Emily Williams

Professional Summary

Leader and Air Force veteran with Secret Security Clearance and 20 years of established ability to motivate, direct, and plan in a multi-cultural environment. Encouraging manager and analytical problem-solver with talents for team building and leading, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Accomplishments

Directed team of 72 staff members, provided feedback, mentorship and conflict resolution.

Collaborated with team of six instructors in the development of 8-week course material and 25 tests.

Trained and supervised 520 students and staff over a 15-year time period.

Proficiently oversaw 5 nutrition and food production departments, oversaw 125K in equipment, executed 62 monthly inspections.

Managed shift schedule for 120 staff and updated, formatted, and documented 162 education, training, and employment records over a 5-year period.

Work Experience

Allegiant Giving - Allegiant Giving Skillbridge Intern

Ocean Springs, MS

02/2023 - Current

Developed strong professional relationships by interacting and communicating effectively with a wide variety of colleagues and external contacts.

Proofread and edited materials prepared by five staff to check and correct spelling, grammar and style.

Provided administrative support to senior team members.

Applied knowledge and understanding of communications principles when assisting team on creating/editing and sending 200 acceptance letters to members applying for the Skillbridge program.

Recorded data for 500 members in ZOHO Recruit and CRM databases, streamlining analysis procedures for efficiency and accuracy.

United States Air Force - Assistant Operations Manager

Keesler AFB, Mississippi

08/2019 - 02/2023

Coordinated with General Manager in different operational issues and promotional activities.

Developed and maintained operational instructions and strategies for 37staff members and recommended areas of improvement to obtain 100% effectiveness.

Directed and monitored employee productivity and optimized procedures and internal polices to increase customer satisfaction and streamline job tasks.

Generated four operational reports for management on monthly and annual schedule.

Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication and teamwork.

Educated 37 team members on best practices, company policies, daily job tasks and customer service excellence standards.

United States Air Force - Production Manager

Various Military Bases, USA

08/2012 - 08/2019

Managed continuous improvement initiatives, resolved issues quickly, to drive gains in quality, flow, and output.

Reviewed work for quality and compliance and addressed personnel issues and conflicts promptly.

Created streamlined production schedules and collaborated with 37 production employees to communicate objectives and goals.

Completed, created, and submitted monthly and yearly reports, and 6 Operational Instructions to support executive decision making.

Calculated and documented finances and production costs w/excel.

United States Air Force - Military Technical Training Instructor

Fort Sam Houston, Texas

06/2007 - 08/2012

Trained and mentored 374 new personnel hired to fulfill various roles.

Analyzed company training methods and adjusted to rectify issues, increase efficiency, and exceed training goals, resulting in 100% compliance.

Developed lesson plans, curricula, instructional materials and seven written tests for 3 training courses.

adx6zx@r.postjobfree.com

940-***-****

Ocean Springs, MS 39564

Websites, Portfolios, Profiles

www.linkedin.com/in/emily-williams-47aa0b88

Skills

Project Management

Master Scheduling

Staff Management

Customer Support

Quality Assurance

Strategic Planning

Process Improvement

Team Building

Problem Solving

Strong Organization Strategies

Effective Communication

ZOHO Recruit/CRM

Google Drive

Microsoft Office Suite

Education

04/2011

Ashford University

San Diego, CA

Bachelor of Arts: Social and Criminal Justice

05/2010

Community College of The Air Force

Montgomery, AL

Associate of Science: Instructor in Technology

02/2008

Community College of The Air Force

Montgomery, AL

Associate of Science: Food Nutritional Science

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