CLEAR ROAD MAP STRATEGIES

TRAINING/DEVELOPMENT, ORGANIZATION, TIME MANAGEMENT, AND MENTORING

COACHING AND MOTIVATING STAFF

AWARDS

THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS – PHI SIGMA KAPPA

LIBRARY OF CONGRESS IN WASHINGTON D.C., FOR WHO’S WHO IN EXECUTIVE AND BUSINESS

EDUCATION

UNIVERSITY OF PHOENIX – DOCTORATE – MANAGEMENT IN ORGANIZATIONAL LEADERSHIP - ABD

UNIVERSITY OF PHOENIX – MBA/E-BUSINESS

ADAMS STATE UNIVESITY – BA – BUSINESS ADMINISTRATION

EXPERIENCE

City Market/King Soopers/Kroger, HR Assistant Manager, Operations Assistant Store, Line Manager, Merchandising Assistant Store Manager. Alamosa, CO., Buena Vista, CO., Rifle, CO, El Jebel, CO, New Castle, CO., Glenwood Springs, CO.

1982-1985, 2017-PRESENT

Human resources, Know Me software, background checks, on boarding, I-9’s, WOTC, WEC, Kronos, orientation, promotions, drug tests, internal job postings, interdivisional transfers, regional transfers, store to store transfers, express HR, certified and non-certified pharmacy technicians including pharmacists job postings, unemployment claims, LOA, educational LOA, FMLA, LMS, HIPPA, FHC, CORE, conference calls, hiring events, employee records, exit interviews, turnover, recordkeeping, filing, process walk, passion for results, puts the customer first, provides clear and strategic direction, executes with excellence and leads with change and innovation, promise team, passion for people, communicates effectively and candidly, achieves results through teamwork, leads through positive influence, coaches and develops others, investing in associates professional growth, empowering others to teach through stories and modeling a commitment to diversity and inclusion, planning to address emerging opportunities, planning work, working to make things better by identifying new opportunities for the store, department of facility, explicitly supporting change and identifying new opportunities for the district or department, implemented click list (E Commerce) project management, hiring new associates for the newly created department. Assist with overall day-to-day store operations, including continuous development of effective store associates to achieve desired sales and EBITDA results. Assess the stores’ ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety, and regulatory compliance. Assist with coaching and developing store associates through both formal and informal interactions. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Assist the store director and associates in achieving a favorable customer shopping experience by working with associates to create a store environment that enables customers to feel welcome, important, and appreciated. Actively support the store director and other assistant managers in planning, organizing, directing, and controlling store activities and operations. Oversee the store’s night conditions on scheduled night shifts or anytime the store director is not on site. Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives. Observe scheduled shift operating hours. Work with department heads and associates to identify store opportunities, develop timely solutions, and create action plans to ensure the implementation of plans. Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, and other targeted goals. Drive sales by working with department managers to maximize sales and profits, reduce shrink and improve each store department’s contribution. Utilize coordinators and other field staff to ensure store departments are achieving sales and profit goals; ensure implementation and execution of division merchandising plans. Promote and support strong relationships with local community organizations. Provide feedback to the store director, district manager, and coordinators on the effectiveness of division merchandising and operational plans/programs. Assist the store director in staffing, reducing turnover, increasing retention, and improving store operations. Provide timely feedback to department heads and associates on individual and department performance. Ensure associates and store locations comply with laws and regulations applicable to the company. Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules are being followed.

ShopKo, Store Manager, Buena Vista, CO.

2015-2018

Daily store operations, human resources, key performance indicators, in-store marketing, analyze store financials, profit and loss statement and overall store performance, adjusting to current business trends, maintain company safety standards, supervise, coach, train associates, area supervisors to meet business objectives, monitor inventory levels, labor scheduling/system, and assessment of future management store leaders, compliance of the Sarbanes Oxley Act and the Retek system, compliance of the focus binder, and weekly store audits, executive information system, operation workbench, store matrix, budgets, payroll, WFM, Odyssey, audits, email, store tours, training and development, government compliance, ADA compliance, hazmat governmental compliance standards, safety and total store operations, human resource audits, FDA compliance, governmental pricing audits, turning broken stores into profitable stores, counter detail audits, overseen receiving of merchandise and vendor compliance issues.

Wal-Mart, Market Stores Inc., Assistant Store Manager Cortez, CO., Taos, NM., Garden City, KS., Denver, CO., Alamosa, CO., Aurora, CO.

1985-1989, 2012-2015

Profit and loss, key performance indicators, executive information system, operation workbench, store matrix, budgets, payroll, WFM, Odyssey, audits, e-mail, store tours, training and development, Gemini, safety compliance, in charge of all departments, interviews, state, local, and federal compliance audits, food certification of all associates, scheduling, government compliance, ADA compliance, hazmat governmental compliance standards, FDA compliance, inventory control, built a bench for future leaders, and country of origin labeling.

Ashford University, Adjunct Professor, San Diego, CA.

2012-2017

Undergraduate instructor at the school of business, teaching business management, human resources, marketing, small business management and approved to teach eleven classes, set expectations of students using a class syllabus, and utilize the online learning system for class meetings. Team up with corporate leaders and administration to design, document, promote, implement, assess, monitor, and continually advance support activities in academic affairs to ensure consistent academic processes in the corporate environment both online and traditional face-to-face classroom setting.

Alco Stores, Store Manager, Leadville, CO.

2008-2011

Daily store operations, human resources, key performance indicators, in-store marketing, analyze store financials, profit and loss statement and overall store performance, adjusting to current business trends, maintain company safety standards, supervise, coach, train associates, area supervisors to meet business objectives, monitor inventory levels, labor scheduling/system, and assessment of future management store leaders, compliance of the Sarbanes Oxley Act and the Retek system, compliance of the focus binder, and weekly store audits, executive information system, operation workbench, store matrix, budgets, payroll, WFM, Odyssey, audits, email, store tours, training and development, government compliance, ADA compliance, hazmat governmental compliance standards, safety and total store operations, human resource audits, FDA compliance, governmental pricing audits, turning broken stores into profitable stores, counter detail audits, overseen receiving of merchandise and vendor compliance issues.

Ross Dress for Less, Store Manager, Aurora, CO.

2005-2008

Daily store operations, human resources, profit, and loss statement, maintain company safety standards, supervise, coach, train associates, and area supervisors to achieve company standards and goals, ensure merchandise is presented and organized utilizing Ross merchandising philosophy and guidelines, maintained less than one percent shrink, achieved store of the year, and best safety record without accidents, assessment committee in evaluating future leaders for the organization and turned broken stores into profitable stores.

Payless Shoe Source Inc., District Manager/Training Supervisor, Alamosa, CO. Montrose, CO. Aurora, CO.

1989-2005

District training seminars to include training and development for three districts assisted the district manager in running 32 stores and ran the district in the district managers absence, built a bench for future leaders, recruiting of new store manger’s, assistant manager’s, and associates, monitored expense control for the market, maintained and trained managers to follow set initiatives of company merchandising programs, utilized the profit and loss statements and key performance indicators to improve each stores performance initiatives, key performance indicators, maintaining inventory control of less than one percent in the home store, conducted conference calls, assisted in the Denver project, received the people development award, best profit store increase, and many other awards.

Baker College, Adjunct Professor, Flint, MI.

2004-2007

Undergraduate instructor at the school of business administration, teaching management, small business management, introduction to business, and business seminar classes, human resources, marketing and set expectations of students using a class syllabus, and utilized the blackboard academic suite for class meetings.

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