Air Force Customer Service
Resume:
Emily Williams
Professional Summary
Leader and Air Force veteran with Secret Security Clearance and 20 years of established ability to motivate, direct, and plan in a multi-cultural environment. Encouraging manager and analytical problem-solver with talents for team building and leading, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Accomplishments
Directed team of 72 staff members, provided feedback, mentorship and conflict resolution.
Collaborated with team of six instructors in the development of 8-week course material and 25 tests.
Trained and supervised 520 students and staff over a 15-year time period.
Proficiently oversaw 5 nutrition and food production departments, oversaw 125K in equipment, executed 62 monthly inspections.
Managed shift schedule for 120 staff and updated, formatted, and documented 162 education, training, and employment records over a 5-year period.
Work Experience
Allegiant Giving - Allegiant Giving Skillbridge Intern
Ocean Springs, MS
02/2023 - Current
Developed strong professional relationships by interacting and communicating effectively with a wide variety of colleagues and external contacts.
Proofread and edited materials prepared by five staff to check and correct spelling, grammar and style.
Provided administrative support to senior team members.
Applied knowledge and understanding of communications principles when assisting team on creating/editing and sending 200 acceptance letters to members applying for the Skillbridge program.
Recorded data for 500 members in ZOHO Recruit and CRM databases, streamlining analysis procedures for efficiency and accuracy.
United States Air Force - Assistant Operations Manager
Keesler AFB, Mississippi
08/2019 - 02/2023
Coordinated with General Manager in different operational issues and promotional activities.
Developed and maintained operational instructions and strategies for 37staff members and recommended areas of improvement to obtain 100% effectiveness.
Directed and monitored employee productivity and optimized procedures and internal polices to increase customer satisfaction and streamline job tasks.
Generated four operational reports for management on monthly and annual schedule.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication and teamwork.
Educated 37 team members on best practices, company policies, daily job tasks and customer service excellence standards.
United States Air Force - Production Manager
Various Military Bases, USA
08/2012 - 08/2019
Managed continuous improvement initiatives, resolved issues quickly, to drive gains in quality, flow, and output.
Reviewed work for quality and compliance and addressed personnel issues and conflicts promptly.
Created streamlined production schedules and collaborated with 37 production employees to communicate objectives and goals.
Completed, created, and submitted monthly and yearly reports, and 6 Operational Instructions to support executive decision making.
Calculated and documented finances and production costs w/excel.
United States Air Force - Military Technical Training Instructor
Fort Sam Houston, Texas
06/2007 - 08/2012
Trained and mentored 374 new personnel hired to fulfill various roles.
Analyzed company training methods and adjusted to rectify issues, increase efficiency, and exceed training goals, resulting in 100% compliance.
Developed lesson plans, curricula, instructional materials and seven written tests for 3 training courses.
*****.*.**********@*****.***
Ocean Springs, MS 39564
Websites, Portfolios, Profiles
www.linkedin.com/in/emily-williams-47aa0b88
Skills
Project Management
Master Scheduling
Staff Management
Customer Support
Quality Assurance
Strategic Planning
Process Improvement
Team Building
Problem Solving
Strong Organization Strategies
Effective Communication
ZOHO Recruit/CRM
Google Drive
Microsoft Office Suite
Education
04/2011
Ashford University
San Diego, CA
Bachelor of Arts: Social and Criminal Justice
05/2010
Community College of The Air Force
Montgomery, AL
Associate of Science: Instructor in Technology
02/2008
Community College of The Air Force
Montgomery, AL
Associate of Science: Food Nutritional Science
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